CooliCool

When I first received my tablet Haipad A13, I set it up right out of the box and noticed it was running really choppy and slow. I figured it was because it needed to be charged fully and restarted. After doing that a few times the performance did not improve. I contacted post-sales service and I decided to reset it and try again; I'm glad I did. It works MUCH better! Most of the apps I use on my iPhone and other tablet I was able to get on it. It's fast and pretty responsive.

Don't buy anything from coolicool.com, when your goods go missing in the post they don't care because they have your £££. They refuse to contact the couriers DHL and expect you to do it. And they ask you to provide an unboxing video to prove you didn't receive what you paid for. Nobody in the world ever records them self opening a package how ridiculous! Do not spend your hard earned £££ with coolicool.com go to GeekBuying.com instead.

coolicool.com is one of the coolest internet shops I know, because of huge quantity of products they offer with really great prices. I have ordered lots of things from this shop and I always have been satisfied with the quality. Support team is very responsive, so if I have any questions I will get the answer very soon.
I really recommend this shop, because of quality, price, shipping cost and speed."

My first purchase with Coolicool and I get robbed. Firstly I was lied to, I was led to believe that the item was in stock so I paid. After 7 days and the money was still in my account and nothing had been sent, I cancelled the order. Coolicool suddenly responded saying that the item was out of stock and unattainable, would I like something else. I said NO, the order is cancelled. Unknown to me, a few hours later Coolicool managed to take the money from my bank account even though I had cancelled the order the day before. I have contacted Coolicool(numerous times) because they are supposed to refund my money as the item was never sent BUT they refuse to reply or refund my money. This is an obvious case of theft. Coolicool are liars and thieves.

This site is a total fraud! Although the leeco le max 2 phone is in warranty period they don't repair it.To be more specific, only 2 months after the arrival of the phone it stopped working, I communicated with them through skype and they asked me to send the phone in china for repair. After they received it they told me that it is going to be repaired in two weeks. It has past 2 months and after my complaints in skype they erased me from their contacts! I have disputed in paypal the transaction! They are totally a FRAUD! Don't lose your money! Don't buy anything from them!

Terrible after sales
Guys be carefull buying from the european warehouse. I bought an elephone S7 and it stopped charging after a few days.The phone wasnt sealed when it arrived and was obviously faulty from the get go. When i reached out to customer services the phone would have to be returned to China at considerable cost. Emails back and forth were tedious and i decided life is to short. When things go smooth it looks like great value; when things go wrong-nightmare. Anyway lesson learned. Try buy from somewhere that has a usable and customer friendly aftersales attitude. Great sellers rise to the top when things go wrong-alas Coolicool sinks and puts all the effort into the hands of the buyer.

Very bad communication and response rate, shipping is delayed after delay multiple times without any notice, and once package arrived it was damaged and again very bad communication and response to solve the issue, still not solved

I bought a phone at coolicool. It was about two weeks ago. I got it some days ago, so they were really fast. The shipping method is also a good choose, cheap but quite fast. The phone itself was really brand new, and i get it in a protective packet. They are really careful. I offer them everyone. The communication is also fast, and they helped me instantly if i wrote them. I rate them five stars! :) I think I will buy always at coolicool!

I bought them a Umi plus, which stopped working after a month. I asked to fix it. Was a nightmare! After 30 mails and 3 months latter, they decided to give a new one.
But despite my warnings, for not to send to Portugal, but to send through there warehouse in Spain. They ignored him. An in Result: Stuck in customs services since then. And after 7 months, NO phone an No money!
I informed the support services of this site that I wanted my money back, since I stayed without a phone. Solution of these gentlemen? They offer a coupon of 30! For me to buy another mobile phone, here on this site!
It must be a joke! I spend 200 on a mobile phone that just work one month, and in return they give 30 coupon.