CookStore

Ordered on Jan 1st and they keep saying 3-4 weeks, but order has not been shipped out yet. They take paymemt son after your place your order even though you are not supposed to be charged until your order ships out.
Avoid this store at all costs. Now i will have to try and get a refund or make a claim with my credit card company.

I've order a vacuum sealer from cookstore.ca and it says 5-9 days due to the covid 19 epidemic, but it has been 20 days already and i keep asking for an actual time frame... all they do is keep copy and pasting the same $#*! over and over again... they dont even have the decency to even reply to my email... just keep copy and pasting... businesses actually depend on others been on time or at least having a knowledge of when products will arrive... but with this company... im very disappointed... probably would never buy from them EVER AGAIN!

Guy got irate with me about asking questions about my order that I placed 2 weeks ago. Couldn't give me an update, talked over me and was extremely rude. Go $#*! yourself buddy. I should also add to the review the products did come finally and they are actually really good. I am pleased with the pans but $#*! customer service.

I went to every kitchen store in the city and couldn't find the salt/pepper mill combo unit that I was looking for. I even went to specialty restaurant stores. I didn't want the plastic cheaper kind because this is a Christmas gift. So I went on your website and found several but narrowed my search down to two mills that I liked. I used your 'Chat' feature and spoke with Jim and told him how I definitely need this item by December 18 and he helped me choose between the two mills and assured me that I would receive it by my deadline. Needless to say, it arrived in perfect shape and within 3 business days of placing the order! The price was extremely reasonable and impressive too. Next time I'll save time and money by going directly to your website instead of driving all over the city and coming home empty-handed. Well done Cookstore!

I had put my order in on December 2nd and the Shop app never updated past the first chunk of "shipping". I emailed twice and called once with no replies whatsoever, and then googled reviews. Should have googled beforehand, lesson learned. Clearly a front for a fraud and scam account. Will be going to my credit card company and getting a chargeback/return from them.

Ordered a set of pans first week of december it is now March and I still haven't received them... Every two weeks I ask where my order is and they say another 2-4 weeks. I asked for refund and they gave a part refund saying part of the order was in shipping. A week later, guess what? It is not in shipping and can be expected in a week. Right. At some point, you just have to assume that customer service staff are fed bad information or are liars and just want you to go away. They sell stuff they don't have at great prices... the problem is that you may not receive the stuff, ever.

Do not order from CookStore. I ordered an All American Canner Feb,2022 and I still have not received my order. They took my money and have stopped responding to my requests for any delivery or shipping updates since July 2023! The Customer Service representative "Candice" did not provide any such information other than Katherine,
"Our next shipment is expected to arrive next year. Production is very slow for the All-American". I have tried to contact them again and now their email at customer support at *******@cookstore.ca no longer exists and Cookstore.ca website now directs you to a different business ChefSupplies.ca where they can continue to take peoples money! Save your money and some grief and order from a different company. I have filed a charge dispute with my credit card company and will have to wait to see how the investigation goes. Over a year and no canner or even a committed time when I will receive it. Lesson learned- if you can not get any commitment for a date when they will fulfill their order something is wrong. New company Chefsupplies.ca. Think twice about ordering here too.

Purchased the Bunn speed brew home coffee maker. Great product! Does take some trial and error to zone in on the brew strength and taste that you like because the Bunn instructions call for more coffee grinds than you may be used to. It's based on regular grind i think. I weigh out the coffee grinds on my kitchen scale. If you use fine grind, then use a "SLOW " filter paper... the Bunn paper is too fast. I use NoName papers from Presidents Choice. I make 6 cups at a time using 40 grams of fine gind Tim's coffee.
Love this Bunn coffee maker.! Great service, assistance delivery from the Cookstore! Highly recommend it!

I waited over 2 months for my order. I called in several times looking for an update, and had to leave voicemail messages which I found sketchy. Nobody ever called back. I wrote emails to complain, and it received an automatic response with the next action item being "awaiting customer response" asking me to confirm if I should want them to proceed with the customer service ticket. Also sketchy. The only time I could speak to an actual person was when I told the automated system I wanted to place a new order... sketchy. The sales person "didn't have access" to the system that managed existing orders... sketchy...

Don't trust this website

Do not believe any of the 5 star reviews! These fraudsters will take your money, not send your order and then not respond to any phone calls or emails! Contact the anti fraud centre and get your money back from your credit card company!

I ordered a Dutch oven from their web page that said would ship in 2 to 5 days. A month later, I haven't even received a shipping notice. When you call the customer service number, they tell you to contact them through the website and someone will reply. What you get is a canned response, and when you reply you get the same canned response of shipping in 2 to 9 days. I have asked for them to just cancel & refund twice. Another canned response. I expected more from a Canadian company. Very disappointed, zero customer service. Avoid this store.

Item was unused. They will ask you unopened. How can you not open the box and know if not the right product? Back and forward 5 email didn't receive RA. I will never shop here again. Very unreasonable.
German brand made in China GEFU

Do not order anything from this company. They're just drop shipping the product with not control over the quality of the service or delivery. I placed an order for a pan and never received it. After 4 weeks I email them just to hear that their suppliers are slower than usual due to covid. What they don't mention is that they may not have the product in stock but they still take your money immediately. I asked for a refund and have been waiting for 2 weeks to get my refund back. First and last time I use this company.

Over all great experience with cook store. The only thing we don't have detail about "processing". I had to contact twice cook store but was fun because a representative answered within 24hours so that pay for the wait. Great experience. I will definitely recommande CookStore. Thank you. Oh yeh, the quality of the product are amazing, I will continue ordering kitchen stuff.