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Collage Reviews Summary
The company has earned a generally positive reputation for its high-quality products, particularly in personalized items like blankets, collages, and photo books. Customers frequently commend the excellent customer service, noting responsiveness and helpfulness. However, several reviews highlight significant concerns regarding service delays, especially related to shipping issues and website accessibility, particularly during the company's transition phase. Additionally, some customers reported dissatisfaction with the quality of certain products upon delivery. Overall, while many customers express loyalty and satisfaction, recent operational changes have led to uncertainty and frustration among others.
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I had a picture blanket shipped to my home last week that I never received. I emailed Collage.com to let them know and they not only responded within the hour they shipped a new one out immediately. The customer service Alaina D provided to me was prompt and excellent. Thank you Collage.
My daughter ordered blankets for the seniors on her volleyball team. She reviewed the product like a teen does and didn't notice an incorrect number and misspelling of volleyball. Collage.com is replacing the product free of charge and responded to me within 24 hours. I definitely recommend this company!
Hi Erin, this is Shell with Collage.com. "She reviewed the product like a teen does" absolutely cracked me up! Haha! I'm so glad you reached out to us so we could help you with this! If there is anything at all we can do for you in the future, just holler and we are here to help! I hope you have a very happy holiday!
I ordered a coffee mug with a picture of my family. The coffee mug had the words: LOVE, FAMILY and JOY. I have attached a picture of it. The lighting isn't the best but I truly loved the results of the coffee mug. Once again, collage.com didn't disappoint! I have ordered other products, such as photo blankets, photo book and tote bags and I was very pleased with everything!
Hi Cheryl, this is Shell with Collage.com. Thank you so much for your kind words and your loyalty! It's customers like you who make me absolutely love my job! :) If there is anything I can help you with in the future please don't hesitate to ask. I hope you have a very happy holiday!
Collage is fantastic. I so appreciated their support and creativity. I tried to do it all on my own but shouldn't have because they were so helpful and just plain nice. I will return again and again because of the quality and the personal touch of all their products!
Hi Patti, this is Shell with Collage.com. I'm so very glad we were able to help you with your project! You're so sweet for taking the time to write these kind words about us. :) We're here for you if you ever need anything in the future. Have a lovely holiday!
Was was so happy my custom blanket came a week early. If your looking for a great gift for someone order them a custom blanket, im so satisfied with mine thank you so much.
Hi Jayda, this is Shell with Collage.com. Thank you so very much for taking the time to write this. I'm so glad you are satisfied with the blanket! I hope you have a wonderful day. :)
Had a rush project for an important family event. Didn't look possible, but Mike helped us find a solution and we couldn't be more pleased. It's wonderful to know that people still want to help - even in a digital time! We'll be back!
Hi Steven, this is Shell with Collage.com. I'm so very glad Mike was able to get that resolved for you! :) We just love him here, and I'll be sure to pass your comments along to the team with a special shout-out to Mike! If there is anything we can do for you please let us know. I hope you have a wonderful day!
I just received my beautiful Sherpa Plus photo 50x60 blanket in memory of my dog who passed away last week. I just wanted to say thank you, it's so soft and the 4 photos so clear. I ordered it 1 week ago today and it already came! I brought her ashes home today so the timing was perfect. Thank you again, I will treasure it forever
Hi Michele, this is Shell with Collage.com. I'm so very sorry for your loss! I appreciate so greatly that you trusted us with such an important tribute to her. Thank you for that! If there is anything I can do for you in the future please let me know. I hope you have a very happy holiday!
I made an order a week before a friend's birthday for a fun gift. It was past his birthday when I contacted the company that the order hadn't arrived. I called and spoke to a nice guy who helped me re-order (the original pillowcase king-size was no longer available, so I went with standard-size and he credited my account.) It arrived a week later. One month after the birthday. Disappointed that it didn't work out in a timely fashion, but the piece came out really nice. Very vivid colors and soft cotton -- decent quality. Not sure I would use them again. Going to have to think about it.
Hi Lauren, this is Shell with Collage.com. I'm so sorry for the issues with the order! I am so very grateful that you gave us the chance to get a new one to you when you didn't receive the first shipment. :) If there is anything we can do for you from here please don't hesitate to ask. Have a wonderful day!
I've used this site to make a phone case, which ended up being a great quality one that wraps around the entire phone and has a beveled edge to keep the screen from touching whatever surface it's placed on. Recently used the site to make a calendar for next year and can't wait to see how that turned out. Customer service was great! Prices are very reasonable.
Hi Barbara!
This is Leah with Collage.com! I am so happy you love your phone case and our customer service! I'm sure you will love your calendar too! Thank you for sharing your experience and have a wonderful weekend!
I ordered several canvas prints of varying sizes and a pair of metallic prints and couldn't be happier. The canvas came out better than expected - I'd ordered some canvas prints off eBay and the quality was shiny garbage. These are clear and beautiful. The online interface is easy to use and intuitive. I'm very, very satisfied!
Hi Richard!
This is Leah at Collage.com. I'm so happy to hear you found the website easy to use and that you love your canvas and metal prints! Thank you for sharing your experience and for using Collage.com! Please let us know if there is anything we can help you with in the future and have an awesome day!
Best,
Leah
I ordered a magic mug with a picture of my fiance's dog on it. It's hard to get pictures right on a mug but they made it happen. The mug was much cheaper than other sites I looked at and I was impressed with the outcome.
Hi Shawn!
This is Leah with Collage.com. I'm so happy to hear you love your mug! Thank you for sharing your experience and please let us know if there is anything we can help you with in the future! Have an awesome day!
Best,
Leah
Making a framed photo collage for my parents' 45th anniversary, I was very nervous because I usually struggle with creative AND tech projects, but their website is seriously SO easy (and fun!) to use! You can grab photos from FB, IGram, Text messages and they import easily. Then you can use their design tools to perfect your layout. I loved that the interface let you edit the images on the layout, and also warned you if a certain pic was too low resolution to be blown up.
My collage unfortunately had some damage during transit and the frame got cracked, I contacted collage.com by email and they sent me a free replacement and even upgraded my shipping as I was on a tight travel schedule. I don't think I've ever had an easier issue resolution with any company, ever. Everyone I chatted with via email was kind and helpful.
My parents were THRILLED with their gift. I was able to easily share the link to the collage for folks who wanted to but their own copy. The framing and print quality are top notch, and I am already looking at additional items I can put my favorite pictures on through the site. Thanks for a great product and wonderful customer service.
Hi Todd!
This is Leah with Collage.com! Thank you for taking the time to share your experiences! I am so happy you found our site to be user friendly and most importantly that your parents LOVED their print! I'm sorry to hear the original was damaged but It's great we were able to get a replacement to you in time! Please let us know if there is anything we can help you with in the future! Thank you for using Collage.com and have a wonderful day! :)
Beautiful color on all products. Arrangements on blanket were great! Books are awesome. A bit hard at first, but hope to get better at it next time. Be sure and save work as you go.
Hi Linda!
This is Leah with Collage.com! I'm so happy you love the blankets and books! I'm sorry you had some difficulties when creating, we are here to help through a phone call or our online chat and kare happy to answer any questions as you are creating! We also have step by step guides available on our help page at http://help.collage.com/ Thank you for taking the time to post a review and please let us know if there is anything we can help you with in the future! Have a wonderful day!
My order was delivered ahead of time. There was an issue with some pictures through NO fault of Collage; they went above and beyond my expectations. I will definitely be using them again and again!
Hi Debbie!
This is Leah with Collage.com! I am so happy you love it! Thank you for giving us the opportunity to make it right for you when you weren't happy with the first one! Please let us know if there is anything we can help you with in the future! Have a wonderful day!
Best,
Leah
Not only did my order completely exceed my expectations but it also arrived a day early which was perfect because it was for my wife on our anniversary (same day it arrived). The fabric is very soft and comfortavle and the pictures came out so good! Im extremely impressed. This was my first time with Collage and I will absolutely be returning my business. Thank you very much!
Hi Jacob!
This is Leah with Collage.com, I am so happy to hear how much you love your blanket! Happy anniversary and I am so glad we were able to get that to you on the day! Please let us know if there is anything we can help you with in the future! Have a wonderful day!
I order these custome post cards! Can't believe the good quality and great customer service! Recommend them to everyone
Hi Zohra!
This is Leah with Collage.com! I'm so glad to hear you love the cards and thank you for recommending us to your friends! Please let us know if there is anything we can help you with in the future! Have an awesome day!
I was a little skeptical about this website when I first went on it and ordered... you never know how photo blankets will come out because of the quality and all of that. When I got the blanket I noticed it was so soft! The photos look perfect and awesome! This website exceeded my expectations and I am so happy with the results. My boyfriend is going to LOVE this blanket. I recommend this website for sure for any kind of gift with photos. I purchased the blanket and will definitely buy from them in the future. Not to mention I received the blanket on time with no problems and the customer service was outstanding. 10/10!
Hi Brianna!
This is Leah with Collage.com, I am so happy to hear how much you love your blanket! Thank you for recommending us to your friends and please let us know if there is anything we can help you with in the future! Have a wonderful day!
I've ordered these a couple of times for my parents and they have turned out just beautifully. My mother has hers and the one I made for my father (who later passed) hanging on her bedroom walls. I would, and will, order them again and again. Wonderful way to preserve memories.
Hi Niki!
This is Leah with Collage.com. I am so happy to hear how much you love them and that your mother is able to take comfort from the one of your late father. I am so sorry for your loss and thank you for allowing us to help preserve his memory. Please let us know if there is anything we can help you with in the future! Have a wonderful day!
My friend has a weird habit of having dinner with irrelevant old white men and posting pictures of it on Facebook like it is somehow a big deal. Made a fantastic collage T-shirt to commemorate how weird it is. Came out simply amazing. Will use again.
Hi John! This is Leah with Collage.com. What an interesting and fun habit your friend has! I'm sure he has some amazing stories to tell! I am so glad we could help you commemorate his unique dining habits! I'm so happy to hear it turned out great! Please let us know if there is anything we can help you with in the future! Have a wonderful day! :)
My original order came back way too dark. I sent customer service an email and explained the issue, they resent the order and it is perfect! VERY PLEASED. Thank you so much!
Hi Elayne! This is Leah with Collage.com. I'm so happy to hear we were able to get the issue fixed and a new one that you love sent to you! These are your memories and we want you to feel good wen you look at them! Please let us know if there is anything we can help you with in the future! Have a wonderful day! :)
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sherry, this is Shell with Collage.com. I'm so very glad we were able to help you with that! Thank you for reaching out to us. :) I will be sure to pass your kind words about Alaina along to our team as well! If there is anything we can help with in the future just let us know. Have a wonderful evening!