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The company has earned a generally positive reputation for its high-quality products, particularly in personalized items like blankets, collages, and photo books. Customers frequently commend the excellent customer service, noting responsiveness and helpfulness. However, several reviews highlight significant concerns regarding service delays, especially related to shipping issues and website accessibility, particularly during the company's transition phase. Additionally, some customers reported dissatisfaction with the quality of certain products upon delivery. Overall, while many customers express loyalty and satisfaction, recent operational changes have led to uncertainty and frustration among others.
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Ordered custom tapestry with some questionable images I picked (quality wasnt 100%) and it came out perfectly! Will definitely be ordering from here again!
I've ordered 3 photo blankets from collage.com and have been so thrilled. The first two were in 2016 and were perfect.
Last week I ordered the sherpa blanket for a bridal shower and the text was cut off (partially my fault, partially a misprint) and the font was wrong too. I called and they placed a new order right away. Because processing takes 5 days, even with next-day shipping it still would have arrived too late. I expressed my concern and pleaded if there was any way to rush production so that I could have the product on time. IT ARRIVED TODAY! 2 days ahead of my event.
I couldn't be happier with not only the quality of the product but also the incredible customer service I received from Meghan in Michigan.
Thank you, thank you, thank you!
Hi Kristi, this is Shell with Collage.com. I'm so very sorry for the issue with the initial blanket! Thank you so kindly for giving us the chance to fix this issue for you and make it right! I'm so glad Meghan was able to help you! :) I'll be sure to share this with our team with a special shout-out to Meghan! If there is anything at all we can do for you in the future please don't hesitate to ask and we're here for you. Have a wonderful day!
I ordered a plush Sherpa 50x60 blanket for my nanas 70th birthday and she loved it! I wanted to get her a gift that she would love and was meaningful to her. I thought of making a collage blanket for her but didnt know who to go through. I did some searching and came across collage.com I chose them because of their great reviews. Not only did the photos come out clear and perfect but the blanket is super soft too! I also ordered last minute (I was trying to collect all the photos I wanted to use) and didnt get around to ordering it til Monday the 5th when her party was the 10th! I called collage.com and left a voicemail asking if there was anyway they could expedite the whole process for me so I could receive it in time for the party. They called me right back that day & said they would try their best. I got an email the very next day saying my order was shipped and I received it Thursday the 8th. My nana opened my gift last and was in total awe of the blanket! She cried and laughed while looking at all the photos which included our entire family! Including wedding photos of her and my grandpa who passed away last year. She absolutely loved it! Everyone at the party was very impressed! I would definitely order from collage.com again!
Hi Rosie, this is Shell with Collage.com. Aww, tears of joy are our specialty! :) haha Thank you so much for sharing this! I'm so very glad Nana loved the blanket! We love hearing things like this! I will be sure to share this with our team! If there is anything at all we can help you with in the future, just holler and we're here for you! Have a wonderful day!
I have ordered several products from Collage.com, and have been more than pleased with the quality of each of them What really stands out is their incredible customer service. A recent order was plagued by some errors... mine and theirs. They fixed it quickly and with a "smile". Fast, friendly, and got it right, without major fuss or muss. Wonderful customer experience. And now I can enjoy using their wonderful products. Many thanks.
Richard H.
Hi Richard, this is Shell with Collage.com. I'm so very sorry for the issue with the order! I thank you sincerely for the chance to fix that and make it right. :) If there is anything at all we can do for you in the future please don't hesitate to ask.
Have a wonderful day!
I have purchased several of these blankets and my friends and family absolutely ADORE them.
I am also extremely impressed w their customer service... they really do care about their customers satisfaction w their products.
Thank You!
Hi Jeanie, this is Shell with Collage.com. Thank you so very much for your kind words about our blankets and our service! :) I appreciate you taking the time to share your experience. I hope you have a wonderful day!
I purchased 3 of the personalized 30 x 40 fleece blankets through Groupon for gifts for my father, husband, and one of my nieces. They all loved them! It was so cool to be able to put a collage together of their fave pics and see their faces light up, when I gave them their blankets. My niece hung hers on her bedroom wall and my other niece was so envious that she asked me to get one for her too. So, I purchased another one, but the 50 x 60 size. I recommend purchasing anything larger than the 30 x 40 size, if you actually plan to use them as blankets.
Hi Marlene, this is Shell with Collage.com. I'm so very glad they love their blankets! Thank you so much for sharing your experience with us! We're so happy you enjoy our services. If there is anything we can help you with in the future just let us know and we are happy to assist you. Have a wonderful day!
Ive ordered over the last 2 years 7 different blankets for family & friends. Absolutely thrilled with the service and out come of each of them! The best part, everyone loved them! A great keep sake.
Hi Eleanore, this is Shell with Collage.com. I'm so very glad everyone loves their blankets! Thank you so very much for taking the time to share your experience! :) Have a wonderful day!
Beware if you order from this company. They will bombard you with offers and e-mails and junk ads. They will not take you off their list.
Hi Paul, I'm sorry that you don't like our ads, but that's okay. Please let me know your email address and you can easily be removed. :) You can also click the "unsubscribe" button in any promotional email you've received, to stop receiving further promotional emails. Have a great day!
Annie S. Was extremely helpful with me while correcting a selection error I made! She offered me multiple solutions until we came to one that satisfied me. I received my mistake order, and I can tell you that these are quality products! I highly recommended using them as a source for all customization needs!
Hi Melissa, this is Shell with Collage.com. Thank you so much for your kind words about our products and our customer care! I will be sure to pass this along to our team with special mention of Annie. Again thank you so much for sharing your experience. :) Have a wonderful day!
I am so incredibly impressed with the overall service this site and all the people working it have! First of all my custom case I created came to me in the mail incredibly fast, although unfortunately I hadnt realized I accidentally got an iPhone 6 case made instead of what I have which is an 7 but right when I recived it I got an email asking me how I like my case(which is incredibly thoughtful) so i emailed back telling them about my situation and they offered to send me and new iPhone 7 custom case for free! As a web shopper Ive never had this done for me and I appreciate the way they treat their customers! Definitely 5 stars! Such high quality cases! If you need custom anything this is the place to go!
Hi Ida, this is Shell with Collage.com. Thank you so much for giving us the chance to help you with that issue. I appreciate you also taking the time to share your experience with us! :) If there is anything at all we can do for you in the future please don't hesitate to ask. Have a wonderful day!
Ive tried numerous sites for making custom phone cases that last and none have done as well as Collage.com.
Fast, friendly, and helpful if you even THINK you have an issue, they will clarify it for you.
Hi Greg, this is Shell with Collage.com. Thank you so much for your kind words! I'm so glad you enjoy the phone cases and our service! If there is anything we can do for you in the future please just let us know. Have a wonderful day! :)
I ordered a custom picture collage puzzle for my girlfriends birthday and i am blown away with the quality of this company. The puzzle shipped in 2 days and was here faster then anything ive ever ordered online and when i gave it to her she said it was the most thoughtful gift shed ever received, and when we assembled it together it was amazing, high quality and just looked like a dream come true. Will be doing all my custom stuff with this website and will definetely be doing more business! Highly reccomend!
Hi Andrew, this is Shell with Collage.com. I'm so very glad she loved the puzzle! Thank you so much for sharing your experience. I hope you have an absolutely wonderful day!
I ordered the Printed Woven 60x80 blanket and put 78 pictures on it. It came out amazing! Ill def be purchasing other items from college.com
Hi Steven, this is Shell with Collage.com. I'm so very glad you love your woven blanket! :) If there's anything we can help you with in the future just let us know. Have a wonderful day!
Wow. I have ordered a few products and was thrilled. The site is easy to use, lots of great options for layout and formatting-gives you options to start with but it's so easy to personalize. Quality is excellent.
I recently ordered a 24x30 canvas but didn't like how the lighting when it printed. They were fabtastic-within 24 of contacting them they let me make a new one, processed it, and prepared to ship! Ordered other canvases and cards from them and have been very satisfied. I will only shop photo products with them.
Hi Kayla, this is Shell with Collage.com. I'm so very glad you love the site! I'm terribly sorry that the canvas didn't turn out how you'd hoped, but I so greatly appreciate you giving us the chance to make it right. :) Thank you for sharing your experience! Have a wonderful day!
I ordered a fleece blanket with sheep's back for my father for Christmas 2017, with pictures of my mother that passed away Dec 2016. The whole family presented it to him on Christmas day. Needless to say he was speechless, lots of tears from all. The blanket was above and beyond our expectations. So vivid and bright, not to mention how soft and cozy it was. I will be ordering a copy this evening for my grandmother as well as one for myself. Thank you from the bottom of our hearts and God Bless you for everything you do. I will recommend to many!
#AmazingJob
Hi Angie, this is Shell with Collage.com. I'm so very sorry for your loss. Thank you so very much for trusting us with such a special project. I'm so very glad you loved the blanket! If there is anything at all we can do for you in the future please don't hesitate to ask and we are here for you! :) Have a wonderful day!
I used a Groupon recently to order a 12" x 36" canvas print of one of my personal photos. When I had questions about the Groupon and a product, their online chat was fast and knowledgeable, quickly and accurately answering my questions. The website is easy to use and once I placed my order notifications were prompt and shipping followed shortly thereafter. The product I received was slightly damaged by UPS en route but otherwise I was in love with my canvas. The print quality was excellent and the appearance true to expectations. A really great product! When they sent a follow up email two days after I received my product I praised the product and noted the disappointment about the damage in shipping and they immediately placed a second order for me and let me know they were sorry to hear about the damage. This company has great service and great products, I will definitely use them again!
Hi Monique, this is Shell with Collage.com. I'm so very glad your canvas arrived with great print quality! I'm terribly sorry it was damaged in shipping. Thank you so much for giving us the chance to make that right for you! :) If there is anything at all we can help you with from here please don't hesitate to ask. We are here for you! Have a wonderful day!
The blanket honestly came out WAY better than expected. And the shipping was INSANELY fast if you choose 1 day shipping! But yeah the picture came out a little darker than expected but others than that everything else is perfect! Worth the money!
Hi Raul, this is Shell with Collage.com. I'm so very glad the blanket came out better than expected! If there is anything we can help you with in the future please don't hesitate to ask. We are always here to help. :) Have a wonderful day!
I ordered a custom birthday card last minute and realized it wasn't going to get here on time. I emailed customer service and asked to expedite. They put a rush request and couldn't guarantee it will make it. But it arrived a day earlier and it looked AMAZING! Very good quality of pictures and executed exactly the way it looked on my computer screen. Happy with my experience
Hi Valerie, this is Shell with Collage.com. I'm so very glad it arrived in time! :) Thank you so much for taking the time to share your experience. Have a wonderful day!
I made and ordered 3 blankets and each one is fabulous. The pictures are super clear, the material is comfy, and everyone loves them. Their website is easy to use, but when I called in with some questions, and they were super helpful and nice. I have recommended them to others and will use them again, for sure!
Hi Carolyn, this is Shell with Collage.com. I'm so very glad that everyone loves their blankets! :) Have a wonderful day!
We recently went on a trip to Kenya and Tanzania and had some amazing pictures we wanted printed for our house. I decided on metal prints and tried my usual photo creator site, but didn't like how they were turning out. I found collage.com and decided to give it a shot. Their creator was very easy to use, so the whole process through ordering and shipping was easy and quick. When the 5 mental prints arrived, they looked great, but one had a small chip in the corner. Customer service had reached out to me to follow up on the prints before I could reach out, so I told them about the issue and Mike responded so quickly and offered to send a new one right away. I also asked if it could be lightened a little took since it came out slightly darker and he did, no questions asked! Just a great overall experience. Will be back for future photo print item needs!
Hi Holly, this is Shell with Collage.com. I'm so sorry for the issue with the metal print! Thank you for giving us the chance to fix it for you! I'm so glad you had a great experience with Mike. I will be sure to pass along your comments to our team with a special shout-out to Mike. :) Have a wonderful day!
Answer: Hi Tina, this is Shell with Collage.com. When making your photo book, you can add titles to the pages. Just zoom into the page, and then click add title. You can position the title at the top, middle, or bottom of the page. For further assistance please contact our live customer satisfaction team, and we will be happy to help you through it! You may reach us at 888-797-1902, or support@collage.com. Have a wonderful evening!
Answer: Yes they guarantee everything there fantastic just shoot them an email and they will ship you out a whole new one free of charge or refund you full price immediately with fast shipping
Answer: The photo quality is magnificent absolutely gorgeous I even had an older picture that wasn't really the best quality on my phone and they made it look better than I could have imagined some of my pictures have crazy glares from a yucky not good quality camera phone and I don't like the lighting on the picture but they made it look as best as they could
Answer: Absolutely gorgeous I can post a picture if you'd like they are better than I can imagine absolutely phenomenal beautiful words cannot say how happy I am with my pillow absolutely phenomenal like I said gorgeous there's no words to say how beautiful my pillow came out and it's a throw pillow so it's not big but the picture is so beautiful vibrant just absolutely gorgeous so clear and bright awesome quality
Answer: Hi Armanii, Please contact our customer support team at support@collage.com for further assistance and our team is happy to help! Have a wonderful day!
Hi Shayna, this is Shell with Collage.com. I'm so very glad that your tapestry turned out perfectly! Thank you very much for taking the time to share your experience here! :) You have a wonderful day!