Cooper University Health Care

The customer service is horrible. They treat every patient like a drug seeking psycho. No one answers the phone. Its dirty. The nurses are rude. I wouldn't bring my dog there for treatment.

My last appointment was in June where I saw my doctor that I've been seeing for a while. I scheduled the next available appointment in August. They canceled that appointment the next available one was in September they cancelled that one 5 days before the appointment. When I ask why they say I dont know. So I had to reschedule AGAIN. This time I cant get an appointment until NOVEMBER. This is so unprofessional. If thay dont keep this one then it's time to go elsewhere. This is SEPTEMBER of 2020 and the next available is November. Really. Thanks a lot for rescheduling all the time.

This hospital is. The wrong don't go here my son was in hospital there people tried to keep me from him. He have autism try to keep a mother from son may God help you all.

If you do not have a severe wound, gun shot, knife, metal object protruding from any part of your body, if you are not visibly showing any signs of blood coming out of any part of your body, please stay away from Cooper Hospital. In the past 10 years Cooper Hospital university has gone down the drain service sucks. Patient care sucks. Quality of care sucks no one cares. They suck. Nurses look depleted. There aren't enough doctors. They leave you for hours on end without checking on you. You have to have someone there to speak up for you to find your nurse and find your doctor and harass the staff. My grandmother is a type one diabetic she came in the emergency room because she was vomiting and lightheaded and wasn't sure why it took them over three hours to bring her into the emergency hallway bed. The next two hours they began to draw blood and they were able to get her into a CAT scan but then 6-7 hours to get her mri they didn't check her sugar levels till we demanded it we told them she needed to eat. They advised may be not eating or because of her upcoming mri but that didn't happen for 6-7 hours later! She finally ate something but still waited. That time! We told the staff mutiple times about her diabetes and no one gave her shots when she opens up her bag to give herself a shot they told her she couldn't do that but still didn't administer it for her through the hospital! This is the worst emergency experience I have ever had! Stay away from here! It is 2:39sm and we are just getting home we were admitted at 11:30am!

On March 27,2021 I had a appointment to see a doctor for serious problems with my lower back. This was my last resort since i had 5 previous surgeons doing work on my back. The last on May 28,2021 at COOPER. Had exrays done on March 27, i later found out they had NOBODY that could read the exrays. When I finally got to see the doctor, I was told that he was retiring in 4 days & will have to get another doctor. He gave me 2 choices. Live with the pain or get ANOTHER SURGERY. I cannot find a doctor that is doing another surgery correctly. For this reason & others & I will carefully look for another surgeon but NOT at Cooper.

This has been my sons 3rd surgery In cooper the first 2 times the nurses where great, very helpful and if they didn't know the answer they would definitely come back with it. Now this time around I decided to keep the information that I am
Employee of cooper and what a disappointment my son had a ileostomy reversal they put him on Pavilion floor 6 the treatment and the compassion for the patients went out the door. Nobody could give me answers of anything that was asked I went to get him a ice bag asked where the machine was and he said I'll get it for you 2 hours later still waiting on the ice bag! Looked outside of the room they are all giggling and joking around at the front desk 3rd time hospitalized and there is still no hot water in the showers! I asked they said they would take care of it not nothing happened! He has been there since Thursday In pain vomiting imaging not being able to atleast feel relief of taking a shower! Called more then a couple of times to speak with the head nurse or his nurse and everytime I left a message I never got a call back. Missy so disappointed, sad and aggravated that I feel
That I have to show them that I am a employee there for them to treat my son how they are supporting treat any patient!

1.No communication btw nurse/patient w switch of my in take nurse prior to a 4 to 6 hr surgery I was having, nurse PROMISED she would stay til I went back. A nurse in black SCRUBS WHO NEEDS TO B FIRED! Came barreling in never introduced herself. I asked her 2 times to put my belongings in locker I am the patient this nurse had audacity to tell me to wait til she was done signing off on my info. I am in middle of hall ready to be wheeled in for surgery after I waited an extra 1 and 1/2 cause surgeon had to do emergency surgery. I waited patiently, which by the way I was told after there were other surgeons in his area of expertise who could of completely this Emergency surgery that had to b done. Now I get rushed to go back and nurse completely disregarded me. Then made a scene about my things, said hard to deal w two things at once. Well put the bag in locker then finish up my info to go back to surgery the way I asked! Not her way. An I the patient or is she?
ALL LIES ABOUT HAVING MY OWN ROOM, NO FOOD FROM 9:30 nite before now following nite after surgery literally they rolled me at 10pm still w no food when they wake me. REALLY. It was total disaster! I got stuck in a 23 hr holding area instead NO SLEEP NONE. I was wild.
My SURGEON LITERALLY PROMISED ME MY OWN ROOM EVEN UP TO DAY OF SURGERY

On May 12, I had exrays done on my back. Was told by the doctor he was retiring in 4 days & I would have to get another doctor. If he knew he was retiring in 4 days why did he waste my time going to the hospital & then having no one that could read the ex rays. He gave me a choice. LIVE WITH THE PAIN OR GET ANOTHER SURGERY. Had 5 done in 15 years, what would you believe to have another surgery by another doctor after 5 failed. If I could STOP PAYMENT from my insurance company, I would. Of all the people that come into the hospital with NO insurance, I thought I would be taken care without idiot answers. NEVER WILL I GO TO ANY COOPER HOSPITAL & will continue to leave anyone who asks about COOPER. Even my cardiologist at PENN MED could NOT get the results. From May 12 to now NO answers.

They dont care about their patients. They put psychiatric patients in the same room as drug addicts not caring about the patients mental health and well being.

I took my wife that was overdue on her pregnancy because she was bleeding and having pain abdominal pain and back pain and we told them that she was dripping some fluid and they said that everything was okay that she didn't break her water or anyting I asked them if they could induce the labor but they said and know that they're going to do it 2 days after I tried to tell them to check her more thoroughly but they just wanted us out quickly because the doctor was in her house and she didn't want to come in because it was on a Saturday but she was on call so I don't know why she didn't just came so I came and took my wife to another hospital virtual and it turns out she was leaving her water and she had to be put to induce labor I heard about these people being super lazy from other my friends that have their kids born in Cooper that they ignore everything you tell them and they try to make you leave as soon as possible without checking you thoroughly this is a crappy Hospital

I was a traumatic injury and Cooper did all the right things to save my life. The after care has alot to be desired. Communication is terrible. Pain Management is do dysfunctional. I had 3 procedures and I was told I was get one procedure but got something different. Nurse verified 2 time I was there for steroid Injection but when Dr came before procedure he said is was a nerve block. I was never informed insurance was deny one thing so the agreed to another without telling me. No one told me I could lose feeling in my legs and it was common until after it happened. PT was good but they often have too many different people working with u and they don't always listen too patient. Front desk was great at handle scheduling however. I had alot of injuries and in the beginning I loved Cooper but my gratitude was replaced with confusion and a lack of communication. Vestibular was great until it wasn't. Was just discharged out of nowhere and was deeply hurt and confused. Dr implied my injuries to my head where more Psychological. But the did not know I was already see a Psychologist from another institution and they were upset a Doctor said that to me as nothing in my previous history of depression had nothing to do with my current injuries. I had to Neuro evaluation. One by Cooper made it seem like my past was my issue as they never bothered to ask what was I like before the accident. Had they, they would have know my depression from traumatic losses never impacted my working abilities in 30 years. I had a state professional one and there report was completely different from Cooper as they saw what I was saying how my head injury changed me. I also was evaluated by a other mental health Doctors prior to my injury and they said I was mental help shamed. This was the most hurtful experience but thank God I was already seeing Virtua Doctors while deal with Cooper so I was blessed to get proper diagnosis and treat. The best part of my therapy is Speech and Cognitive. They are excellent and have their stuff together. Cooper overall in an emergency great. After care not so much

Cooper in Camden NJ is good for Trauma emergencies. But for those who are seeking elective surgeries and standard procedures, I warn you not to go there. If you value your life or a loved ones, cross the bridge and go to Penn.
My mother walked into Cooper with organs in very good health for her age. She took very good care of herself. She had a simple procedure to insert a stent. After the minor surgery, she complained of pain and was vomiting. They gave her Imodium!
She lay in general population for almost a week with her organ failing one by one until she was unresponsive. Then, and only then, were her complaints taken seriously. She was taken to ICU. She died of sepsis in the ICU two days later.
Since then, I have warned others about Cooper. They didn't listen. Now they are dead. Today I lost another friend to the in Camden NJ is good for Trauma emergencies. But for those who are seeking elective surgeries and standard procedures, I warn you not to go there. If you value your life or a loved ones, cross the bridge and go to Penn.
My mother walked into Cooper with organs in very good health for her age. She took very good care of herself. She had a simple procedure to insert a stent. After the minor surgery, she complained of pain and was vomiting. They gave her Imodium!
She lay in general population for almost a week with her organs failing one by one until she went unresponsive. Then, and only then, were her complaints taken seriously. She was taken to ICU. She died of sepsis in the ICU two days later.
Since then, I have warned others about Cooper. Unfortunately. They didn't listen. Now they are dead. Today I lost another friend to the incompetent doctors and staff of that hospital. I wish my friend had listened to my warnings. He was a beautiful person.

Sat there for TEN hours why they worked on my brother and NEVER once gave us an update. Kept saying someone was coming but never did. HE EVEN ASKED for his family and they would not come get one of us. he was scared and about to have surgery and sat there ALONE for hours upon hours... the staff and security was so rude and unprofessional. I had NEVER in my life seen anything like it. Even the Camden officers ( the real police) said how rude they were and how he would NEVER allow his family to go there. Finally left at 2 am with NO answers. Never found out what meds he was on and he has had a transplant so this is VERY important! They just don't care about the people who are in there... this hospital has gone WAY down hill... on top of all this we had asked to speak to a "so called supervisor " and they REFUSED to come... from Denise in the cafeteria to Frank who holds some bull$#*! title just plain nasty and rude... I will never be back at this hospital! They need to fire them all or make classes mandatory for sensitive training especially at a trauma hospital... this is so not okay how we were treated and also my brother and I am filing a formal complaint with this hospital and filling out everything and anything I possibly can... this is twice this hospital has been this way so it's no accident or bad night it's the norm... MOST UNPROFESSIONAL PLACE I HAVE EVER EXPERIENCED AT THE MOST STRESSFUL TIMES OF YIUR LIFE... SAVE YOURSELF AND CHOOSE A DIFFERENT HOSPITAL BECAUSE YOU WILL REGRET GOING TO COOPER HOSPITAL! YOU WILL BE TREATED HORRIBLY GUARANTEED... so sad

Dr. Patrick Cronin, Rheumatologist with Cooper Hospital is a WONDERFUL doctor. He listens to his patients and gets to the root of the problem. I've been seeing him for almost one year and he's the best; HOWEVER the office where I see him 900 Centennial Blvd., BUILDING TWO (2), Voorhees. New Jersey is absolutely HORRIBLE! I've had nothing but problems. The Manager needs to find a new job because she is totally worthless and very unprofessional! I don't think she could manage a flea! My husband had an appointment in that same building (Building 2) and waited over 1-1/2 hours to see a doctor. He arrived a half hour early so he'd be on time and we kept asking the receptionist how much longer... the point is she NEVER entered into the system that he was there! What idiots! It wasn't like it was that busy. OMG! It's one thing after the other at the building. BUILDING ONE (1) is GREAT -- never had one problem over there. The only reason I go there is for DR. PATRICK CRONIN -- a Great Rheumatologist! Another member of my family had an appointment with Dr. Cronin and when he went to the appointment there wasn't anything entered into the system with Dr. Cronin (who wasn't even there that day but was in another office) and it was made with an Internal Medicine Doctor! That office needs is HORRIBLE! There are so many wonderful Cooper doctors and it's sad they have to be associated with that horrible office!

I had an appointment for 9am. I arrived approximately 8:50 am. I was escorted to the examination room about 9:10 am. So far so good. Then:
I was told to step on electronic scale by the assistant; she tapped a button. To my surprise, I had gained 15 pounds within an hour. I weighed myself before leaving home that morning. I think the scales should be recalibrated after every patience. Next, the assistant took my blood pressure electronically. I have never, ever, ever felt so much pressure on my arm. Sadly, the numbers the assistant wrote down for the doctor were HIGH and WRONG from this electronic instrument! The doctor told me my blood pressure was high! I immediately told her no way! The doctor rechecked my blood pressure using a different blood pressure monitor and got lower numbers that put me in normal range for my age group. Telling people they have high blood pressure is a mistake that should NOT be made because it is avoidable. I think the assistant should receive more training on how to properly use these electronic instruments to get accurate results! Finally, the assistant told me before she left examination room the doctor would come in within 10-15 minutes. I thanked her; she left and closed the door. I looked at my phone for the time. As I sat there, I became irritated! I sat there 45 minutes before the doctor entered the examination room. Upon entering the room, the doctor did apologize for the long delay. This can be verified in my chart. Look at the time difference from the time the assistant made an entry and the doctor made an entry. I do expect some wait time, however, there should be some respect for my time as well. If I have another experience like this, I will have no choice but to prepare myself to look for a better healthcare option.

The experience my daughter had with her 7 year old son here was unbelievably horrible. The doctors, which we saw many of due to a head injury, were never on the same page. Apparently they do not read each others notes. The neuro dept did not want to schedule an MRI yet the Trauma dept did. Problem was they needed to put him to sleep because an MRI is difficult even for an adult! We would have to wait for an anesthesiologist to be available. I went to the hospital the morning after he was admitted so my daughter could leave to get a shower. Shortly after her and her husband left, the child team came in to talk to my grandson to question him about doing the MRI without meds. Why they waited until his mom left is suspicious enough but they made her turn around and return because there was an opening right away. They returned and my grandson got taken down 3 hours later! They assured my daughter that if he couldn't get through the MRI they would redo it the following day under anesthesia. Well, they could not complete it according to the radiologist however the Neuro team said they got enough. Problem is they ordered the test with contrast and it was done without. They refused to complete the test! He was also ordered to get a tetanus shot and in the records it states he did, He did not! My daughter questioned all the decisions and the difference of opinions with the doctors but they told her what she thought doesn't matter. They were releasing him without the completed test. He was released with a brain bleed and no instructions for my daughter other than to see her pediatrician. Now, I'm not a specialist however I do believe she should have been given instructions on what to watch for and what my grandson should NOT do with a brain bleed. Needless to say, we are going to CHOP!