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CollageReviews 1,258

3.7

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Collage Reviews Summary

The company has earned a generally positive reputation for its high-quality products, particularly in personalized items like blankets, collages, and photo books. Customers frequently commend the excellent customer service, noting responsiveness and helpfulness. However, several reviews highlight significant concerns regarding service delays, especially related to shipping issues and website accessibility, particularly during the company's transition phase. Additionally, some customers reported dissatisfaction with the quality of certain products upon delivery. Overall, while many customers express loyalty and satisfaction, recent operational changes have led to uncertainty and frustration among others.

This summary is generated by AI, based on text from customer reviews

service
232
value
228
shipping
225
returns
92
quality
212

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New Jersey
1 review
0 helpful votes
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You guys are absolutely the best!
February 1, 2016

I just received the fifth blanket today, and they just keep getting more beautiful! Every person I've ever spoken to there has been awesome! I recommend you highly! It is so nice and refreshing to deal with such pleasant people! Keep up the great work!

Date of experience: February 1, 2016
Shell M. Collage Rep
over a year old

Hi Kathy, this is Shell with Collage.com. This was such a joy to read! Thank you so much for your kind words. Wonderful customers like you make our jobs so much more enjoyable! Have a wonderful day and thank you again! :)

Louisiana
1 review
0 helpful votes
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Helping out a military girlfriend
January 31, 2016

My package unfortunately got lost on the way to my boyfriend who is currently deployed. I was really upset to hear that his blanket got lost because I was pretty proud of the unique gift I created! Alaina assured me that they would send a complimentary replacement right away. I have never had such great customer service and I am very thankful that this company has a just right guarantee. Thank you again!

Date of experience: January 31, 2016
Shell M. Collage Rep
over a year old

Hi Ashlynn, this is Shell with Collage.com. I'm so sorry your package got lost! Thank you so much for letting us know so that we could get a new one out to your boyfriend. I'm sure he is just going to love it! If there is anything we can do for you in the future please let us know and we will be happy to help! I will be sure to share this with our team with special mention of Alaina. Thank you again and have a wonderful day!

Ohio
1 review
0 helpful votes
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Awesome!
January 29, 2016

Collage.com has the most patient, knowledgeable, kind, and awesome customer service person - KELSEY. She spent so much time helping me do my order!

Date of experience: January 29, 2016
Shell M. Collage Rep
over a year old

Hi Sherry, this is Shell with Collage.com. I am so very happy to hear that Kelsey was able to help you! She really is amazing! I will be sure to pass this comment along to her as well as the rest of our team. Thank you for sharing this. Have a wonderful day!

Nevada
1 review
0 helpful votes
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VERY great products!
January 27, 2016

I got my mother in law a mug for Christmas that had her son's pictures on playing guitar "through the ages" and she LOVED it! I did as well, it was the perfect gift for someone who has everything. I got my husband a mug that has cute pictures of our cat all over it and he loved that as well -this one had the color inside and that was a great touch! I pride myself for giving very special and personal gifts and this site will continue to help me eclipse my past gifts!

Date of experience: January 27, 2016
Shell M. Collage Rep
over a year old

Hi Sara, this is Shell with Collage.com. What wonderful ideas for mugs! Thank you so very much for taking the time to share your experience. We truly appreciate great customers like you! Have a wonderful day.

California
1 review
0 helpful votes
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I ordered a photo blanket and upgraded it to the "plush" upgrade. The blanket is awesome! Pictures look great on the blanket. They printed very clear and you can see the details in the pics on the blanket. Also ordered two of the hard cover photo books. Even the pics that were flagged as low resolution still came out good. I couldn't be happier with my purchase. I highly recommend anyone who is on the fence about choosing Collage.com... you can't go wrong. All projects were very user friendly and easy to do (even on my iPhone) I did most of it on my cell phone then switched to my laptop at the end to get a better look at what I created. I'm happy to report that I'm definitely a Collage.com customer for life.:-) I can't wait to create my next photo book, cell phone case, photo blanket, and any other items I can make for lasting memories.

Date of experience: January 22, 2016
Shell M. Collage Rep
over a year old

Hi Lisa, this is Shell with Collage.com. What an absolutely WONDERFUL thing to read! Thank you so very much for taking the time to write this out! It always brings me such joy when I know our customers love our products as much as I do.:)
Thank you again and have a wonderful day!

Illinois
1 review
0 helpful votes
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Customer service
January 22, 2016

Customer service was excellent. They were concerned about my expectation. It's always great to know that some company go above and beyond for their customers.

Date of experience: January 22, 2016
Shell M. Collage Rep
over a year old

Hi Judy, this is Shell with Collage.com. Thank you so very much for your kind words! We truly appreciate wonderful customers like you! Have a wonderful day.

Alabama
1 review
0 helpful votes
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Fabulous products and A++ service
January 22, 2016

Have ordered several products from Collage and the products are top quality and the service is top notch. They have a 100% guarantee replacement policy and even when you make a mistake on your order they fix it and send you the correct product without the hassle of returning the wrong product.
Many thanks to them for such a great experience.

Date of experience: January 22, 2016
Shell M. Collage Rep
over a year old

HI Patti, this is Shell with Collage.com. Thank you so very much for your kind words about us! I'm so very glad you like our products and our policies! Thank you again and have a wonderful day!

North Carolina
1 review
0 helpful votes
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Love this site!
January 21, 2016

I customized a hardback photo book for my boyfriend for Valentine's Day. Needless to say. It is absolutely PERFECT! + fast shipping. It is way more than I EVER expected! I emailed them about 2 pictures I didnt see in my book, after all it was my fault! I should've went over every thing before I hit the order button lol, but I spoke with a lady named Kelsey who totally understood the situation and she let me add my two pictures I forgot, free of charge plus letting me keep the other book. I was so happy I could've cried. These people are amazing, and I promise they won't let you down! God bless them. Every thing turned out flawless. I couldn't be happier! I will refer everybody to them.

Date of experience: January 21, 2016
Shell M. Collage Rep
over a year old

Hi Brittany, this is Shell with Collage.com. Thank you so very much for sharing your experience! We are so very happy you love the book. I'm sure your boyfriend will too! If there is anything we can do to help in the future please let us know. Have a wonderful day!

Georgia
1 review
0 helpful votes
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Photo blanket
January 19, 2016

We purchased three blankets for teenage kids for a Christmas present and they loved them. The quality far exceeded my expectations, not the mention the smiles on the kids faces as they remembered the different pictures. I could not say enough. Thank you collage!

Date of experience: January 19, 2016
Shell M. Collage Rep
over a year old

Hi Melinda, this is Shell with Collage.com. I am so very glad your kids loved their blankets! How wonderful! Thank you so much for sharing this. Have a wonderful day!

New York
1 review
0 helpful votes
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We absolutely love the 50x60 plush blanket with family photos, it is so bright and beautiful. We got it for my in-laws, both who are in a nursing home and mom has advanced Dementia. When we showed her she smiled and just stared at the different pictures of the her family. Even though she's trapped inside her body she still has her family wrapped around her. It's a great comfort to her. Thank you so very much for helping us through this difficult time.
On a side note I would like to rave about this company.;)
Collage has gone above and beyond anything we could ask for. Anywhere from customer service, employees producing product to the very product itself. We are so very pleased. Thank you for everything, we greatly appreciate it.

Date of experience: January 19, 2016
Shell M. Collage Rep
over a year old

Hi Laurie, this is Shell with Collage.com. Thank you so much for sharing your story. This is such an incredibly moving thing to read. I have had personal experience with that horrible disease in my family, and I know anything to make that spark happen where it seems like there may be some recognition, it's just beautiful and wonderful. I am so very glad the blanket was able to make your in-laws smile.:)
If there is anything at all we can do for you in the future please let us know. Have a wonderful day!

Pennsylvania
1 review
0 helpful votes
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Thank you guys so much for being so awesome. I called with a few questions and everyone was answered politely and honestly. I was offered my discount after I already ordered my photo blanket and they put the money on my c. C. within 24 hrs. I have never been so satisfied with an y company the way I am with them. I will be ordering off their website for now on. Very trust worthy and honest. Great products to fit every age. Their products will make anyone happy. I can't wait to order more stuff. I'm very very happy with my whole outcome. I wish I caught the ladies name more clear, I think she may have said Lisa when I called. The woman was so very nice and helpful. I'm definitely *******% happy with this website. Thank you so much again.

Date of experience: January 18, 2016
Shell M. Collage Rep
over a year old

Hi Donna, this is Shell with Collage.com. Thank you so very much for your kind words! We greatly appreciate the opportunity to assist you. If there is ever anything at all we can do to help you in the future please let us know. Thank you very much and have a wonderful day!

Connecticut
1 review
0 helpful votes
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Soft, cozy and amazing
January 18, 2016

I found this site online. I decided to try it. I made two collage blankets with the option of the more cozy blanket for an extra $10. My daughter and I designed two for her friends birthdays using pictures of them growing up. We just received it. It came out incredible. The blanket is the softest thing I've ever felt. The pictures are crystal clear. I'm so happy.

Date of experience: January 18, 2016
Shell M. Collage Rep
over a year old

Hi Michelle, this is Shell with Collage.com. I'm so very glad you love the blanket! This is just wonderful to read. I appreciate you taking the time to write this. Please let us know if there is anything we can do for you in the future. Have a wonderful day!

California
1 review
0 helpful votes
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Happy Customer
January 15, 2016

Great product quality and even better customer service!

Date of experience: January 15, 2016
Shell M. Collage Rep
over a year old

Hi Terri, this is Shell with Collage.com. Thank you so very much for your kind words! They are truly appreciated. Have a wonderful day!

New York
1 review
0 helpful votes
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Awesome
January 11, 2016

They were great in every aspect that they assisted with Kelsey and Jonathon were awesome to work with. Thank you so much

Date of experience: January 11, 2016
Shell M. Collage Rep
over a year old

Hi Susan, this is Shell with Collage.com. Thank you very much for your kind words. I will be sure to pass this along to the whole team with special mention of Johnathon and Kelsey. Have a wonderful day!

Tennessee
1 review
0 helpful votes
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Wonderful business!
January 11, 2016

I received a collage throw from my sister and brother-in-law for Christmas and loved it! So I decided to make one for my niece for her high school graduation. In the process I did something wrong and the throw did not turn out like I had imagined. I contacted the company and they said they would right my wrong and send me one like I wanted. They also told me to keep the one I had and not return it. This is one of the best and nicest companies I have ever dealt with!

Date of experience: January 11, 2016
Shell M. Collage Rep
over a year old

Hi Stephanie, this is Shell with Collage.com. I'm so sorry the first one didn't turn out like you'd hoped. We appreciate you taking the time to contact us about it so that we could get a new one to you. Thank you so very much for your kind words. We hope you have a wonderful day!

Virginia
1 review
0 helpful votes
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Great Customer Service!
January 11, 2016

I received an item with the borders messed up. They quickly took care of the issue and replaced my blanket. The other two items I have ordered from them have been perfect. They make great gifts!

Date of experience: January 11, 2016
Shell M. Collage Rep
over a year old

Hi Melissa, this is Shell with Collage.com. I am so very sorry that happened to your order! Thank you very much for taking the time to allow us to fix that for you. If there is anything at all we can do for you in the future please let us know and we will be happy to help! Have a wonderful day!

New Jersey
1 review
1 helpful vote
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I placed my first order with Collage.com before Christmas for a blanket for my daughter of pictures of she and her father, who was killed a year ago. When it arrived, I could not believe the quality of the blanket and the clarity of the pictures. She absolutely was over the moon when she saw it!. I loved it so much, I just ordered one for myself of mostly my husband and I, but also included our daughter and all of our pets. I received it today. Again, another stunner. I can't wait to wrap myself in it but at the same time, I want to hang it up on display! Thank you Collage.com for giving me a wonderful way to remember my late husband and celebrate our life together!

Date of experience: January 8, 2016
Shell M. Collage Rep
over a year old

Hi Cherie, this is Shell with Collage.com. I am so very sorry that you and your family had to suffer such a loss. I cannot even imagine how difficult that is. We really appreciate you taking the time to share your experience, and for trusting us with such a personal and heartfelt project. I am so glad she loves hers, and that you love yours. If there is ever anything at all we can do for you in the future please don't hesitate to ask, and we are here for you. Thank you again and have a wonderful day!

Canada
1 review
2 helpful votes
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I have now received two blankets from collage.com and am very happy with the result. The customer service was the best part and by far superior to any other company I have ordered online from before. Every question or concern was addressed so quickly and politely. Collage.com you have a customer for life ;)

Date of experience: January 8, 2016
Shell M. Collage Rep
over a year old

Hi Nicole, this is Shell with Collage.com. We're so happy that we have you for life! We appreciate you sharing your experience. Wonderful customers like you are what makes our jobs here so much fun! Thank you very much and have a wonderful day.

Connecticut
1 review
0 helpful votes
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BEST CUSTOMER SERVICE EVER
January 8, 2016

I never fill out customer surveys or reviews but this company's customer service far exceeded my expectations and they deserve the utmost praise. My Nana has been sick for the past year with lung cancer; but a few weeks ago right after christmas time she took a turn for the worst. She was ALWAYS cold, as she was up north in Connecticut visiting us for the holidays from Florida. So, I decided to make her a fleece blanket to keep her warm with family pictures on it. After a quick google search I came to the collage.com website and found it very easy to navigate and I ordered the blanket that same day. To my dismay It was going to take over a week to arrive, and I knew my Nana did not have that time. I emailed customer service explaining my situation and pleaded to them an earlier delivery date. Derek Jacques from customer service responded to my email within minutes and told me he would do everything he could but that he couldn't make any promises. I was discouraged but had accepted the fact that if my Nana wasn't able to see the blanket, I knew my Papa would love it and accept it for her. Not even 2 days later and a package arrives at my front door from the other side of the country! It was the blanket and it was more beautiful than I could even have imagined. The picture quality is amazing, and the fleece is warm and soooo soft. The customer service at this company is the best I have ever come across and there are no words to thank you guys enough. The look on my family members faces was priceless and there wasn't a dry eye in the house. Honestly, thank you guys so much.
I know my Nana absolutely loved it.

Date of experience: January 8, 2016
Shell M. Collage Rep
over a year old

Hi Amanda, this is Shell with Collage.com. I'm so sorry for the difficult thing you and your family are going through. I know what that is like personally, and I sincerely wish you all the very best, especially to your dear Nana. Thank you very much for taking the time to write this. We appreciate you allowing us to make such a personal and wonderful blanket for her. If there is ever anything at all we can do for you in the future please let us know and we will be more than happy to help. Have a wonderful day!

California
1 review
0 helpful votes
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The customer service here is amazing. I had ordered a photo blanket for my grandma with all her grandkids for Christmas, and unfortunately it was stolen off my porch before I got it.
I ended up ordering a new one, knowing it wouldn't arrive on Christmas.
I got an email shortly after asking how the blanket was and if I was satisfied, and I shared my story of what happened. The woman I spoke with wanted to send another blanket to replace the original one, and ended up refunding me for the second order instead. She even mentioned that it may not be delivered by Christmas, which I completely understood.

To my surprise, it totally arrived on Christmas Eve, and I was able to have my grandma opened it in front of all of us. We are all so happy with the blanket, and I am completely happy and appreciate the customer service I received. The company did not need to go above and beyond for me, but they did anyways.

Will definitely recommend and order from again.

THANK YOU!

Date of experience: January 8, 2016
Shell M. Collage Rep
over a year old

HI Erica, this is Shell with Collage.com. I am so very happy that you received the blanket in time! How wonderful! Thank you for sharing your experience. I am so very happy we were able to help you! If there is anything at all we can do for you in the future, you just say the word and we are here for you! Thank you so much and have a wonderful day!