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CollageReviews 1,258

3.7

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Collage Reviews Summary

The company has earned a generally positive reputation for its high-quality products, particularly in personalized items like blankets, collages, and photo books. Customers frequently commend the excellent customer service, noting responsiveness and helpfulness. However, several reviews highlight significant concerns regarding service delays, especially related to shipping issues and website accessibility, particularly during the company's transition phase. Additionally, some customers reported dissatisfaction with the quality of certain products upon delivery. Overall, while many customers express loyalty and satisfaction, recent operational changes have led to uncertainty and frustration among others.

This summary is generated by AI, based on text from customer reviews

service
232
value
228
shipping
225
returns
92
quality
212

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Georgia
1 review
0 helpful votes
Follow Allison P.
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Easy to use website and upload pics. Extremely fast turnaround time. Have been very satisfied with all my purchases from photo book to blankets very true to image

Date of experience: April 26, 2016
Shell M. Collage Rep
over a year old

Hi Allison, this is Shell with Collage.com. I'm so very glad you enjoy our website and the products you've made! If there is anything at all we can do for you in the future please don't hesitate to ask. Have a wonderful day!

Washington
1 review
1 helpful vote
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The other day, I received an order which was a 16"x20" canvas for my daughter in law. It was beautiful, fabulous, perfect, FANTASTIC! I originally was going to save it for Christmas but can't wait. She's getting it for her birthday in June. I know she'll flip! Did it with pics of her with my son and pics of their dog. Can't go wrong with the dog in there. It's going to be a 5 star gift and she may even shed a "happy" tear.
Again, "FANTASTIC"!

Date of experience: April 25, 2016
Shell M. Collage Rep
over a year old

Hi Kathleen, this is Shell with Collage.com. That is so wonderful! Thank you so very much for sharing this. This is the kind of stuff I just love to read! I'm sure she is going to love it! Have a wonderful weekend.

Indiana
2 reviews
1 helpful vote
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I got the Fleece 50×60 Blanket and had the pictures I think my daughter and son in law will like on it - the family/wedding pictures. It looks fantastic and I'm sure they're going to love it! The 2 times I've needed to talk to customer service they've been most helpful and very nice.

Date of experience: April 22, 2016
Shell M. Collage Rep
over a year old

Hi Karen, this is Shell. Thank you so very much for your kind words! We are happy to help if you need anything at all in the future. Have a wonderful day! :)

Texas
1 review
1 helpful vote
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I have used Collage.com for many things. I love the calendars and the books the most. The site is very easy to use. The production time is always very quick as well as the shipping. The customer service is always on point as well. One time I did not like the size of one of my books and they sent me a brand new one right away without having to send back my other one. I always appreciate good customer service. I highly recommend Collage.com!

Date of experience: April 20, 2016
Shell M. Collage Rep
over a year old

Hi Evan, this is Shell with Collage.com. Thank you so very much for your kind words! If you need anything at all in the future please let us know and we are here to help you! Have a wonderful day.

Texas
1 review
0 helpful votes
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POOR QUALITY
April 17, 2016

A few months ago, I purchased a fleece blanket for about $28.00 + shipping from Collage, and it was... we'll say "decent" for the price. I just purchased another one for $100.00 for Mother's Day, hoping that if I purchased the Sherpa which is supposed to be a quality blanket, I would score big with my Mom. DO NOT BUY THIS BLANKET. CHEAP & SHODDY. SOOOOO DISAPPOINTED! It was even delivered in CHEAP, SHODDY & DIRTY PACKAGING. I will now need to start over looking for another gift that won't be an embarrassment! The reason for the #2 Rating? I contacted customer service and they responded immediately. Collage, you have lost a potentially good customer because of poor quality. I was going to surprise family members and friends with your blankets, but that won't be happening now.

Date of experience: April 17, 2016
Shell M. Collage Rep
over a year old

Hi Tamia, this is Shell with Collage.com. I'm very sorry you had that experience. Please email me at support@collage.com and put the subject as "Attn: Shell". I would like to talk to you about this and see how we can turn this around.:)
Thank you and have a wonderful day!

California
1 review
1 helpful vote
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Wow. I've used collage.com before and have been so happy with the finished product. But today I had a chance to experience their amazing customer service. I hadn't proofed my book well enough before I ordered it and the customer service at collage.com actually noticed some errors and emailed me to ask if I wanted to fix them before they printed the book. How wonderful is that? They saved me all that wasted time and money! Other companies may have just printed the book as is... but not collage.com. I am so grateful for this awesome customer service. Also, the finished products are beautiful. I've given them as gifts many times and my friends/family LOVE these keepsakes. Thank you collage.com!

Date of experience: April 16, 2016
Shell M. Collage Rep
over a year old

Hi Sherry, this is Shell with Collage.com. Thank you so very much for all of your kind words! I'm so glad you had such a wonderful experience. I will be sure to share this with our whole team! If there is ever anything we can help you with in the future please don't hesitate to ask. Have a wonderful day!

Texas
1 review
1 helpful vote
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Get job
April 15, 2016

Always so happy when I order from you all great job!

Date of experience: April 15, 2016
Shell M. Collage Rep
over a year old

Hi Marisol, this is Shell with Collage.com. I'm so glad you enjoy our service! Please let us know if you need anything at all in the future. Have a wonderful day!

Illinois
1 review
1 helpful vote
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Amazing Help Desk!
April 14, 2016

We created a collage to use in our school yearbook, but didn't know how to save it as a high resolution image for print. John on the Help Desk was very knowledgeable and quick to help!

Date of experience: April 14, 2016
Shell M. Collage Rep
over a year old

Hi Tammy, this is Shell with Collage.com. I'm so very glad Johnathon was able to help you! Thank you so much for taking the time to share your experience. I will be sure to share this with our team with special mention of Johnathon. Thank you again and have a wonderful day! :)

Ohio
1 review
2 helpful votes
Follow Caroline F.
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I wanted to make a poster for our son's 40th birthday and found this website as most places do not do collages with more than 16pix. I wanted 40 of them in chronological order 24"x36". I started to add the photos but got very frustrated as the pix would not stay in the right order although they looked very nice. I ultimately called customer service, really e, expecting very little but Meghan was brilliant and had to work really hard with a special programme to produce what I wanted. She kept in touch with me the whole time. Our son loved the poster, so did his wife, friends and kids! I had even mistakenly sent in a finished product that I thought was correct but they sent it anyway. Best company around I'd say they should give classes on how to run a business! Definitely will use them again.

Date of experience: April 12, 2016
Shell M. Collage Rep
over a year old

Hi Caroline, this is Shell with Collage.com. I'm so very glad that Meghan was able to help you, and that your son and the family loved the poster! I will be sure to pass this along to our whole team with special mention of Meghan. She is certainly wonderful, and is always happy to help, so if you ever need us again we are here for you! :) Have a wonderful day, and thank you again for your kind words. -Shell

California
2 reviews
2 helpful votes
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I won't go anywhere else!
March 29, 2016

EVERY TIME, and I mean every time, I have needed to CHAT with someone at Collage.com, they arrive on-line almost immediately. Not only that, they've helped me with every problem I have had. There are a few kinks with the website that need to be worked out, I will admit, and some might quit and not deal with it. But, I've hung in there each and every time BECAUSE of their amazing customer service. The few things, I believe need to be worked out, they tell me are being worked on! The albums are easy to make too. Today I had "photo rage", but Jay calmed me down and I was happy again:-) I've been on chats with Jay, Alaina, Frank, Noelle, Jennifer, Heather, Derek... and more... they have ALL been superior! I purchased a Groupon a year ago (dare, I say over a year ago?) to make an album but I was just having the hardest time getting to it. I have lost out on so many Groupon's due to my procrastination problem (and, the time restraints with using them). I thought I lost this one too. Not so! They extended it twice for me! I will never use any other photo site but Collage.com! I appreciate their amazing customer service more than I can say. Other photo sites, that I will not name, wont extend any longer than an month. And, the reason why I needed the extension (from one particular site) was because I cant figure out how to make an album! With 100,000 photos on-line, I plan to make a lot more albums. Ive only made one (with Collage) and I love it... they are beautiful. Actually, when I received my finished product, I had a few issues with some texting being too small or too big. They let me redo it FOR FREE and I get to keep the first one (who does that!?). I am really impressed, as you can tell. Haha... and, am so happy to give my review about a company that deserves high kudos! Thank you once more for the AMAZING customer service at Collage.com! I won't go anywhere else... oh wait... I already said that!

Date of experience: March 29, 2016
Shell M. Collage Rep
over a year old

Hi Debi, this is Shell with Collage.com. I'm so sorry you had trouble. Thank you so very much for your kind words about our company and our staff! We sure do love what we do, and appreciative customers like you really make our day! If there is anything we can ever help with please let us know and we are more than happy to assist you. Have a wonderful day!

California
2 reviews
1 helpful vote
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UPDATE: Collage.com was wonderful about my issue and went above and beyond to remedy it! In this day in age when you are lucky to get help as a consumer, I was pleasantly surprised at how thorough & service driven they were! I would order from collage.com again!

I ordered a bunch of pillows as we were purchasing a hime and I loved the idea of having everything personalized! I got two for my room, one for each of my little kids, and one for my living room. Well the bad issues started after we had the pillows for 4-5 mos, keep in mind that it has taken me awhile to get around to writing the review. ALL of the pillows have begun "pilling". You know, those little fabric balls that form all over the fabric. I would not recommend these pillows after what I have sen happen to mine. Unless of course, you won't be using them and they sit and ONLY look pretty.

Date of experience: March 25, 2016
Shell M. Collage Rep
over a year old

Hi Heather, this is Shell with Collage.com. I'm so sorry to hear that your pillows are pilling! That is not acceptable, and I would love the opportunity to talk to you about this further. I am going to send you a private message with my direct information so that we may get this resolved as soon as possible. Thank you very much for bringing this to my attention. Have a wonderful day!

Kansas
1 review
1 helpful vote
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Best Ever
March 25, 2016

I have ordered 7 blankets and love them all. I gave 5 of them as Christmas gifts and everyone that got one was thrilled. Wonderful way to record family memories. I will be ordering more in the future. A couple of times I needed either help with a project or questions answered, and both times customer service was fast, pleasant, and easy. Thank you for all you do.

Date of experience: March 25, 2016
Shell M. Collage Rep
over a year old

Hi Sheila, this is Shell with Collage.com. I am overjoyed that everyone was thrilled with them! Thank you so much for your kind words! If there is anything we can do to help you in the future, you know where to find us. :) We will be happy to help! Have a fantastic day.

Louisiana
1 review
1 helpful vote
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Unique Gift
March 22, 2016

Just wanted to say how happy we are with the fleece blanket we ordered. My aunt and uncle are celebrating their 50th Wedding Anniversary and my family is presenting them with the blanket of their 50 or so years. I bought it through Groupons. After reading the terrible reviews on other companies and their badly made products, I went to your page, nothing but great comments. I was a little concerned because some of the pictures were old and therefore, they were pictures of pictures. The website told me that some could be blurry but we understood because of the age of the pictures. However, the blanket came last week, it's beautiful. I've shown it to my family, friends and co-workers. Everyone was impressed and said what a unique gift!

My mother informed me that she wanted one of all her children, grandchildren and great grand children. I purchased another Groupon today for her blanket that we will be giving her on Mother's Day. Thanks for such a professional job!

Date of experience: March 22, 2016
Shell M. Collage Rep
over a year old

Hi Sharon, this is Shell with Collage.com. I'm so very glad the blanket turned out so well! What a wonderful thing to read! Thank you for taking the time to write this. We greatly appreciate you! If there is anything we can help with in the future please let us know. Have a wonderful day!

New Jersey
1 review
1 helpful vote
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Awesome!
March 18, 2016

I ordered a blanket for my college student. She loved it!

Date of experience: March 18, 2016
Shell M. Collage Rep
over a year old

Hi Margie, this is Shell with Collage.com. I'm so very glad she loved it! What a wonderful thing to hear. If there is anything we can help you with in the future just let us know. Have a wonderful day and thank you for sharing!

North Carolina
1 review
1 helpful vote
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Best Gift Ever!
March 18, 2016

I am a several times customer and am completely satisfied with the quality, fast delivery, and the best problem solving communication experience. Collage.com's interpretation of "your" most precious memories is artistry at its best. Just because, birthdays, Mother's Day, Father's Day, Valentine's, Christmas, Hanukkah, Kwanzaa... 100% Hit!

Date of experience: March 18, 2016
Shell M. Collage Rep
over a year old

Hi Carmen, this is Shell with Collage.com. Thank you so much for your kind words! Reading this seriously just made my day, and I cannot wait to share your review with our whole team! If there is anything at all we can help you with in the future please let us know and we are happy to help. Have a wonderful day and thank you again!

Arizona
1 review
1 helpful vote
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Amazing customer service!
March 12, 2016

Firstly, my photo pillow was made and shipped within 4 days which I thought was very quick and I was super happy with it! The pillow came and the photo size was too large and not how I had designed it so I talked to customer service about the issue and they quickly got back to me and had me redesign the pillow and shipped me a new one. I am so pleased with how quick they were to solve the issue. I will definitely use this site again!

Date of experience: March 12, 2016
Shell M. Collage Rep
over a year old

HI Tasha, this is Shell. Thank you so much for taking the time to share this. I'm sorry the pillow arrived that way, but we appreciate you allowing us to fix that for you. If there is anything at all we can help you with in the future please let us know. Have a wonderful day!

Virginia
2 reviews
1 helpful vote
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I've bought at least a dozen of the photo blankets for gifts. People absolutely love them! Their customer service is outstanding. One of the blankets was off center and they replaced it immediately! I really love this place.

Date of experience: March 11, 2016
Shell M. Collage Rep
over a year old

Hi Amy, this is Shell. Thank you so much for your kind words! I'm so sorry the blanket was off center. We certainly appreciate you allowing us to have a second change to get it right. If there is anything at all we can do for you in the future please let us know. Have a wonderful day!

Iowa
1 review
1 helpful vote
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This company is GREAT. While working on my book I not once had trouble getting through to live chat for help. I worked with another company shortly after and had no help at all - having to send an email with a later day(s) response to your question (which complicates everything because you can't go on working without the problem you are having being unfixed). There were other things as well that made it not nearly as user friendly or helpful. I LOVE working on collage page. It's very user friendly and the books turn out great. The USPO (mail) has some how lost 2 of the books I have tried to send to my son on an Air Force base in Japan. Collage. Com has been enormously helpful. They are now reshipping another copy of this book - again at no charge what so ever! I highly recommend Collage.com. I've also ordered 3 of the photo blankets, which my adult children loved!

Date of experience: March 11, 2016
Shell M. Collage Rep
over a year old

Hi Carol, this is Shell with Collage.com. I cannot tell you enough how much I appreciate your kind words! Thank you so very much for taking the time to write this. I'm sorry the mail lost the books, but thank you so much for giving us the chance to get the new ones out for you! If there is anything at all we can do for you in the future please don't hesitate to ask. We are more than happy to help. Thank you again and have a wonderful day! -Shell

GB
1 review
1 helpful vote
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Amazing!
March 7, 2016

I ordered a metal print and it is absolutely incredible-so vivid and lustrous, it is the ideal momento of our safari honeymoon. To be honest I was a little nervous about what the quality of the print would be like, as it was such good value that I thought the quality must be compromised at that price. But I am blown away by it, absolutely stunning and I would recommend 100%. I am also completely flabbergasted that having ordered the print on Friday lunchtime it arrived on Monday afternoon-in London, UK!

Date of experience: March 7, 2016
Shell M. Collage Rep
over a year old

Hi Simon, this is Shell with Collage.com. I'm overjoyed to hear that you love your metal print! Thank you so very much for taking the time to share your experience. If there is anything at all we can do for you in the future please let us know. Have a wonderful day and thank you again!

District of Columbia
3 reviews
0 helpful votes
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4
March 6, 2016

I absolutely love my blankets. Take it everywhere w/me. My replacement blanket was still not aligned correctly. I'm not understanding why it's not centered. This time it's a lil angled too. I still love it though
Melissa Alvarez

Date of experience: March 5, 2016
Shell M. Collage Rep
over a year old

Hi Melissa, this is Shell with Collage.com. I'm so glad you love your blanket! Hearing that it is not centered definitely concerns me though! Please email us at support@collage.com and put Attn: Shell in the subject to get me directly. I will make sure I resolve this for you as soon as possible. Thank you and have a wonderful day!