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The company has earned a generally positive reputation for its high-quality products, particularly in personalized items like blankets, collages, and photo books. Customers frequently commend the excellent customer service, noting responsiveness and helpfulness. However, several reviews highlight significant concerns regarding service delays, especially related to shipping issues and website accessibility, particularly during the company's transition phase. Additionally, some customers reported dissatisfaction with the quality of certain products upon delivery. Overall, while many customers express loyalty and satisfaction, recent operational changes have led to uncertainty and frustration among others.
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User friendly site, great product, and reliable shipping, all exceeded by excellent customer service. Not often enough that a company prioritizes customer satisfaction... will definitely buy again. :)
Received poster today and was extremely pleased with the poster and also extremely pleased with the packaging for shipment and shipping. Arrived in excellent shape! I will certainly be doing more business with collage.com in the future. Wish I could give you 10 stars! Order from this business with complete confidence!
Hi Kenneth, this is Shell with Collage.com. Wow, 10 STARS?! You're the best! :) Thank you so much for your kind words. We appreciate you as a customer. Have a wonderful day!
I was extremely pleased with a product (Photo Blanket) I ordered many years back. The quality and customer service were outstanding. I was also very pleased recently with their commitment to help me with a situation. I used their chat online service and it was very helpful and the attention to detail and assistance were unbeatable. I will continue to use this company in the future and give them a good report when ask by friends and family! Thank you for your service and products!
Hi Shirley, this is Shell with Collage.com. I'm so very glad you love your blanket! Thank you so much for your kind words about our service and products. It's so kind of you to take the time to share that. :) Have a wonderful day!
I ordered 160 calendars, and they turned out beautifully, thanks to the very personalized service I received from Annette. I had an initial frustration after working for hours on a project, only to find out it was not saved. (A day later it turned up in my Projects file, so all was not lost after all.) Annette immediately turned my day around by taking responsibility and offering to help me re-create my layouts. This is the second time I have used Collage; the last order was also delivered on time and I was very pleased with the quality of paper and workmanship. My pieces are for business thank you gifts, so it is important they are well done; Collage delivered! Thank you, Annette!
Hi Lynn, this is Shell with Collage.com. I'm so very sorry with the trouble with the calendars! Thank you so very much for contacting us and letting us help you with that. I will be sure to pass your comments along to Annette. I'm so very glad you love the calendars! Have a wonderful day! :)
Every aspect of my Collage.com experience was perfect. It was an incredibly easy site to use. I looked on a variety of sites in order to create collages for our high school varsity baseball seniors for "Senior Day", but none of the other sites were easy to navigate. Collage.com offers any number of pictures in any number of sizes for each collage.
I was able to put together 12 collages (one for each graduating senior) relatively quickly and easily. I needed the order very quickly-1 day shipping was available, and Collage.com got me the order before the estimated date of delivery.
I contacted customer service via email and phone, and all contacts were excellent and timely.
Thank you collage.com! I would recommend your site to everyone!
Hi Amy, this is Shell with Collage.com. I'm so very happy that you had such a great experience. It is so kind of you to take the time to share this. :) If there is anything we can help you with in the future just let us know and we're happy to. :) Have a great day!
I cannot put into words how great this company has treated me. They were so helpful that I would give them a 10 star rating if I could. If you need something personalized with a picture, this is the place to go. Annie was a great help. Thank you!
Hi Ken, this is Shell with Collage.com. Thank you so much for taking the time to share this! I will be sure to pass along your comments to Annie. If there's anything we can do for you just let us know. Have a wonderful day! :)
I don't care how good customer service is, if their software loses all your work, it sucks! Their program is so glitchy! It would say its saving all the time, but suddenly days of work is gone! It is so frustrating! Its like their software couldn't handle a large book of pictures. The other item about their software that is aggravating is you can't just input a blank page to add pics. You have to move pictures or take some out to create a new page. Really dumb and time consuming esp if you're doing a large book.
Hi Shalane, this is Shell with Collage.com. I can't even begin to imagine how frustrating that would have been. I'm so very sorry! There was a glitch in the system that we have since fixed, but it was a serious issue and I'm so very sorry it happened. I would love the opportunity to offer you a free book for your trouble. Please contact me at support@collage.com and put the email to the attention of Shell if you are interested. Have a wonderful day and I hope to work with you.
Customer service representative, Annette, was so pleasant and helpful; she made an unhappy experience wonderful. I will definitely recommend this to everyone.
Hi Shirley, this is Shell with Collage.com. Thank you for your kind words about Annette, and I will be sure to pass that along to her. I'm sorry you were having an unhappy experience at first. Please let us know if there is anything at all we can help you with in the future and we're happy to. :) Have a great day!
Fabulous site. Received my first order of a fleece blanket, and it will be the first of many. The photos are so clear (there are 37 of them, including vintage ones.) They seem to jump off of the page. BEST MOTHER'S DAY PRESENT EVER!
I am a senior and not very computer savvy, but am fearless. The interface to create the blanket is simple to use and has so many options, from predesigned templates, to my favorite, collages where you can have up to 80 pictures. Downloading photos is easy. Any copy machine can change photos into jpeg format for you, and your phone photos transfer easily.
Then you may choose to have pictures flat up against each other, or with spaces between, squared off, ripped edges, etc. Backgrounds include a hundred choices, from colors to patterns. And you can save your work and play with it for days, until you arrange your photos into a shape that pleases you. It is just like arranging flowers. When you are done, you know it!
As for the blanket fabric, if you are looking for a decorative throw, I highly recommend the basic fleece. It is high quality, but it is thin and not much of a blanket. They say up front that the plush fleece does not show off the pictures to their best advantage. I recommend the sherpa for the best of all worlds.
I can't wait to go back for a mug and pillows! And this is one stop gift shopping, with 50 photo laden items. Search google for coupons. Best of all is the no compromise guarantee. And they mean IT.
Hi Beth, this is Shell with Collage.com. Wow! Your kind words seriously made my day! Thank you so much for sharing this. I'm so very glad you love your blanket!:)
Have a wonderful day!
I am a new customer and placed my first order for 2 pillowcases. A day after placing this order I realized that I would need it sooner than expected. I contacted customer service and Alaina was very friendly and was able to help me expedite my order, ensuring that I would get it on time! I value companies that ensure their customer service team is equipped with the tools to help their customers and have friendly service. I will definitely be ordering from them again!
Hi Anni, this is Shell with Collage.com. I'm so glad Alaina was able to help you with that, and I will be sure to pass your kind words along to her.:)
Thank you for taking the time to share this. Have a wonderful day!
Annette was so helpful and put up with my many questions! She gave detailed answers for all of my questions that helped me solve the problem. I hope to get her again as a correspondent if I need help!
Hi Gwen, this is Shell with Collage.com. Thank you so much for you kind words! I'm so glad Annette gave you such a pleasant experience, and I will be sure to pass along your comments. :) Have a wonderful day!
This company is amazing! They sent out both my orders right away, just in time for Mother's Day even though I ordered late. They followed up on my emails quickly and their customer service is incredible. I absolutely will be doing business with them and referring my friends/family to them. Their material is soft, and print quality is superb. Thank you for an all around wonderful experience!
Hi Azeema, this is Shell with Collage.com. Thank you so much for your kind words! I'm so very glad Mother's Day went well! :) If there is anything at all I can help you with in the future just let me know. Have a wonderful day!
I have many years experience with photo projects. I am the photographer of the family. I make photo gifts for all occasions. Collage kicks but with customer service! There to chat or talk to until midnight. Unbelievable! I will never go anywhere else again! A+++++ customer service rep ANNETTE****
Hi Gina, this is Shell with Collage.com. Wow! Your kind words just made my day! Thank you so much for taking the time to share this! I can't wait to show it to Annette. :) Have a wonderful day!
This company is simply the best. I evaluated over 25 websites before deciding which to use to create a collage, and Collage.com's software is the most versatile, user-friendly and powerful. In particular, I first worked with Elizabeth and then Meghan, and I cannot say enough praise for each of them. I have never interacted with a staff who are as professional, courteous, respectful, skilled, responsive, and eager (and happy) to help. You will notice their enthusiasm to help from the moment you call, regardless of whom answers the phone.
Hi Matt, this is Shell with Collage.com. I'm so very happy that everything went so well! Elizabeth and Meghan are just awesome, and I cannot wait to share your kind words with them! I'm sure it will make their day just like it made mine. :) Thank you again and have a wonderful day!
Elizabeth was amazing. She listened to me, offered a solution that I wasn't even thinking was possible and worked with me to corrected my error. This is what has a service based shopper like me coming back and telling everyone I know.
Hi Jen, this is Shell with Collage.com. I'm so very glad you had a great experience, and I cannot wait to share your kind words with Elizabeth! :) Thank you and have a wonderful day!
When I received my 20 x 60 print there was damage done to it by the shipping company. As well as my print not being what I expected and I spoke with representative Annette. She asked for pictures of what was wrong and she clearly understood why I was upset. She rushed order a new print for me, so I wouldn't miss the deadline of the art show I was submitting this too. I will definitely do business with them again because of their response and quickness for this.
Hi Russell, this is Shell with Collage.com. I'm so very sorry there were issues with your order. We are a very small company so I can't tell you how much we appreciate you taking the time to contact us and let us fix it for you! Thank you so very much for doing that and for sharing your experience. :) Have a wonderful day!
This is the second time I have used this vendor. After completing and submitting my order, I was unhappy to see that I had not centered some wording correctly so I online chatted with Alaina and she was able to take care of the problem for me instantaneously. I had also sent an email earlier requesting a confirmation as to whether all the photos I had selected were of acceptable quality and they promptly answered. If only all companies made our shopping experiences so easy. Thank you Alaina and Leah for your prompt and excellent support. I am a very happy customer and will be back.
Hi Carol, this is Shell with Collage.com. Thank you for taking the time to share your experience! I'm so glad we were able to help. I will be sure to pass along your kind words to Alaina. :) Have a wonderful day!
Annette helped me with my project. It was my first time doing a collage canvas and she was beyond helpful. She was so willing to help me that I am beyond grateful. I was getting frustrated after a rough day and she took all my stress away and just helped make the project perfect. She was so willing to help and suggest ideas. She answered all my questions and really cared about my project as much as I do. She was amazing in so many ways and makes me want to order again from your site :) Thank you.
Hi Jamie, this is Shell with Collage.com. Thank you so much for your kind words! I will be sure to pass along your comments to Annette. :) Have a wonderful day and please let us know if there is anything we can do for you in the future.
The blanket i ordered is so perfect for the gift of my parents 60th anniversary. I would highly recommend this company. They helped me along the way and the shipping was fast
Hi Lynne, this is Shell with Collage.com. I'm so very glad you had such a great experience! Thank you and have a wonderful day!
I had an issue with my redemption codes and Johnathon went above and beyond trying to help. It took awhile for us to solve the issue but his service was EXCELLENT! Way to go Johnathon! I wish there were more of you in the service industry.
I love this company and would highly recommend!
Hi Maria, this is Shell with Collage.com. I'm so very glad Johnathon was able to assist you and I'll be sure to pass along your kind words to him. :) Thank you and have a wonderful day!
Answer: Hi Tina, this is Shell with Collage.com. When making your photo book, you can add titles to the pages. Just zoom into the page, and then click add title. You can position the title at the top, middle, or bottom of the page. For further assistance please contact our live customer satisfaction team, and we will be happy to help you through it! You may reach us at 888-797-1902, or support@collage.com. Have a wonderful evening!
Answer: Yes they guarantee everything there fantastic just shoot them an email and they will ship you out a whole new one free of charge or refund you full price immediately with fast shipping
Answer: The photo quality is magnificent absolutely gorgeous I even had an older picture that wasn't really the best quality on my phone and they made it look better than I could have imagined some of my pictures have crazy glares from a yucky not good quality camera phone and I don't like the lighting on the picture but they made it look as best as they could
Answer: Absolutely gorgeous I can post a picture if you'd like they are better than I can imagine absolutely phenomenal beautiful words cannot say how happy I am with my pillow absolutely phenomenal like I said gorgeous there's no words to say how beautiful my pillow came out and it's a throw pillow so it's not big but the picture is so beautiful vibrant just absolutely gorgeous so clear and bright awesome quality
Answer: Hi Armanii, Please contact our customer support team at support@collage.com for further assistance and our team is happy to help! Have a wonderful day!
Hi there, this is Shell with Collage.com. I'm so very glad you've been satisfied with our services! Thank you so much for your kind words! :) You have a wonderful day!