Zoe M.

I have been seeing a Cooper primary care physician for over 15 years and I have been watching the office decline in its ability to handle patients. I am routinely on hold for 25-30 minutes to schedule appointments. If I want to do anything else, like find out when I can pick up a report or a letter I'm on hold over an hour before the automated system disconnects me. You might think the use of the MYCOOPER app would ease the communication issues but instead it compounds them. The doctors offices are slow to respond if they respond at all. I love my doctors but I really despise how Cooper has connected them into a relationship with every other Cooper facility because Cooper sucks