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CollageReviews 1,258

3.7

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Collage Reviews Summary

The company has earned a generally positive reputation for its high-quality products, particularly in personalized items like blankets, collages, and photo books. Customers frequently commend the excellent customer service, noting responsiveness and helpfulness. However, several reviews highlight significant concerns regarding service delays, especially related to shipping issues and website accessibility, particularly during the company's transition phase. Additionally, some customers reported dissatisfaction with the quality of certain products upon delivery. Overall, while many customers express loyalty and satisfaction, recent operational changes have led to uncertainty and frustration among others.

This summary is generated by AI, based on text from customer reviews

service
232
value
228
shipping
225
returns
92
quality
212

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Virginia
1 review
0 helpful votes
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Best customer service
December 11, 2017

I used a picture that was too dark apparently this company is amazing when it came in (earlier than projected by the way) they instantly responded and helped me lighten the picture and are sending me a replacement! This is the best online experience Ive ever had

Date of experience: December 11, 2017
Shell M. Collage Rep
over a year old

Hi Kris, this is Shell with Collage.com. I'm so glad we were able to help you with that! Thank you for giving us the chance. :) Happy holidays to you and a very happy new year!

Washington
1 review
0 helpful votes
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Superb Service!
December 10, 2017

Alaina - Was fast, efficient and professional helping me resolve my issue. Which by the way I have NEVER had an issue with Collage before. This companies products and services ALWAYS EXCEED my expectations!

Date of experience: December 10, 2017
Shell M. Collage Rep
over a year old

Hi Kara, this is Shell with Collage.com. Thank you so much for your kind words! I will be sure to pass along this awesome review to our team with a special shout-out to Alaina! :) Have a very happy holiday!

Pennsylvania
1 review
0 helpful votes
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I have custom made things before through other sites, but this site is the best that I have encountered! Even with coupons it was cheaper to order from this site and better quality! My first order came and it is even more perfect than I had imagined it to turn out! Love love love! I have ordered another product and am waiting on it to come in the mail. Very excited to see how it has turned out as well! Shipping was fast and early with the first order Im hoping it is the same with my second order. Will be ordering more in the very near future! 5 stars for Collage.com!

Date of experience: December 9, 2017
Shell M. Collage Rep
over a year old

Hi Julie, this is Shell with Collage.com. Your kind words mean the world, and have absolutely made my day! I can't wait to show my team your awesome review! Thank you and have a very happy new year!

North Carolina
1 review
0 helpful votes
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Perfect
December 9, 2017

I was nervous when I ordered it at first but when I received my order I was so happy, the photos were great, the texture of the blanket was great. I actually purchased it for my daughter who is away at College because she gets home sick and misses her family so I thought that this would be a great idea and it was. So thank you and I will be getting another one.

Date of experience: December 9, 2017
Shell M. Collage Rep
over a year old

Hi Tammy, this is Shell with Collage.com. Aww what a sweet idea for a college student! :) Thank you for giving us a shot, and I'm so very glad it turned out well! If there is anything at all we can do for you in the future just holler and we're happy to help! Happy new year to you!

California
1 review
0 helpful votes
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Perfect Blankets!
December 8, 2017

I have ordered many photos blankets, and the ones from Collage.com are by far the very best! Bright, Sharp, Fast shipping, Great CS! I can't believe a word of the negative comments because collage.com has been fabulous for me time after time! This last order was for my 93 yr old Auntie. Even 90 yr old scanned photos came out fantastic! If you look at the baby in the wagon, it's my 88 yr old Mom pulled by my Auntie,

Date of experience: December 8, 2017
Shell M. Collage Rep
over a year old

Hi Keri, this is Shell with Collage.com. I'm so very glad you love our products! :) Wow, that is so awesome, to put so much history on your project! Thank you so much for sharing this with us. I hope you all have a wonderful holiday and a very happy new year!

Ohio
1 review
0 helpful votes
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Amazing blankets
December 7, 2017

I ordered a Sherpa blanket as a Christmas gift for my parents. It was so easy to create online, and I had an amazing code that brought my total (with shipping) to only $60! A few days after my order I received the confirmation that my order was shipped! Crazy fast! I also received an email with instructions on how to wash the blanket, and my order came about a week to a week and a half later. The blanket is so soft, and the pictures are beautiful! I know that my parents will love their blanket, and I cant wait to give it to them! I loved it so much that I made one for my husband for Christmas with the same $60 deal! I received it in the mail just as fast as the first blanket, and seeing how beautiful it looked brought tears to my eyes! I know that these blankets will be thoroughly loved on Christmas Day!

Date of experience: December 7, 2017
Shell M. Collage Rep
over a year old

Hi Julie, this is Shell with Collage.com. This made my day! Thank you so much for taking the time to share your kind and positive words! :) If there is anything we can do for you in the future just let us know. Have a wonderful day and Merry Christmas to you all!

Oregon
3 reviews
0 helpful votes
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I love Collage.com!
December 6, 2017

Their customer service and products are beyond fabulous! I have placed at least 10 orders with them over the last 3 years. I've always loved the final products!

Date of experience: December 6, 2017
Shell M. Collage Rep
over a year old

Hi Julia, this is Shell with Collage.com. Thank you so much for being such a kind and loyal customer! We appreciate you and your positive words so much! :) Have a very happy holiday and a great new year!

Ohio
2 reviews
0 helpful votes
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Was looking for the perfect gift to give the hubby for our anniversary this year. Made the most ideal blanket of a collage of our photos
When I had trouble with a Groupon for the store, they helped me out ASAP and even refunded me the difference. Honestly went above and beyond.
10 out of 10 do recommend.

Date of experience: December 5, 2017
Pennsylvania
2 reviews
1 helpful vote
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Great Customer Service
December 4, 2017

When I received my Christmas ornaments, I was not happy with the finished products ~ even though I was the one that created it online. I called Customer Service. Annie corrected my work, sent me a preview to approve and I will receive them before Christmas. I'm a happy customer and will use this company again.

Date of experience: December 4, 2017
Washington
1 review
0 helpful votes
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Great
December 2, 2017

This is my second time ordering with the site. The first time i got my order quicker than the date expected so I was happy about that. This time i made a mistake with the address. I contacted them on the web site through "live chat" and "Frank" fixed my problem in less than 3 minutes. Trusted, quick and items are perfect!

Date of experience: December 2, 2017
Georgia
1 review
0 helpful votes
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I just recently made a purchase with collage.com for two Sherpa Plush photo blankets. Not only was it easy to operate the customization matrix, it was a joyful experience to freely save my projects for future purchases. Not only that! I made a mistake on my order and selected an incorrect size for a very special blanket that I purchased, for my sick mother, whom owns a ranch. When I contacted collage.com by phone, they were naturally friendly, immediately helpful and went above and beyond in a prompt fashion. I not only recommend this company, I encourage businesses to provide quality experiences exactly like this one. The product is excellent, the blankets are stunning. I most definitely will purchase more Sherpa Plush 60x80's! Thanks again, collage.com. Thanks alot!

Date of experience: November 30, 2017
Canada
1 review
0 helpful votes
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Photo Blanket
November 29, 2017

I ordered a photo blanket online about two weeks ago and I received it today. I am more than happy with my blanket! It turned out so beautifully! The site was super easy to use, so many different options for templates & backgrounds. I will definitely be using this company again! I highly recommend!

Date of experience: November 29, 2017
California
1 review
0 helpful votes
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I have used this company twice. First, was about 2 years ago for my mom's 80th. I presented her with a collage blanket of her kids, grandkids and her great grandkids. She has it on display and all her friends are jelly over it! I ordered one recently for my sister with pictures of her life on it to help lift her spirits. The blanket was shipped quickly and I was anxious to receive it and some IDIOTS vandalized my community mail area and robbed the parcel boxes. Collage.com was so sweet when I reached them they immediately reshipped and are sending me a new one at no charge to me. THAT was completely unexpected and it has turned my day around!

Date of experience: November 29, 2017
New Jersey
1 review
0 helpful votes
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AMAZING!
November 29, 2017

I ordered a blanket for my mom on November 22,2017 and it arrived on November 28,2017 (2 days earlier than estimated)! The blanket is just incredible! The pictures look amazing and the yellow fleece it is printed on is my mother's favorite color - just the most perfect shade of yellow! I think the only bad thing about this whole process is now having to keep this awesome gift a secret until Christmas morning! I cannot wait to gift my mom with this totally one of a kind blanket. I actually ordered a second voucher to use for my own blanket and I'll probably get one for my sister as well, because I loved it so much!

Date of experience: November 29, 2017
Connecticut
1 review
0 helpful votes
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I'm technologically challenged and reached out to their support staff via email. Alaina D got back to me promptly and enabled me to complete my project that day! She was very willing to help and I truly needed it. I would recommend Collage.com to anyone looking for a unique, personalized gift!

Date of experience: November 28, 2017
Missouri
1 review
0 helpful votes
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I love it!
November 24, 2017

I just received the photo blanket and all I can say is WOW! I am blown away. It is stunning. The clarity and color quality of the photos is amazing. Thank you so very much, I love it.

Date of experience: November 24, 2017
New York
1 review
0 helpful votes
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Amazing
November 23, 2017

What a fantastic time I had with your customer representatives I called in twice on problems I was having and both of your representatives were amazing. My problems were solved and these girls deserve to be acknowledged for their great customer service. When I receive my item and review the guality and if it is as good as your service I would not hesitate in using you again and recommending you to my friend Said!

Date of experience: November 23, 2017
Colorado
1 review
0 helpful votes
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I have ordered twice from Collage.com. I was so impressed by my first photo collage blanket that I decided to use them a second time.

This time I ordered 16 blankets for my son's youth football banquet. When the shipment arrived, I honestly was a little disappointed. The quality of the images just wasn't up to the standards of the first time I used this website. I contacted the site and immediately received an email from Turquoise who apologized that I was not 100% satisfied. She said she would have the blankets redone and ship them out within the week. No questions asked. All she needed to know was that I was not satisfied. She even told me that I could keep the original order (I will donate them to our local shelter).

I just received the re-order in the mail and they are perfect! I am impressed with the customer service I received and I will definitely use Collage.com in the future. Thank you!

Date of experience: November 21, 2017
New York
1 review
0 helpful votes
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I am SO thrilled with the custom shower curtain I ordered for my daughter-in-law for Christmas! I created it with pictures of my beautiful granddaughter and all the pictures came out clear as could be! The design was perfect and the quality of the shower curtain is fantastic! I will use this company many times in the future! THANK YOU for providing such good quality products! A VERY happy customer! Sherry G.

Date of experience: November 21, 2017
Texas
1 review
0 helpful votes
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I was a little skeptical when it came to what the quality would be when putting photos on a blanket. WOW ~ I received my order yesterday, and it was excellent (Ordered on 11/10)! I feel like some of the photos on the blanket were of better quality than what I gave... I ordered 2 blankets (1 for my in-laws, and 1 for my mom) and they are exactly what I had hoped they would be! Both blankets were the 50x60 Plush Fleece (which is super soft) ~ and I had writing done on the bottom of both, along with pictures on the front & back of each blanket. I couldn't be more impressed. I am so excited to give such unique & thoughtful gifts for Christmas... can't wait to see the looks on their faces :) Thank you, I will definitely be ordering more items from you in the future!

Date of experience: November 18, 2017