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The company has earned a generally positive reputation for its high-quality products, particularly in personalized items like blankets, collages, and photo books. Customers frequently commend the excellent customer service, noting responsiveness and helpfulness. However, several reviews highlight significant concerns regarding service delays, especially related to shipping issues and website accessibility, particularly during the company's transition phase. Additionally, some customers reported dissatisfaction with the quality of certain products upon delivery. Overall, while many customers express loyalty and satisfaction, recent operational changes have led to uncertainty and frustration among others.
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I used a picture that was too dark apparently this company is amazing when it came in (earlier than projected by the way) they instantly responded and helped me lighten the picture and are sending me a replacement! This is the best online experience Ive ever had
Alaina - Was fast, efficient and professional helping me resolve my issue. Which by the way I have NEVER had an issue with Collage before. This companies products and services ALWAYS EXCEED my expectations!
Hi Kara, this is Shell with Collage.com. Thank you so much for your kind words! I will be sure to pass along this awesome review to our team with a special shout-out to Alaina! :) Have a very happy holiday!
I have custom made things before through other sites, but this site is the best that I have encountered! Even with coupons it was cheaper to order from this site and better quality! My first order came and it is even more perfect than I had imagined it to turn out! Love love love! I have ordered another product and am waiting on it to come in the mail. Very excited to see how it has turned out as well! Shipping was fast and early with the first order Im hoping it is the same with my second order. Will be ordering more in the very near future! 5 stars for Collage.com!
Hi Julie, this is Shell with Collage.com. Your kind words mean the world, and have absolutely made my day! I can't wait to show my team your awesome review! Thank you and have a very happy new year!
I was nervous when I ordered it at first but when I received my order I was so happy, the photos were great, the texture of the blanket was great. I actually purchased it for my daughter who is away at College because she gets home sick and misses her family so I thought that this would be a great idea and it was. So thank you and I will be getting another one.
Hi Tammy, this is Shell with Collage.com. Aww what a sweet idea for a college student! :) Thank you for giving us a shot, and I'm so very glad it turned out well! If there is anything at all we can do for you in the future just holler and we're happy to help! Happy new year to you!
I have ordered many photos blankets, and the ones from Collage.com are by far the very best! Bright, Sharp, Fast shipping, Great CS! I can't believe a word of the negative comments because collage.com has been fabulous for me time after time! This last order was for my 93 yr old Auntie. Even 90 yr old scanned photos came out fantastic! If you look at the baby in the wagon, it's my 88 yr old Mom pulled by my Auntie,
Hi Keri, this is Shell with Collage.com. I'm so very glad you love our products! :) Wow, that is so awesome, to put so much history on your project! Thank you so much for sharing this with us. I hope you all have a wonderful holiday and a very happy new year!
I ordered a Sherpa blanket as a Christmas gift for my parents. It was so easy to create online, and I had an amazing code that brought my total (with shipping) to only $60! A few days after my order I received the confirmation that my order was shipped! Crazy fast! I also received an email with instructions on how to wash the blanket, and my order came about a week to a week and a half later. The blanket is so soft, and the pictures are beautiful! I know that my parents will love their blanket, and I cant wait to give it to them! I loved it so much that I made one for my husband for Christmas with the same $60 deal! I received it in the mail just as fast as the first blanket, and seeing how beautiful it looked brought tears to my eyes! I know that these blankets will be thoroughly loved on Christmas Day!
Hi Julie, this is Shell with Collage.com. This made my day! Thank you so much for taking the time to share your kind and positive words! :) If there is anything we can do for you in the future just let us know. Have a wonderful day and Merry Christmas to you all!
Their customer service and products are beyond fabulous! I have placed at least 10 orders with them over the last 3 years. I've always loved the final products!
Hi Julia, this is Shell with Collage.com. Thank you so much for being such a kind and loyal customer! We appreciate you and your positive words so much! :) Have a very happy holiday and a great new year!
Was looking for the perfect gift to give the hubby for our anniversary this year. Made the most ideal blanket of a collage of our photos
When I had trouble with a Groupon for the store, they helped me out ASAP and even refunded me the difference. Honestly went above and beyond.
10 out of 10 do recommend.
When I received my Christmas ornaments, I was not happy with the finished products ~ even though I was the one that created it online. I called Customer Service. Annie corrected my work, sent me a preview to approve and I will receive them before Christmas. I'm a happy customer and will use this company again.
This is my second time ordering with the site. The first time i got my order quicker than the date expected so I was happy about that. This time i made a mistake with the address. I contacted them on the web site through "live chat" and "Frank" fixed my problem in less than 3 minutes. Trusted, quick and items are perfect!
I just recently made a purchase with collage.com for two Sherpa Plush photo blankets. Not only was it easy to operate the customization matrix, it was a joyful experience to freely save my projects for future purchases. Not only that! I made a mistake on my order and selected an incorrect size for a very special blanket that I purchased, for my sick mother, whom owns a ranch. When I contacted collage.com by phone, they were naturally friendly, immediately helpful and went above and beyond in a prompt fashion. I not only recommend this company, I encourage businesses to provide quality experiences exactly like this one. The product is excellent, the blankets are stunning. I most definitely will purchase more Sherpa Plush 60x80's! Thanks again, collage.com. Thanks alot!
I ordered a photo blanket online about two weeks ago and I received it today. I am more than happy with my blanket! It turned out so beautifully! The site was super easy to use, so many different options for templates & backgrounds. I will definitely be using this company again! I highly recommend!
I have used this company twice. First, was about 2 years ago for my mom's 80th. I presented her with a collage blanket of her kids, grandkids and her great grandkids. She has it on display and all her friends are jelly over it! I ordered one recently for my sister with pictures of her life on it to help lift her spirits. The blanket was shipped quickly and I was anxious to receive it and some IDIOTS vandalized my community mail area and robbed the parcel boxes. Collage.com was so sweet when I reached them they immediately reshipped and are sending me a new one at no charge to me. THAT was completely unexpected and it has turned my day around!
I ordered a blanket for my mom on November 22,2017 and it arrived on November 28,2017 (2 days earlier than estimated)! The blanket is just incredible! The pictures look amazing and the yellow fleece it is printed on is my mother's favorite color - just the most perfect shade of yellow! I think the only bad thing about this whole process is now having to keep this awesome gift a secret until Christmas morning! I cannot wait to gift my mom with this totally one of a kind blanket. I actually ordered a second voucher to use for my own blanket and I'll probably get one for my sister as well, because I loved it so much!
I'm technologically challenged and reached out to their support staff via email. Alaina D got back to me promptly and enabled me to complete my project that day! She was very willing to help and I truly needed it. I would recommend Collage.com to anyone looking for a unique, personalized gift!
I just received the photo blanket and all I can say is WOW! I am blown away. It is stunning. The clarity and color quality of the photos is amazing. Thank you so very much, I love it.
What a fantastic time I had with your customer representatives I called in twice on problems I was having and both of your representatives were amazing. My problems were solved and these girls deserve to be acknowledged for their great customer service. When I receive my item and review the guality and if it is as good as your service I would not hesitate in using you again and recommending you to my friend Said!
I have ordered twice from Collage.com. I was so impressed by my first photo collage blanket that I decided to use them a second time.
This time I ordered 16 blankets for my son's youth football banquet. When the shipment arrived, I honestly was a little disappointed. The quality of the images just wasn't up to the standards of the first time I used this website. I contacted the site and immediately received an email from Turquoise who apologized that I was not 100% satisfied. She said she would have the blankets redone and ship them out within the week. No questions asked. All she needed to know was that I was not satisfied. She even told me that I could keep the original order (I will donate them to our local shelter).
I just received the re-order in the mail and they are perfect! I am impressed with the customer service I received and I will definitely use Collage.com in the future. Thank you!
I am SO thrilled with the custom shower curtain I ordered for my daughter-in-law for Christmas! I created it with pictures of my beautiful granddaughter and all the pictures came out clear as could be! The design was perfect and the quality of the shower curtain is fantastic! I will use this company many times in the future! THANK YOU for providing such good quality products! A VERY happy customer! Sherry G.
I was a little skeptical when it came to what the quality would be when putting photos on a blanket. WOW ~ I received my order yesterday, and it was excellent (Ordered on 11/10)! I feel like some of the photos on the blanket were of better quality than what I gave... I ordered 2 blankets (1 for my in-laws, and 1 for my mom) and they are exactly what I had hoped they would be! Both blankets were the 50x60 Plush Fleece (which is super soft) ~ and I had writing done on the bottom of both, along with pictures on the front & back of each blanket. I couldn't be more impressed. I am so excited to give such unique & thoughtful gifts for Christmas... can't wait to see the looks on their faces :) Thank you, I will definitely be ordering more items from you in the future!
Answer: Hi Tina, this is Shell with Collage.com. When making your photo book, you can add titles to the pages. Just zoom into the page, and then click add title. You can position the title at the top, middle, or bottom of the page. For further assistance please contact our live customer satisfaction team, and we will be happy to help you through it! You may reach us at 888-797-1902, or support@collage.com. Have a wonderful evening!
Answer: Yes they guarantee everything there fantastic just shoot them an email and they will ship you out a whole new one free of charge or refund you full price immediately with fast shipping
Answer: The photo quality is magnificent absolutely gorgeous I even had an older picture that wasn't really the best quality on my phone and they made it look better than I could have imagined some of my pictures have crazy glares from a yucky not good quality camera phone and I don't like the lighting on the picture but they made it look as best as they could
Answer: Absolutely gorgeous I can post a picture if you'd like they are better than I can imagine absolutely phenomenal beautiful words cannot say how happy I am with my pillow absolutely phenomenal like I said gorgeous there's no words to say how beautiful my pillow came out and it's a throw pillow so it's not big but the picture is so beautiful vibrant just absolutely gorgeous so clear and bright awesome quality
Answer: Hi Armanii, Please contact our customer support team at support@collage.com for further assistance and our team is happy to help! Have a wonderful day!
Hi Kris, this is Shell with Collage.com. I'm so glad we were able to help you with that! Thank you for giving us the chance. :) Happy holidays to you and a very happy new year!