College Board

Wasted 3 hours on the phone with 3 reps. Two of them were not helpful beyond comprehension, and the last one was very rude. Their website doesn't even show the correct data for testing (showing march 11 rather than 12th), and they ask you to try four different browsers and clear cookies.

Terrible website that's impossible to sign into. Will tell you that your password is incorrect even after reseting it 50 times. Doesn't display scores on assignments. Incredibly difficult to navigate. Servers are actually down more times then not. Completely impossible to use. Whoever runs this website, do better.

The site takes forever to load sometimes, at times not even loading at all. Worst of all, during my AP chinese language and culture exam, we had to take the test on our chromebooks and the site had crashed for nearly an hour straight, leaving all students frustrated and even some losing their progress. The amount of money that this "nonprofit" organization rakes in should be spent on improving these conditions rather than the ceo pocketing all of the earnings. Site logs me off every time I am in the middle of homework which is a huge inconvenience.

The test results for the Oct 8 exam were promised to be released today., October 19th. Now the website says "Your Score Is Pending
We apologize but your score is still being processed. You should get your score within a week; you'll get an email when your score is available.
If you still don't see your score more than three weeks after test day, contact Customer Service at *******346."

Don't they realize people make plans based on these dates? This is so unprofessional to say the least. I am so frustrated.

College board may be one of the most user hostile websites ever made, it is poorly and confusingly laid out, and it is full of random offers to sign up for things, its a constant pain in the $#*! to use.

As a high school AP teacher, I have had nothing but negative experiences with the College Board and its AP program.The website is so poorly designed it can take hours to try to find the appropriate information. Communications are sparse and misleading and it is impossible to reach anyone in customer service. I have spent an hour on hold only to have my call dropped. Requests I have placed for additional materials have never been filled. This year they demanded payment from students in October, instead of the spring as in the past. Students in my AP art class are not always certain they want to submit a portfolio until later in the year. Now they are out the money and there is a PENALTY applied if they do not. Research has shown how invalid the SAT is and the stress it creates is not worth the millions of dollars students and institutions have to throw at it.

After my kid showing up to an empty testing site and immediately making an inquiry/complaint, she was told after several weeks she would not get a refund to for cancelling due to the deadline being past. Calling customer service today they refused to allow an appeal, refused to let me talk with a supervisor, refused to transfer me to a department that could help, refused to issue a refund, and refused to give me information on any regulating agency.

This is clearly fraud. We paid for a service that was never provided and now they refuse to refund or credit to the next test date.

I hate this website with a burning passion. Every time I try to send my sat scores it refuses to load. So thanks to college board I haven't been able to schedule any of my classes because they need my sat scores. On top of that trying to access literally anything on the website is like trying to fight your way through a maze. College board sucks and I really really wish they would just get rid of it and create a new website that actually works instead of this trash.

My son study hard and we pay the SAT fee for 4 year to get the Hispanic Recognition. They never email us the notification about the next step. When we contact them they told us he got it but TOO LATE. Big scam. Everybody need to know.

I registered late for a test, which came with an extra charge. When something came up and I had to cancel the test, I was informed only after I had confirmed my cancellation that the late fee is non-refundable. This information is nowhere on their site. That, along with their cancellation fee, means I received a $25 refund for a $90 purchase.

These people are everything that is wrong with the higher education industry.

I cannot find anything on this god forsaken website. There is a labyrinth of links just to find my ap classroom stuff. Not to mention this "nonprofit" is greedy and discriminatory. I'm so sorry that every American student of a public school is required to be slave to this horrible monopoly.

This company is an absolute joke!

Our daughters SAT test was cancelled. We showed up at 7:30 in the morning with many other families and were told at the site that only 1/3 of the students would be allowed to take the test. They said we should have gotten an email but no one had.

Now we are trying to contact someone about the cancellation and they send you to the Philippines. How in the hell do you all not have someone in the states ready to answer the questions of your customers? The people in the Philippines weren't equipped to answer any of my questions.
You have blatantly shown disregard for the students and families when you cancelled their test and didn't contact them at all. You have continually shown disrespect to customers that no other successful business would be able to withstand.

I have never been more disgusted with a company in my life.

I am a student who uses this website, and my experiance has been either just fine, or abysmal.
To put it simply, a lot of the times I try to watch a video that I need to watch, to complete an assignment, the video won't load.
Sometimes this problem occurs for only one particular video, and it only lasts a day, and sometimes you can't watch any videos for about a week. Either way, this bug prevents me from finishing my classwork on time.
If CollegeBoard is going to charge us $100+ to take a test, then they should at least give us a working website to help us prepare.

Terrible customer support. Company only wants money from students. Avoid it. Wanted archived scores, and it took over a month to receive them. Was told it would only be 15 days. (Why are MY own scores archived? So CollegeBoard can make more money of course!) Customer service couldn't give me one actual answer to my questions, and talked over me rather than listen to the problem. Despicable company.

I took my SATs and AP courses, etc about 20 years ago but decided to go back to college. I could not locate my scores after setting up an account with college board. Called the number I was directed to call and was on the phone for over 30 minutes only to be told that my scores had been lost and that I could pay a fee for them to try to locate them, but there was no guarantee that they would find them. WOW!

Have called them to reschedule my daughter's SAT and sat on hold for more than 1/2 hour... finally get through to someone and they cannot refund my money. Customer service took over 30 minutes to confirm this... waste of time and money!

This site sucks. It's laggy, it's slow, and it doesn't even load half the time. I click remember me, but I have to log in. Every. Single. Time. On top of all this, I have been kicked out of in-progress assignments for no reason and with no explanation, and when this happens I typically have to start what ever I was doing all over again. Really I might as well not even try at this point.