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Collage Reviews Summary
The company has earned a generally positive reputation for its high-quality products, particularly in personalized items like blankets, collages, and photo books. Customers frequently commend the excellent customer service, noting responsiveness and helpfulness. However, several reviews highlight significant concerns regarding service delays, especially related to shipping issues and website accessibility, particularly during the company's transition phase. Additionally, some customers reported dissatisfaction with the quality of certain products upon delivery. Overall, while many customers express loyalty and satisfaction, recent operational changes have led to uncertainty and frustration among others.
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I ordered the blankets for my children's grandparents as Christmas gifts and they turned out amazing. I can't wait for them to see them! I should have ordered one for myself.
I use collage.com to make photo books every year. They make it so simple to navigate the site, the books are easy and fun to make, and they always turn out great! I just ordered two photo books from my recent wedding as gifts for our parents. One of them arrived with an ink smear across my mother-in-laws face in one picture. I contacted them on chat and within minutes they had reordered me a new book and are having it rush shipped so it arrived my Christmas. Can't beat that for service! I will not use any other site for my photo books. Add in the Groupon deals they offer, and you can't beat them. Couldn't be happier!
Super fun, super easy... my husband is going to flip when he opens the blanket on Christmas of our dogs! The pictures came out so great! Definitely will be using this site again... so worth it... thanks for the perfect gift!,... peg
So easy and a quick turn around! After 5 orders, I realized I made a mistake on one of them and did a "chat" on their website. Annette was terrific on that chat! She re-placed that order for me and I'll have it by Christmas. What fun and creative gifts! Love, love, love the products AND the company!
I absolutely love the blankets that I have designed and am very satisfied with the service. Your product is made of great value and quality.
I have ordered 3 plush fleece blankets and 3 calanders. The quality is great and so are the picture quality. One blanket had a slight defect barely noticeable. I emailed the company and they are sending me a new one right away. The website is very easy to figure out and use. I highly recommend this company! I will never again order anything with pictures on it from another company.
I had a custom made family tree ordered on etsy and then I went to collage.com to have it printed on an enlarged canvas. The quality turned out beautiful and the shipping was super fast. When I had any questions or concerns I was answered promptly and they were super easy to work with. Good customer service is hard to find these days, where as a printing company is not. So because of the customer service I will definitely use them over anybody else out there. Thanks so much!
I've been using Collage.com for the last three years and I love there products, there speedy production and there speedy shipment. I messed up on the size of a iPhone case and with no questions asked they are sending me another one with over night delivery to. Great customer service.
I am so impressed with this phone case I want to frame it! It's almost too pretty to use! Great quality, perfect fit everything is awesome. The super-shiny finish makes my photos's colors (I picked all matching photos with deep blues) look so vibrant! So glad I tried Collage.com!
Hi Desiree, this is Shell with Collage.com. I'm so very glad you love your phone case! We're so glad you decided to use us for your new phone case, and if there's anything at all we can help you with in the future, just let us know and we're more than happy to help. Have a wonderful day!
I was very happy with the product in its quality & price. I never received an "out for shipment" email so I was a bit worried... especially having had a bad experience with another company in the recent past. But in the end, it was worth the wait for this metal print! Well done Collage people.
Hi Preeti, this is Shell with Collage.com. I'm sorry you didn't receive the out for shipment email. Sometimes the emails sent from this server are sent to the spam or junk folder. I'm so very glad you like the metal print! It's one of my favorites. :) Have a wonderful day and thank you for sharing your experience.
I am extremely impressed by the Collafe Rgrow blanket that I ordered. The quality of the printed pictures on the blanket was amazing! And the throw blanket is just that... it is thin, but thick enough to use as a blanket (and stay durable throigh the wash)... yet thin enough to be used for a decorative blanket. Great job! I will order more products from collage.com
Hi Debra, this is Shell with Collage.com. I'm so very glad you like the blanket! If there is anything at all we can help you with in the future don't hesitate to ask. We're here to help. :) Have a wonderful day!
Ordered once and it was wrong. Did redo it was worse(and upside-down on top of worse). They insulted me like it was me being picky(I don't call wanted it right side up picky). The refused to give me my money back and insisted I do a THIRD TRY with no guarantees it will look like the proof. If they get on saying that's not what happened I have solid PROOF including email and pictures. Offered to mail items back but they insisted I keep doing more redo's. Who print's things upside down, missing potions of color leaving white blotches, missing or wrong color other places, and then insults ME saying I'm picky? I just wanted what I ordered and what my proof showed. Their own system told me my photo should work great. I PAID to have a Vector just to make sure it was good quality for reproduction. They need to suck it up and admit it was crap.
Shell helped me all the way, to complete my purchase, she was super courteous, and knowledgable, and made my purchase turn from a confused purchase to a great experience. KUDOS ++++ to Shell.
Hi Shirley, this is Mike with Collage.com. I'm so very glad you had a wonderful experience with Shell! I will be sure to let our team know with a special shout-out to Shell. If there's anything we can help you with in the future just let us know. Have a wonderful day, and thanks again!
I am working on many custom puzzles to give as Christmas gifts to approx. 10 children. I have engaged the Support Team many times via email and the chat button. Each time, I have encountered someone different, but each time, it was the same level of professionalism and patience. They are indeed an awesome team and are a true asset to this organization.
Hi Veronica, this is Shell with Collage.com. Thank you so very much for your kind words, and for taking the time to share them. :) I hope they loved the puzzles! Have a wonderful day
I've used Shutterfly and Costco for my books. This is absolutely the worst site I've used for books. And I prebought 3 books and dreading every damn minute I have to continue using it. I regret buying all 3 before even using the site..
Hi Chuy, I'm sorry you are experiencing difficulties. If you'd like to contact us at support@collage.com, on the phone, or on our chat program we've got an entire team here to help you. Additionally, we offer a free service where you can have someone here make the books for you. That's our concierge department. Please contact us if you'd like assistance. Have a wonderful day!
We already LOVE the products at Collage.com but the customer service may even be BETTER! Quick response to a printing problem I had and the replacement program is TRUE! They are fixing my product and sending to me for FREE! I will only use Collage.com from now on - and tell everyone I know to do the same!
Hi Rebecca, this is Shell with Collage.com. I'm sorry about the issue you experienced, and I appreciate so much that you let us fix it for you. :) Your kind words make us so very happy! Have a wonderful day.
I ordered 2 pillows of our puppy for my girls in college. I received them and one was absolutely perfect and the other was dark. I could tasted customer service and they put in a replacement for me. Absolute amazing customer care...
Hi Melissa, this is Shell with Collage.com. I'm very sorry the one was printed too dark. I appreciate the opportunity to get things right! We're a small company, and the fact that you gave us a chance to get it fixed means the world! Have a wonderful day and thank you.
A beautiful blanket filled with warm photo memories! Color is bright and clear of the photos... can't wait to give this gift!
Just completed 2nd blanket order today... recommend to anyone who is looking for a special way of sharing 'warm memories'
Also, they provide chat option for any issues or just general questions... so easy to create with or without coupons.
Hi Pam, this is Shell with Collage.com. I'm so very glad you love your blanket! We certainly strive for excellence and I'm thrilled we've met your expectations. If there is anything at all we can help you with in the future please let us know. :) Have a wonderful day!
I purchased a photo blanket. Great price, free ship. Came out beautiful! About a week later I saw a good deal for collage.com 16 x 20 photo canvas $25.00 + free shipping. I knew I should screen shot the page but quickly bought my voucher so I could start the Canvas. It was extremely frustrating. Kept reloading, could not edit the pics. Spoke to a rep (same one) several times. No problem, the voucher is good forever. Finally, after 4 days, I finally got it set. Put in my voucher@ checkout only to be charged $15.98 shipping. Now the same rep is telling me free shipping not included on this. Why didn't he tell me that last Thursday? I did not dream this up. FYI. If you see a deal on your phone, screen shot it because if you go back looking for it, it will be gone. Not sure if I can cancel and get my $25.00 back. Very disappointed. This was to be a gift for my son And PS. can't send this unless I have an order #? So I have no choice but to place order. I did wonder how they could do such good deals. Making profit on shipping, reminds me of eBay lol
HI Denise, this is Shell with Collage.com. I'm very sorry if you're unhappy. I have checked the exact voucher you purchased (and the specific ad campaign), and it does specifically state shipping is not included. I'm sorry if you missed that along the way. If you ever have any questions when purchasing a voucher we are more than happy to help.:)
I checked the communications and I do see Derek let you know that the voucher didn't include shipping as well. If you'd like to discuss this further I am of course happy to do that. You may reach me at support@collage.com and put the email to the attention of Shell. Have a wonderful day and happy holidays!
I was having a problem with a groupon code being applied and so I called and spoke to Annette Skorupski, she was an absolutely delight to speak with. Took her time and helped me throughout my entire ordering process.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Nathan, this is Shell with Collage.com. I'm so glad you like our products! We're a small company, and loyal customers like you mean the world.:)
If there is anything at all we can do for you in the future please let us know.
Have a wonderful day!