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The company has earned a generally positive reputation for its high-quality products, particularly in personalized items like blankets, collages, and photo books. Customers frequently commend the excellent customer service, noting responsiveness and helpfulness. However, several reviews highlight significant concerns regarding service delays, especially related to shipping issues and website accessibility, particularly during the company's transition phase. Additionally, some customers reported dissatisfaction with the quality of certain products upon delivery. Overall, while many customers express loyalty and satisfaction, recent operational changes have led to uncertainty and frustration among others.
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I recently submitted and received my three 20" x 30" collages that I ordered for a work project. They are MAGNIFICENT! I couldn't have asked for better. The picture and canvas were of the highest quality.
This is the first time I ordered anything from Collage.com and I am absolutely thrilled with the quality and speed in which my project was created and shipped!
I highly recommend Collage.com and am looking forward to purchasing some home decor for our newly remodeled home and also personalized Christmas gifts this year!
Mike was extremely helpful in so many ways. I needed help coordinating two different accounts. And I also had many other small questions that Mike was able to answer. He was so kind and patient. Overall, your website is fantastic and your customer service is even better.
We have used Collage on multiple occasions for very special gifts for our adoption agency and we have been consistently impressed with their extraordinary customer service. Even on the rare occasion that there's been a production error, the customer service team has gone the extra mile to make things right, and that says a lot about their company as a whole. Today, Leah went out of her way to help us help an adoptive family and birthfamily who have suffered a tragic loss, and we are so thankful that Collage makes such quality products and such caring employees available to its customers like us. It's because of this that we highly recommend Collage and intend to keep using this company whenever we have occasion to do so.
I ordered two Sherpa blankets. They were collage and for my boyfriend and his brother; as their mother has recently passed. The blankets are so thin and not worth the money that I paid for them. I'm very disappointed in this. The pictures are great, but I would have been better off purchasing elsewhere to obtain a better quality blanket.
I typically am not a review-writer but just couldn't let this one go. Mike C in customer service patiently walked me through all my questions/concerns NEVER getting frustrated with my lack of experience. The blanket is beautiful... the textures, the colors, the quality is outstanding! Collage.com makes it easy for an amateur like myself to "design" a beautiful one-of-a-kind work of art! It is beyond words how thankful I am to Mike C for his continued professionalism in helping me, over and over until my project was complete. Collage.com will be my go-to people for all my personalized projects from now on! You guys ROCK! My sincerest thank-you!
On a side note, I am an exclusive IPad user & the Collage.com website doesn't run well on that. I am encouraged they are working on this isssue. Just be patient & keep designing!
Unbelievable Customer Service! I ordered a 16x16" pillow with multiple photos on both sides. It arrived ahead of schedule, which impressed me. Unfortunately one of the seams was pulling open, so I called and was told a replacement was on the way, and would arrive in 4 days, which was fine. Amazingly, it arrives in less than 2 days and I was able to deliver it as a gift as I had originally planned. I have NEVER experienced customer service like this! The replacement was in perfect condition, and was a big hit as a birthday gift. I look forward to ordering more goodies in the future!
I think I've written a few reviews ever, and I must say that this company impressed me so much. I've only ordered from them twice and both times they have been amazing. The first time I was designing something and had a million questions through email. I know I was being a pain lol! The second time I ordered I had something not quite right with my order upon receiving it, even though I think it's my fault because of how I submitted it, and they fixed it literally within an hour of when I sent in a random email inquiry that I just replied to an old email with them from. It was shipped out the next day and I didn't have to pay anything at all! Not only did they respond extremely fast each time, but they helped me with each step, shipping was fast, the quality exceeded my expectations, AND their guarantee is the REAL DEAL! I went and read their about us page after that, and the story of how it got started is so cute! :) Both times I've ordered Leah helped me with my items. I don't really know how she could have been anymore friendly or helpful! Thanks so much! I will definitely be purchasing from them in the future. THANKS LEAH!
I have had nothing but beautiful quality work from them, wonderful customer service and help. Someone is always there to answer my questions while doing my projects. I love this website...
I have a special room in my home... its my sanctuary... Its MY GORE ROOM and I collect horror memorabilia and I have Collage.com make prints of my favorite villians 4 times a month... and they always come out AMAZING! Its affordable and the customer service is awesome... I plan on purchasing canvases till the rooooom can't hold anymore! LOVE COLLAGE
Hi Lori, this is Shell with Collage.com. I'm so glad we can contribute to your sweet Gore Room! It sounds like you and I both have quite the canvas addiction. :) Lol You have yourself a wonderful day!
I had a slight issue with the look of my pillow when I received it. BUT, I reached out to customer support and not only did I receive a response within the hour, but it was also the most pleasant customer service experience I've had. Mike helped me figure out a way to make my image better and the pillow turned out great!
Hi Sarah, this is Shell with Collage.com. I'm so sorry that the pillow didn't turn out as you'd hoped initially. Thank you so much for reaching out to us so we could make it right! I'm so glad Mike was able to assist you through this process, and I'll definitely pass that message along to him. :) Have a wonderful day!
I made a large mounted print collage for my mother-in-law. The quality was excellent! The photos were clear and the collage looks just beautiful. I am also very pleased with the customer service I received. I shipped the collage to Canada and there was a problem at the post office but Customer Service at Collage quickly solved the problem for me. They were super quick and super responsive to my problem. Great company!
Hi Laurie, this is Shell with Collage.com. I'm so very glad that you are pleased with our products and service! Thank you so much for not only your kind words, but also for giving us the chance to fix the problem when one came up. If there is anything at all we can do for you in the future, just give us a holler. :) Have a wonderful day!
Mike had total experitise of the Collage.com site, and was helpful on every level. As a collage.com enthusiast and regular customer, I can tell they he knew everything there was to know about the site. He helped me fix my issue and was totally friendly and charming on top of that. Keep this guy around, please!
Hi Godot, this is Shell with Collage.com. Thank you so much for taking the time to share your experience! I can't wait to share your kind words with Mike. I'm sure it will make his day just as it's made mine! If there is anything at all we can do for you in the future please let us know and we're happy to help! You have yourself a wonderful day! :)
I ordered two photo books and this is the first time I have used collage.com -- we went on a 3 week trip to southern Italy and Greece so I wanted two separate books. I started on the first book and had a few questions as issues came up using the photo templates --- what is so awesome about this company is that you can start a Chat at anytime or you can send an email and your question will be answered/problem solved within minutes! I am almost done with my first photo book and am up to 65 pages already, was able to figure out all of my text and photo placement issues right away with the staff from collage.com!
Hi Alexis, this is Shell with Collage.com. I'm so glad you're enjoying our site and we've been able to assist you through the process! :) We're here if you need any help at all from here. Have an absolutely wonderful day!
Not much to say really, the sites an amazing image hosting site. I came here from Photobucket after it became a terrible website ran by the most money hungry people.
Hi Zachary, this is Shell with Collage.com. I'm so glad you like our site! :) Thank you for sharing this and have a wonderful day!
Thank you Jonathan (online support) for your patience and perseverance! My surprise birthday gift for a friend wouldn't have happened without you! Collage.com is so lucky to have an employee like you! Now that my order was submitted I hope the rest of my experience with Collage.com is as good!
Hi Sherrie, this is Shell with Collage.com. I'm so very happy that you had such a wonderful experience. Thank you so much for taking the time to write this. I hope your friend loves it! If there is anything at all we can do for you from here just let us know. Have a wonderful day!
I had made a towel and it came out great it took me all of 5 minute to make. I tried making a tote bag and it took me hours and I was going to just give up. I tried to use your chat service and I was able to connect with Annette She was ale to help me and kept working with me even when I kept changing my mind. If Annette was not there to help me I would of given up. Thanks Annette!
Hi Betty, this is Shell with Collage.com. I'm so sorry you had trouble with the tote bag. Thank you so much for reaching out to us and letting us help you with that. I will be sure to pass on your kind words to Annette. Thank you for shopping at Collage.com and have a wonderful day!
I was having a difficult time importing pictures for a collage until Annette came to assist me. She was very helpful. As I continued i came into another problem. Again Annette was very patient and walked me thru the process. I was very pleased with the help I received.
Hi Traci, this is Shell with Collage.com. I'm so sorry you had trouble with importing pictures. Thank you so much for reaching out and letting us help you with that. I will make sure to pass along your comments to Annette. If there is anything we can help you with in the future just let us know. Have a wonderful day!
My daughter and her son lost their husband and father. I placed an order for a blanket on a Thursday (1 day before the funeral services) by the following Thursday, I had already received it! The blanket is beautiful and very good quality! It was so easy to create and process. I will be using this website again and definitely recommending it to all my family and friends.
Hi Sally, this is Shell with Collage.com. I am so very sorry for their losses. Thank you so much for sharing this. I am so glad you are happy with this blanket and that it arrived quickly. Thank you again for your kind words. Have a wonderful day.
I've bought 2 photo books and 4 sets of coasters from Collage.com and have been very pleased. Their Customer Service always answered my questions promptly and courteously. But the last order had some flaws. When I reported it they began reprinting the book the next day.
Hi Linda, this is Shell with Collage.com. I'm so very glad you have been pleased with your orders. I'm so sorry that the last order had some flaws. We're a very small company, so the fact that you came back to let us fix the issue for you means the world to us! We appreciate you. :) Have a wonderful day!
I've ordered several products from collage.com and just recently had a little issue with the centering of my pictures. I contacted customer service, they responded within minutes and were willing to correct my concerns and send me replacement items--at not cost. I 'm a stickler for good customer service and was very impressed. Many of my friends use their site as a result of my items being proudly displayed on my social media page. I really love collage.com now. Great work customer service team.
Hi Vernette, this is Shell with Collage.com. I'm very sorry there was an issue with the centering of one of the pictures. It is so very kind of you to contact us so that we could help fix that up. We're definitely not perfect, but the fact that you let us fix our mistakes means the world to us. Thank you for your kind words! Please let us know if there's anything at all we can do for you in the future. Have a wonderful day! :)
Answer: Hi Tina, this is Shell with Collage.com. When making your photo book, you can add titles to the pages. Just zoom into the page, and then click add title. You can position the title at the top, middle, or bottom of the page. For further assistance please contact our live customer satisfaction team, and we will be happy to help you through it! You may reach us at 888-797-1902, or support@collage.com. Have a wonderful evening!
Answer: Yes they guarantee everything there fantastic just shoot them an email and they will ship you out a whole new one free of charge or refund you full price immediately with fast shipping
Answer: The photo quality is magnificent absolutely gorgeous I even had an older picture that wasn't really the best quality on my phone and they made it look better than I could have imagined some of my pictures have crazy glares from a yucky not good quality camera phone and I don't like the lighting on the picture but they made it look as best as they could
Answer: Absolutely gorgeous I can post a picture if you'd like they are better than I can imagine absolutely phenomenal beautiful words cannot say how happy I am with my pillow absolutely phenomenal like I said gorgeous there's no words to say how beautiful my pillow came out and it's a throw pillow so it's not big but the picture is so beautiful vibrant just absolutely gorgeous so clear and bright awesome quality
Answer: Hi Armanii, Please contact our customer support team at support@collage.com for further assistance and our team is happy to help! Have a wonderful day!
Hi MaryEllen, this is Shell with Collage.com. Thank you so much for your kind words about our products and customer service. I will be sure to pass your comments along to our whole team! If there's ever anything we can help you with just let us know! Have a wonderful day. :)