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The company has earned a generally positive reputation for its high-quality products, particularly in personalized items like blankets, collages, and photo books. Customers frequently commend the excellent customer service, noting responsiveness and helpfulness. However, several reviews highlight significant concerns regarding service delays, especially related to shipping issues and website accessibility, particularly during the company's transition phase. Additionally, some customers reported dissatisfaction with the quality of certain products upon delivery. Overall, while many customers express loyalty and satisfaction, recent operational changes have led to uncertainty and frustration among others.
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Customer service, specifically Leah Lewis, was wonderful at providing exceptional insight and was extremely helpful in assisting me complete my purchase.
I customize a blanket once a year for Christmas for 3 years now and they have always been super reliable. If they made a mistake or something, they'll fix it without no charge! I did my blanket last minute this week and I saw it wasn't going to get here for Christmas, but after Christmas so I was expecting it for the 30th by the end of this month but then today, Friday 22 before Christmas I got a package from the blanket I customize today! So they're reliable and the shipping is super fast (:
Hi Nayeli, this is Shell with Collage.com. I'm so glad it got there before Christmas! :) Thank you so much for your business, and for your kind words! We hope you have a very happy new year!
Just got notified last night that my photo blankets ordered 2 weeks ago would not be delivered by Christmas as promised. I ordered 3 of them customized for each grandmother! Thanks for enough notice so that I could order from a more reputable company... not! Hope they are happy with ruining my Christmas joy!
Hi Kelli, I'm so very sorry your blankets won't be there in time. It is a very rare occurrence and we had an issue with our printers completing a few orders in time. I'm so sorry about that. I see we were able to process a full refund back to you. Please let me know if you'd ever like to give us another shot and I'd love to assist you. Have a wonderful day.
I ordered 2 sherpa 50x60 blankets for my teens with 9 pictures of our dog on it. The website was extremely user-friendly! Very easy to use. After reading other reviews I was worried about getting them in time for Christmas so I paid extra for expedited shipping, although I probably didn't have to. I placed the order on 11/29/17 and it was expected to arrive 12/8. I received an email on 12/8 saying that my order had shipped, but I already knew that because I received the order on 12/5! Very happy with the speedy service. The blankets look fantastic! Pictures are very clear and the color I chose for the background it exactly how I thought it would look. The quality of the blanket isn't the top of the line best, but I wasn't looking for the highest quality. The sherpa blanket is thin, but it feels heavy and will be fine as a throw to cuddle up on the couch. Overall, I am very happy with my experience and the product.
Hi Debbie, this is Shell with Collage.com. I'm so glad we got them to you quickly and that you enjoyed your experience! :) Thank you so much for your kind words. If there is anything at all I can help with in the future just let me know and I'm happy to assist you. We hope you have a very happy new year!
I order my mom a personalized puzzle for Christmas. Fed Ex dropped it off soaking wet, I had it delivered to my work so it wouldn't sit outside and get ruined. The driver said "oh I thought it was parts" I quickly got in touch with customer service for both companies. Collage.com quickly printed a new one and Fed ex shipped it overnight. I'm super excited to give this to my mom for Christmas. Great customer service Collage.com, I would def recommend you and order again. My only suggestion is to place the puzzle pieces in some type of bag before you put it in the gift box. This might help if the box gets wet, but would keep the puzzle itself dry.
Hi Liz, Oh no! I'm so sorry the puzzle was delivered like that! Thank you so much for contacting us so that we could get it fixed up for you. :) And thanks a bunch for the suggestion, I'll pass that along. If there is anything we can help you with just let us know! Have a wonderful day!
I cant begin to say in words how grateful I am that your company did such an amazing amazing job on my mothers blanket! I put this blanket together online and honestly never imagined it would turn out as beautiful as it did! The colors the brightness and how clear the pictures are! Thank you for doing what you do with love!
Hi Carmen, this is Shell with Collage.com. Reading this just made my day! Thank you so much for your kind words and for letting us create such an important project for you! :) Have a very happy new year!
I recently ordered a custom phone case for an iphone 5se for my boyfriend for our one year anniversary through collage.com. I liked how they were the only website I could find that I could add in as many photos I wanted and shape them how I liked. When the case came in the mail I realized I had made a mistake and the photos did not stretch to the sides of the case too. I emailed collage customer service and they emailed me back promptly, and were very willing to help solve my problem. They showed me what the new template would look like when it was corrected and offered to send it to me again, free of charge. Not only did I receive the new phone case, but they rushed it to my address so I got it even faster. The new case is perfect and just what they promised. They were so willing to make sure I was completely satisfied with my product. You rarely find companies with such good customer service anymore. I would recommend Collage.com to everyone I know. They're not just another company, they care about making sure you order is perfect!
Hi Torri, this is Shell with Collage.com. I'm so very glad we were able to help you with that! Your kind words mean so much. :) I will be sure to pass along your positive review to Annie who helped you with this. If there is ever anything at all we can do for you in the future please don't hesitate to ask. Happy holidays to you!
I messed up on my design and originally thought they had messed up. They responded quickly to my complaint and even when I realized I was wrong still worked with me. 100% will use the again. Great customer service!
Hi Dane, this is Shell with Collage.com. I'm so glad we were able to resolve that for you! :) Thank you for giving us the chance. Have a wonderful holiday!
My order was delivered to the wrong address thanks to the recipient for calling into collage.com. When I contacted collage.com they said they didn't know where my pictures were. I was upset bc not only are my personal pictures in a stranger's hands, they didn't make any arrangements to go back & pick up my pictures. When I asked them how this mistake was made, they stated they don't know but I can ask the carrier. Um, isn't that their job? Aren't they supposed to see to it that their customer's privacy isn't invaded and follow through with how to NOT allow this to happen again? A wk later my pictures were still at Printing. CSR ended chat without asking if I had any further questions. I tried to tell her to wait while I finish typing my question but ended anyway. She promised to get back to me about printing status but never did. Finally received pictures days before Christmas, now my cards will be late. I felt like they didn't care about my privacy or concern. Thankfully I received a refund.
Hi Mrs Y, this is Shell with Collage.com. I'm very sorry, unfortunately we cannot control what the carrier does with a package once they receive it. I would of course love it if we could deliver it to you directly but unfortunately we don't have that capability just yet. I'm glad you were happy with the refund and the reorder we processed. Additionally it looks like the free reorder we processed did indeed arrive about 10 days before Christmas. I'm very sorry about the issues with the order. We will take your feedback and apply it to our processes the best we can. :) Happy holidays!
I have used Collage.com in the past for beautiful gifts for my mom and sister so I decided to purchase something for my mother for Christmas. I received the gift and realized there was a typo on the cover! I called them to see what I could do. I was given a code for a new book, free overnight shipping and was told I could keep the book with the typo (when I inquired about how do I send it back)! All of this happened on Thursday and I received my new book on MONDAY! Their customer service rep was amazing and very helpful and their products are top notch (I've ordered blankets, canvases and books). I'd definitely recommend them for beautiful, meaningful gifts!
Hi Maggie, this is Shell with Collage.com. Thank you so much for your kind words! I will pass them along to Annie, who helped you with this issue. We appreciate so very much your positive feedback, and kindness! :) Happy holidays!
My friend and her family recently suffered a loss. I wanted to give her something that would cover her in love and emotions. I did some research and I came across you guys website during my search. It was easy as ever to upload my designs and pictures. The finish product was astounding. There were a few hiccups down the road with the delivery, but customer service took care of it with no problems. Thank you, you have truly made someone's year.
Hi Briana, this is Shell with Collage.com. I'm so sorry about the hiccups with delivery. Thank you so very much for giving us the opportunity to help you with that! :) If there is anything at all we can do for you in the future we're happy to help! I hope you have a very happy holiday!
This is my 3rd time ordering from Collage.com and each time I have been super happy with the quality and their customer service! A big shout out and thank you to Mike for helping me perfect my last order, which was a large photo blanket for my father as a Christmas gift! As with all the other collage.com gifts that I have ordered, this will be just as special and memorable as the others given. Thank you to collage.com and Mike for helping make special moments and memories so easy to give and never to forget! Forever a collage.com customer and fan! :)
Hi Libby, this is Shell with Collage.com. Your sweet review just made my day! I will definitely be passing this along to our team with a special shout-out to Mike! If there is anything at all we can do for you in the future, just let us know and we'll be happy to help! Have a happy holiday!
I was unsure of how these products would actually turn out and when I received them I was impressed! This was so easy to do and saved me so much time. I made a photo book for our family in 1 hour using mobile pics, Facebook pics, emailed pictures and More. The quality was amazing. We have not ever had a photo book for our family and our kids want one. This service helped me create unique gifts that you can not buy at a store. I am in love!
Hi Leisa, Wow! WE think YOU are freaking awesome, too!:)
Thank you so much for your kind words! We're so so glad you like your book!
Have a wonderful day and happy holidays to you!
I love the blanket. Pictures came out great and the quality of the blanket was more than I expected. Even the seams were finished which based on the price, I didn't expect. If you are on the line-Do it.
Hi Nancy, this is Shell with Collage.com. I'm so glad you love the blanket! :) What a wonderful thing to read!
Thank you for your kind words, and have a happy holiday!
Easy to use interface. Brilliant service. Received super quick even though it was estimated beginning of Jan, I live in the UK, this was delivered within 10 days. The actual product is really good quality. Thank you.
Hi Wendy, this is Shell with Collage.com. I'm so very happy you received the product early and that you love it! :) Thank you for your kind words! Have a wonderful day!
I ordered eighteen photo pillowcases for Christmas, and they are fabulous! I am so excited for everyone to see them! The pillowcases are silky smooth, the photographs are great, and the customer service and shipping were terrific!
Thank you, Collage!
Hi Christine, this is Shell with Collage.com. Reading this brought me so much joy! Thank you so much for taking the time to share your positive experience. I hope everyone loves their Christmas pillowcases! :) Merry Christmas to you and yours!
Thank you collage.com I got a great deal on the blanket and they deliver it fast. I got this for a Christmas gift for my brother wife and I know she will love it. Yes, I will order again in the future... Once again Thank you Collage.com!
Hi Rose, this is Shell with Collage.com. I hope your brother's wife loves the blanket! Let us know what she thinks when Christmas rolls around! :) Thank you so much for your kind words and have a very happy new year!
I can not tell you how Happy I am with this company. I ordered a blanket for my Mom. It was easy to upload the photos, were able to make changes easy, customer service was pleasent and responsive. Product came out beautiful and was shipped on time.
I have already referred them to two of my friends. I am very happy with them and will alwasy use them and refer them.
Hi Andrea, this is Shell with Collage.com. I'm so so glad you are happy with us!:)
Thank you so much for your kind words and referrals! You're the best! Have a wonderful day!
I never thought my project would turn out so well, get shipped so fast and be so easy to make! I had reservations about doing something like this, thought the pictures would turn out all blurry, but my husband and i were blown away at how nice these came out... our moms will be thrilled to get their Christmas gift from us this year! PS-- we got the standard fleece and it is soft and comfy, and we got the size that covers a queen size bed... I honestly can't say enough positives about my experience and will be using collage.com for future projects!
Hi Heather, this is Shell with Collage.com. We're so honored to be your first review ever!:)
Thank you so very much for your kind words! If there is anything at all we can do for you in the future just holler and we're more than happy to help. Merry Christmas to you and a happy new year!
This team is so wonderful. They are always available, helpful and understanding. I made a mistake and they stopped everything to help me correct it. The blanket was very good quality and when I showed people at work they were all asking how they could get one. The pictures were clear too. Thank You all for this product!
Hi Deb, this is Shell with Collage.com. Thank you so much for your kind words! I hope you have a wonderful holiday and a happy new year! :)
Answer: Hi Tina, this is Shell with Collage.com. When making your photo book, you can add titles to the pages. Just zoom into the page, and then click add title. You can position the title at the top, middle, or bottom of the page. For further assistance please contact our live customer satisfaction team, and we will be happy to help you through it! You may reach us at 888-797-1902, or support@collage.com. Have a wonderful evening!
Answer: Yes they guarantee everything there fantastic just shoot them an email and they will ship you out a whole new one free of charge or refund you full price immediately with fast shipping
Answer: The photo quality is magnificent absolutely gorgeous I even had an older picture that wasn't really the best quality on my phone and they made it look better than I could have imagined some of my pictures have crazy glares from a yucky not good quality camera phone and I don't like the lighting on the picture but they made it look as best as they could
Answer: Absolutely gorgeous I can post a picture if you'd like they are better than I can imagine absolutely phenomenal beautiful words cannot say how happy I am with my pillow absolutely phenomenal like I said gorgeous there's no words to say how beautiful my pillow came out and it's a throw pillow so it's not big but the picture is so beautiful vibrant just absolutely gorgeous so clear and bright awesome quality
Answer: Hi Armanii, Please contact our customer support team at support@collage.com for further assistance and our team is happy to help! Have a wonderful day!
Hi William, this is Shell with Collage.com. I'm so glad you had a great experience! I will be sure to pass this along to our team with a special shout-out to Leah! :) Have a wonderful day and thank you!