Cool Frames

Needed an emergency pair of frames to replace my sons broken frames and could only find the exact replacement on cool frames. I ordered them with the rush delivery option and they got here just in time for our vacation.

Our daughter broke her frames (of course right betore a weekend!); local optical shop could not confirm by COB whether they still had same style or not, so we tried online, found Cool Frames (at a great price, esp with July 4th special) and ordered on 7/5. The frames were shipped 7/9 and received 7/12 - exactly a week after we ordered. BTW, the local optician finally did get back in touch with us and said they could order the frames, but for significantly more than we paid with Cool Frames, so we made the right decision!

A little bit of delay in processing my two frames (10 calendar days) but the shipping was superfast and received the order 2 days earlier than expected!
The Customer Service is also very helpful, nice and prompt.
Keep it up like this guys!

I'm really glad I found CoolFrames! I was about to head to Cancun and needed some sunglasses as I had lost mine. To my surprise, I got some high-end Versace shades at an amazing price. They shipped them out to me very quickly and I was able to enjoy them while soaking up the sun by the beach! I am going to order my wife her own pair. Super impressed!

My wife broke her glasses just before vacation and the team at Cool Frames moved mountains in order to get glasses shipped as fast as finally possible.

The best case scenario was the day before we left, but somehow, they arrived two days before we left.

I've been eager and waiting for a chance to leave a review and I'm so pleased to give a shout out to such fantastic service that rescued us from a difficult situation.

Excited I was able to find my old frames that are now discontinued, nervous as it was my first order. Everything turned out great, delivery, customer service and quality is all there. Will order again 100%

Just got my 400 plus dollar order and my lenses were not wrapped... just fell out of the box onto the gravel... had a very rude experience with rep * who basically accused me of lying and informed me she was the only one with phone access at Cool Frames when I asked to speak to a supervisor. I will never use this company again.

*Personal information redacted by admin

Shopping experience was easy enough however Canadians should note that if you order off the.ca website, the product still ships from the USA not Canada, so factor in duty costs.

Ordering was easy, and price was excellent. The order fulfillment and delivery of the frame kept me wondering, as little update or tracking information are given. After all Ingot what I ordered on an excellent price and within a good lead time.

I needed a replacement sunglass clip-on that my optician no longer carried. She was able to track it down on Cool Frames and gave the the model number I needed. They even had a discount code! Easy shopping and check out and got the sunglass clip as expected. Packed very carefully with bonus hard shell case!

It was great to find the corresponding sunglasses clip for an old pair of glasses but it was expensive...about 3 times what the original shades went for when US exchange rate factored in. Delivery was relatively prompt.

I was having purchasing issues from a website, but after reaching out to them, the issue was resolved. I am excited to get my new glasses in the mail. I have purchased three pair in the past and I recommend them to anyone.

-Joni

I never received a confirmation email for my order so I had to contact customer service. They gave me the order number but I could not look up my order on the website. They had my name wrong and my email address and I double checked everything when I entered it. I had to contact CS multiple times and was finally sent all of the information for my order. I received the glasses about 3 weeks after placing the order.

I am in the UK and I cannot recommend Cool Frames highly enough, they are brilliant.
I purchased a pair of frames saving approx £130.00 on the Uk price. My optician will be able to put my lenses in. As my order was under the threshold there was no duty or tax to pay and delivery was free…amazing thank you 🤩

From start to finish, it went perfect! I was bit hesitant to order on line, but it was the exact frame I had previously had. The entire process took less than a week and I'm wondering why I didn't do this years ago.

Thanks very much,
Jeff Stitt
Plattsburgh NY

Was fast and good customer services and the product was the same as I saw in the website. Excellent quality.

I had a really great experience with Cool Frames and I am very pleased with my purchase. I gave you 5 stars but I had to give a nudge to get my new glasses in hand. I'm sure it was an oversight. Thanks Again.

My daughter found the glasses she wanted elsewhere but they were over $250. Cool frames not only helped up find the same glasses but also assisted in using our health insurance to make it more affordable. My daughter LOVES the glasses. We're very pleased!