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coolicool.com
China
1 review
0 helpful votes
Follow guenet p.
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This is the second one I have purchased. ZOPO C3, this phone works great and have had no problems with it just like the 1st one so far. Great value for the Money. I am only giving 4 stars because I ordered pink and the box has pic of pink phone but was white one inside, If it was for me I would of returned but my husband was happy with white and didn't want to return.

Date of experience: August 31, 2013
Spain
1 review
0 helpful votes
Follow Sven S.
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Coolicool was the best site I've ever shopped till now, very fast, easy negotiable and reliable. There was no problems with anything, shipped very fast, money back guarantee is great and communication with the site is great. 5+

Date of experience: July 24, 2014
Hungary
2 reviews
4 helpful votes
Follow Dallas K.
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771/5000
I've crossed on Coolicool too!
Crazy $#*! in Coolicool!
I still ordered a phone that I have not received since 2017.04.07. It may be that DHL's failure might not, I do not know.
Anyway, I can not complain at DHL, I can not look for my package because I'm not the sender, I'm not contracted with them, but Coolicool! DHL wrote that Coolicool should initiate compensation, which it did not do.
I wrote to the cool Coolicool every day to return my money or to start a new post, but they will be cut off, they always say that they are waiting for them to get back to the package, which will never come back!
Inkorrekt team! A garage company I think, if you understand what that means.
Do not order anything here.

Date of experience: July 5, 2017
KR
1 review
0 helpful votes
Follow michelle f.
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I just recieved DOOGEE DG100 yesterday and the delivery is rapid since it's only been two weeks after my inquiry. I would have share some pictures of my cell phone with other buyers of this site but the procedure is a little bit complicated. Ok. Let's come back to the business. The phone is satisfactory at large, for some high quality configuration should forged by money. The advanced Android system makes users' experience more pleasurable as other expensive smartphone does. Dual core provides an passage for apps to go through smoothly. Some other advantages of it like camera, clear vision and 4.0 inch screen also helps to make the phone stand out. Nice item!

Date of experience: September 15, 2013
Czechia
1 review
4 helpful votes
Follow Fosforus P.
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Very bad customer service, do not recommending to shop at coolicool. They sent me broken phone and now it is 4 months dealing with coolicool and the phone is still not repaired nor changed. If you buy something at coolicool you will definitively not recieve your money back. Do not buy at this company, very bad reputation.

Date of experience: March 28, 2018
Australia
1 review
1 helpful vote
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Sells counterfeit phones
February 16, 2017

I purchased a Blackphone2 only to find out it's counterfeit so I went to PayPal to get a refund. I have to pay the postage to send it back with tracking number if I am to get anything at all. The postage will cost 1/4 cost of phone. This company is a con. Don't buy from them. Very untrustworthy.

Date of experience: February 16, 2017
California
1 review
1 helpful vote
Follow tom h.
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My first shopping experience with coolicool.com was very positive. I ordered a smartphone iNew V3, which was shipped out long before its due date. The smartphone arrived in 14 days in protective packaging. Given its affordable price, I didn't expect the smartphone to look as good as it does. It looks as amazing as the one featured on the site.

Another positive thing was that I didn't have to pay any custom fees. The painting was shipped to a hub in the UK before being transferred to my country, which may be the reason why I didn't have to pay any duties or taxes

Date of experience: January 16, 2014
Brazil
1 review
0 helpful votes
Follow Carlos J.
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Greetings from Brazil. I've just received a Yotaphone 2 purchased from Coolicool. Very well packaged and fairly quickly delivered. Apart from a little bit of misadvertisement regarding the version of Android preinstalled, fixing that was painless and the device came sealed and all functional. Definitely considering buying from them again. Thumbs up!

Date of experience: February 22, 2017
New Zealand
1 review
0 helpful votes
Follow Martina M.
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! Good job!
March 6, 2015

I am very happy with this seller. I ordered smartphone. Communication was very fast, beautifully wrapped, I recieved my order for 3 working days of dispatch with DHL. I have only one thing that disappointed was false status on the websites. There have been written in stock so I prdered and paid for but the phone wasnt in stock. So I had to wait for about 3 weeks then they shipped it. Smartphone is very nice, working well I have just little problem with charging. I reccomend coolicool for everyone.

Date of experience: March 5, 2015
France
1 review
0 helpful votes
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It's price seems to be one of the best things about Allwinner A13, but then it gives back a great performance and ease of use. When playing movies the performance is just perfect.The capacitive screen is good. The internal memory of the tablet is a good advantage. But the screen resolution is a little low and the shipping time seems a little long.

Date of experience: September 2, 2013
KR
1 review
0 helpful votes
Follow jasmien l.
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Q88 via8880, this little tablet is great! I expected it to be low quality because the price is so low. It works like an expensive tablet! I love it. Sometimes it's a little slow, but it catches up quickly. Great product and great quality. It feels very well made, not cheap feeling at all.

Date of experience: September 8, 2013
Japan
1 review
0 helpful votes
Follow abby w.
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The parcel came in totally 9-10 days in a very good condition from China. The package was excellent with 2 bats, the phone, usb cable and a charger.
I9500 5.0 Inch HD has android4.2 and the google play store that working great. After 3 weeks i see that the phone working great.
The screen is very good. Wifi very fast

Date of experience: September 19, 2013
Slovenia
1 review
5 helpful votes
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No warranty
December 10, 2017

Bought a waterproof - ip68 - phone. After a few months i lighty washed the screen under the tap and water came through. Coolicool support says that warranty does not cover water damage and that the phone should not come into contact with water even though they are advertising the phone as waterproof - there are pictures and reviews of the phone being used under water on their website.

Date of experience: December 10, 2017
Ireland
1 review
1 helpful vote
Follow Frank D.
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DO NOT BUY FROM Coolicool
I received a phone that was badly faulty - only half of the screen worked. As it was cracked in the box. No returns are accepted by Coolicool. Coolicool do not have any customer service, or any returns policy or any information on how you can return a faulty product Their warranty period is meaningless.

Date of experience: October 19, 2016
Poland
1 review
4 helpful votes
Follow Damian M.
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DO NOT BUY FROM THEM
I have bought a phone from coolicool.com but shortly after I decided to cancel my order. They have shipped the phone anyway. As their return policy suggest I have did not sign the package. The phone returned to their warehouse and I was promised a refund. I haven't got my money back yet. I have written multiple emails asking about my refund before.
Now I started paypal distpute with them hoping paypal will give me my money back because I have lost 122 £

Date of experience: July 9, 2015
Croatia
1 review
2 helpful votes
Follow Dragan S.
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AVOID coolicool
January 6, 2017

After almost 6 months UMI ZERO had battery defect.
Sent it back to china, and then had 7 months of really bad communication with customer rights, they lied me and treated me like I'm some stupid person.
Then, during 8. Montk without my phone they send it to me so now I have to pay 58 USD duty because they send it by normail post and phone is at custom because coolicool say that it's not their responsibility.
After all lies I had from them, I do not want ta pay duty (because I can't be shore that it is properly fixed), so phone is going back to china and now they say that phone can be lost and it is not their responsibility...
Very bad service, humiliating...
Do not buy from coolicool!

Date of experience: January 6, 2017
Australia
1 review
2 helpful votes
Follow Paolo S.
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15 day refund scam
February 28, 2017

I have recently bought a Doogee Y6 Max and after 10 days the screen became unresponsive at the top to start off and now there are several spots across the screen that have became unresponsive.
The navigation cannot pin point location. So is useless! Note: all apps and operating system are up to date.

I explained this to *******@coolicool.com I was first offered a $3 coupon off my next purchase over $60.

I was asked to take a video of the faults. I did so and attached this to my email.

I was sent an email suggesting that I take it to a local repairer and that if I wanted a refund or repair I would have to send it back to China and that would be very expensive and take a lot of time.

Message to Coolicool: I have proven that the phone is defective and I have contacted you within the 15 days (guarantee) to inform you of this.
What will you do for a customer that has been loyal for many orders?

Date of experience: February 28, 2017
France
1 review
1 helpful vote
Follow Munkoe L.
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Ok so this is my 1 month review on this tablet AMPE A90. This tablet is very sleek looking and lightweight. When i first got it i thought it was pretty small but the more i used the more i realised that it was the perfect size- u can hold it one hand. Also great resolution- that was one of the things i was worried about.
Although it took a while for coolicool to actually ship the product, it came quite fast which was really surprising. It came within 3-4 days of being shipped.

Date of experience: August 25, 2013
GB
1 review
0 helpful votes
Follow meite f.
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This is a great phone i bought some cases that fit well on it. It has never froze up. I was expecting the little android on the back but it didnt have it on there. The front camera has low quality. You will need great lighting for the front camera to work well. The flash is good. Service isnt as good. Battery stays charged for 85% of the day. Other than that looks just like a iphone. ZOPO C2 is really a nice phone for me.

Date of experience: September 22, 2013
California
1 review
0 helpful votes
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I9300 MTK6577 is an awesome phone. When I got the phone, I was amazed because this was a huge upgrade from my old phone. There are tons of things you can do, and apps you can get. The resolution is great, and the phone is loud when you get calls. Mine came with a case, that has a little trouble, and the batteries are too weak for the phone and need charging too often, but its pretty cool.

Date of experience: September 7, 2013

Overview

CooliCool has a rating of 2.9 stars from 166 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CooliCool most frequently mention customer service and tracking number. CooliCool ranks 242nd among Mobile Phones sites.

service
38
value
36
shipping
36
returns
31
quality
37