Cool Frames

I went to coolframes.ca (what I thought was a Canadian site) to order glasses. During payment it was noted that there would be no delivery charge, and I paid up front. When the glasses were delivered, I was informed that because they were shipped internationally, I would need to pay an additional $90 for the customs fee. This was entirely unexpected as I was under the impression the glasses would be manufactured in Canada. Upon contacting the delivery company, I was told that Cool Frames would have needed to use a different delivery service to avoid the charges. When I talked to them about it, they told me there was nothing they could do. I would not order here again.

The glasses I purchased give me a headache and it's because the progressive piece at the bottom of the lenses is too narrow. You wanted me to return them to have them checked (WHICH WOULD HAVE COSTED ME MORE MONEY). Then you wanted me to take them to an optometrist to have them checked (WHICH WOULD HAVE COSTED MORE MONEY). At the end of the day I figured it out myself. At the end of the day you don't even offer a wider option on your site so there is literally nothing that could have been done. WILL NEVER PURCHASE GLASSES FROM THIS SITE AGAIN.

I ordered frames with prescription lenses. Multiple issues and unhelpful customer service that I've called multiple times now. First, they have a misleading lens ordering process where by they don't tell you how long it might take up front (it lets you pick fast delivery 1-2 days for $9.99 but that's "after the lenses are made" (which can be 10-14 business days) but that is only shared after you have paid and in the order confirmation email. Secondly, it lets you pick blue light protection as an option (for no $s mentioned) when building your lens but it doesn't add it "unless you pick an "optional" upgrade" later for $149. Why give option earlier and then say it's optional?
After I called them to cancel the lens due to above issues, they wouldn't and shipped it to me regardless. The lenses are also blurry and not usable.
I've called them again and still no resolution. Can't get to a supervisor either. Not a clean business (misleading).

I placed an order with CoolFrames on December 3rd for a frame and prescription lenses for my child. At first, I received confirmation and a follow-up stating that the frame would arrive from the manufacturer in 3–5 business days. After waiting far too long without any update, I called on December 16th, only to learn that the manufacturer hadn't even sent the frame. Now they claim they won't have it until December 27th—well past the promised timeline. No proactive communication, no transparency, and no real effort to make things right.

As a result, my child has been left without proper glasses for more than a month. This situation goes completely against their stated delivery times and raises serious concerns about their reliability. I will be canceling my order and requesting a full refund. Once the refund process is complete, I will update this review to share my experience with how CoolFrames handles returns and reimbursements. For now, I can't trust this company and will be taking my business elsewhere.

Great experience overall. Good price and excellent selection

It was great. It was genuine. Everything was perfect. I found you guys on google and the glasses were on sale so I purchased them. Thank you very much.

Prix en argent canadien
PROBLEME IL DISNET PAS DE FRAIS VOER 50$ =faux
Ils disent ajuste les prix + faux aussi
Il me promette un remboursement = il ne l ont jamais fait!

Photo de la co petition 111$ au lieu de 209$

Received my frames they are so nice the colour is better than what I thought they would look like. They are super light and on the smaller size because I have a strong prescription so they are perfect for me.
Thanks
Linda

I was please with the service! System did not give me any issues at all!

Easy to order and customer service was great.
Would definitely use this again.

I'm planning to go ahead and place my order soon. I had a wonderful experience with the website - the navigation was smooth, the product descriptions were very helpful, and the checkout process was hassle-free. I'm looking forward to making my purchase.

The order process was relatively easy. The eyeglass frame I purchased are very familiar to me; I have three pairs of prescription glasses using this brand and style of frame. The frames were shipped in a reasonably timely manner after purchase. However, tracking information was never added to the order page after the frames were shipped. Also, when I inquired about a tracking number via email; I never got a response. My inquiry was made at least a week before I received my frames.

I was very happy with the delivery of my frames to Canada, all money exchange and boarder clearing was done by Coolframes. This was great to not have to deal with. The frames were packed well and in excellent condition. Very happy and will order from Coolframes again.

Shopping experience was easy enough however Canadians should note that if you order off the.ca website, the product still ships from the USA not Canada, so factor in duty costs.

I ordered a cute set of glasses during the website's July 4th sale event. I was very please with the price and expected a slower turnaround because of the holiday. As 3 weeks went by and I kept checking on the status it never changed. Week 4 I called customer service and found out that the lenses were defective and they had to be reordered. No problem, but updating the order status would have been very helpful.

I like the 'Cool Frames' website because it allows me to find the frames I want quickly and without fuss. The selection of frames is extensive and well presented. Customer service is quick to answer any questions I have. I also like the pricing structure. The price and other pertinent information are clearly presented so I'm never confused as to what I'm getting or how much I'm being charged. I like that.

I have purchased a total of three pair of glasses from this brand and guess what all three are still in great condition if your looking for quality durability and a low price, this is the place to go!

It took more than 3 weeks to receive my order. I've found other on line eye glass providers whose turn around time is much quicker. Having said that the glasses fit well and are perfect for reading and distance.