Constant Contact

If you are thinking about email marketing, avoid this company. They sell email address lists to anyone willing to pay the price regardless of intent. Their privacy policy states that no email messages will be sent unless a recipient first agrees to receive them however, this is not the case.

In addition, 'unsubscribe' links at that bottom of unsolicited messages, regardless of who they originate from, are the link associated with ConstantContact.com and go unanswered. It does not matter how many times you click 'unsubscribe'.

If you unsubscribe from getting messages from one of their clients, they simply sell your address to a new client. The messages may be from reputable suppliers who have no knowledge that you have repeatedly asked to be removed from their list.

If you are a corporation considering email marketing, steer clear of ConstantContact.com as they can get you into legal battles. Their privacy policy does not extend outside the policy message itself.

Overall, I would have to say we have had a pleasure using their service, but have had a number of issues that required us to get support, and support was one of the most tedious parts of the service. Our email list is only around 15,000 so I know we're not one of the major players on their radar, but while they make it easy to send out emails, they don't do a great job of communicating changes or issues with their services. Since we do a lot of timely communications on new deals and what-not, having an email take six hours to go out can be the difference between success and failure for a campaign. In many cases, people end up opting out because they are tired of getting emails after a deal is already over. We would probably move away from them if we weren't too much tied to their system. Considering hiring someone part-time to help us move to another platform and to re-design our emails.

I talked to a salesperson and expressly mentioned being a developer that needed something that handles more than one site. I was told yes, we can do that. And they can, kinda. But if you want more than one pop-up (which is the main email grab on sites) they can only do one, on one site. When I wrote back after getting bullied into agreeing to a purchase so I could talk to the 'teams that handle developers' and then found out they only do one site, I canceled the next day. Their service doesn't work, and he knew it. So I wrote for a refund... been weeks, and no one will answer. They lie. Period. If you want to try them, good luck.

I dont know if Constant Contact is calling me or someone impersonating Constant Contact is calling but this is the second time in a month where I have reserved time to go over the supposed inconsistencies with my online content. I was asked to use the Join.Me program and after a few seconds of joining the meeting the individual would hang up with no attempt to call me back. I tried calling the number he called me on but it constantly states that all personnel are busy and to please leave a message.

I have no idea what this scam is trying to achieve but I'm done with it

The contract never said the price would go up $20 after 1 month. The initial call was unclear and incomplete.
I spoke to Kathy in billing she hung up on me 2 times while I explained the situation.

I'm like the other people here - signed up for free and immediately got a call and they then put me paying $30 month when I didn't want it. The without my knowledge it went up to $65. They don't have a cancel option online (super scammy) and that took more than an hour to cancel with someone who was horribly condescending and insulting. Then I actually was stupid enough to give them another try because they offered 6 months free. So I did it sending one email. They cancelled my account after one email sent to my subscribers. Ugh stay away from this horrible company.

Unstable and unpredictable. Do all your editing and try to save and it refreshes and blows your hours of editing way! I am looking for another service because this one is the worst! Tried to save in small increments (like every few minutes just in case) but it still refreshed on me and I lost all of it. I'm done, they suck...

As a big user of the Constant Contact program, I have to highly recommend it to all business people, groups and organizations.

The programs are simple and easy to use and navigate. They provide you with a large selection of newsletter templates. You can upload images, manage multiple email lists, the works!

They also offer a survey feature which I find very useful in my business, as well as a NEW Event program so that you can announce events and help the folks register to attend them. Overall a fantastic value (you can start for as little as $20 per month and believe me it's worth it). I have thousands of members on my consumer website and this service has been just terrific for my monthly newsletters, surveys and event announcements. I believe it to be the best around. You can even sign up for a trial (and they won't bug you for your credit card... I hate those deals). So try it free of obligation, I give it my personal endorsement.

Constant Contact has the option to create an eCommerce Store. Sounds good; however, they have issues getting the store to integrate with eComdash (their own system). I've been using eComdash for several years so thought creating eCommerce using Contact Contact would be great. NOT. I've had a trouble ticket in for two weeks now and have not received answers to correct the issue. I do not recommend using Constant Contact for eCommerce store if you hope to integrate it with eComdash.

I subscribed to a plan that would cost over $100 per month under false pretence promising me the help I was looking for. A few hours later I realized this service was in no way the help I was looking for. I called them right away to get my money back and they told me it would take up to 2 weeks. I called back after 2 weeks and they told me they are backlogged and that's why it's taking so long (not a good sign). It's been over 3 weeks and they keep telling me I will get my refund as soon as possible. DO NOT GIVE THEM YOUR MONEY!