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    Coffe Italia

Coffe Italia

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Overview

Coffe Italia has a rating of 2.4 stars from 95 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Coffe Italia most frequently mention customer service, and credit card problems. Coffe Italia ranks 99th among Coffee sites.

  • Service
    17
  • Value
    18
  • Shipping
    18
  • Returns
    8
  • Quality
    17
Positive reviews (last 12 months): 0%
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Reviews (95)

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customer service (17) coffee machine (24)
Thumbnail of user rezas22
Netherlands
2 reviews
0 helpful votes
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August 10th, 2023
Verified purchase

I bought a Simonilli Musica machine on Coffe Italia website. It took 2,5 month to receive my order. The company does not exist in UK, or other EU countries. Just in Italy. Within 6 month my Coffee machine is defect and they don't take any responsibility for repair. All phone lines are answering by an answering machine. Finally I found their real shop in Italy. They don't support anything and mostly even don't take the phone.

Products used:
Simonelli Musica Coffee machine

Service
Value
Shipping
Quality

Date of experience: August 10, 2023

Thumbnail of user herseyc
Ukraine
3 reviews
0 helpful votes
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September 23rd, 2021

I don't often leave reviews, but here I had a desire to share my opinion. At the time of registration of the application, namely the too low price for the product I selected, namely, personalized ground coffee from the Coffe Italia trademark, I was pleasantly surprised. The work of the manager is at a high level, they explained everything, agreed on the delivery time, offered rational payment terms for me as a buyer. And in the shortest days of transportation, the goods were received by me. Thank you for the pleasant moments.

Service
Value
Shipping

Date of experience: September 22, 2021

Thumbnail of user brendanm160
Jersey
1 review
0 helpful votes
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November 3rd, 2021

My experience started with a question around what coffee machine best suited my needs, I was able to speak to someone at your firm and they provided me with clear guidance on the type of machine, the recommended brand and a grinder that would also suit as part of an overall package.

A number of things blew me a way, the speed with which the machine was dispatched, the ongoing communication regarding its delivery and the quality of packaging to ensure the machine arrived safely at our home.

The fact that the machine makes better espressos than any coffee shop I have been to anywhere in the world, well that is a huge bonus. The machine demonstrates that Italians know how to make beautiful machines that function as designed.

I cannot recommend these guys strongly enough!

Tip for consumers:
Honest advice and points you to the product that best suits your needs

Products used:
VBM coffee machine and Ceado grinder

Service
Value
Shipping
Quality

Date of experience: November 2, 2021

Thumbnail of user jackh645
GB
1 review
2 helpful votes
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March 4th, 2021

Had an awful experience with this company over the last month, would really recommend avoiding.

I tried to purchase a new lever espresso machine because their prices are slightly lower and didn't want to purchase through a big corporate giant. They say they sent it to me but it was incorrectly labelled and so got held up, first in Italy and then apparently in the UK. I'm now getting messages from the shipper that the package has been lost en route, but Caffe Italia are refusing to refund me - just responding with abusive emails, threats, and repeatedly hanging up on me saying they "dont' have time to help" when I check in once a week.

I understand that some aspects of shipping are beyond a company's control, but according to the shippers Caffe Italia made errors that caused the delays, and are now sitting on £500+ of my money and refusing a refund. Extremely distressing.

Service
Value
Shipping
Returns
Quality

Date of experience: March 4, 2021

Thumbnail of user martinh416
GB
1 review
0 helpful votes
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March 30th, 2021

Originally settled on the Sage Bambino but after discussion I was persuaded by these guys to go for a Gaggia Classic Pro. Turns out they were right.
Great service, great advice and the free coffee they give you after a purchase is even excellent quality.
Recommended..

Products used:
Gaggia Classic Pro

Service
Value
Shipping
Quality

Date of experience: March 30, 2021

Thumbnail of user stevet773
GB
1 review
5 helpful votes
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March 19th, 2021

Customer Service from Coffee Italia is appalling. My machine was faulty on delivery and 5 weeks later I still dont have a replacement. They expected me to fix the problem, the Call Centre provide updates or information, the manager refuses to call, you only get occasional email updates. No apology or attention to the issue; its as if they dont care about me as the customer. We all expect very good customer experience these days but this just isnt good enough.

Date of experience: March 19, 2021

Thumbnail of user thl
GB
1 review
1 helpful vote
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May 17th, 2021

Processing payment took over a week no order updates parts missing on delivery and left to sort it out myself. 3 weeks after the delivery I still have no parts and I have asked to return the item and get a refund. Since then they have gone quiet and ignore my emails.

Date of experience: May 17, 2021

Thumbnail of user martynh28
GB
1 review
0 helpful votes
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December 11th, 2022

Purchased a new Vibiemme Domobar digital ….an expensive machine.
Delivery was a little delayed but it eventually turned up only to find that the boiler would not heat. Within 2 hours I had made contact and received advice on what simple steps I could take to ensure it wasn't a straightforward issue.Tried those but no joy.
Then received advice about dismantling the base under the boiler ….really? ….on a brand new £1000 coffee machine, asking me to dismantle it?
Anyway I refused and rejected the machine forthwith and advised that unless I received confirmation of either a replacement or a refund by the end of that day I would contact credit card company which I subsequently then did. Not a peep since….a £1000 coffee machine that doesn't make coffee but no responsibility taken by this company.

Date of experience: December 11, 2022

Thumbnail of user sw854
GB
1 review
0 helpful votes
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August 9th, 2023
Verified purchase

Bought a Gaggia Classic Evo Pro 2023 a few months ago. Checked before buying and in the FAQ it clearly stated that they are "authorised dealers for all the products we sell". This is absolutely NOT the case for Gaggia. I have a warranty issue and have had to spend £30 on courier costs that I wouldn't have had to if I bought the machine from the only real reseller in the UK. Check the Gaggia website (image attached for the only UK authorised reseller). I was aware of Gaggia grey imports and thought I had checked first but this statement on their website is a lie and I have been duped, please don't be! Next stop - Trading Standards.

Service
Value
Shipping
Returns
Quality

Date of experience: August 9, 2023

Thumbnail of user simonc296
GB
1 review
0 helpful votes
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February 22nd, 2022
Verified purchase

I had the V3 of the Silvia for many years and when it finally failed I had no hesitation in getting the latest model as a replacement.
The boiler on the new model seems a little more powerful, and the portafilter and tamper supplied are an improvement, but the basic functionality is as good as ever. I'm no barista but I love the coffee I can make with this machine, from espresso to flat whites. The automatic 'turn off after 30 mins" (of inactivity) is a plus for me as I did accidentally leave the old machine on all day on a couple of occasions.

As with the previous machine, I ordered from Caffe Italia, mainly because it worked before and was substantially cheaper than UK sources. It's a week for delivery and the packaging was fine - it actually arrived a day earlier than originally stated.

Value
Shipping
Quality

Date of experience: February 22, 2022

Thumbnail of user gabrielb155
Spain
1 review
0 helpful votes
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February 10th, 2021
Verified purchase

I want to give 5 stars, because I bought an excellent espresso machine for a very competitive price, directly sent from Italy, plus instant customer service when I needed a warranty exchange for the damaged water tank. I just needed to provide a few photos of the damage, and they instantly sent me a replacement tank. Now a short comment on the website: It is a great website with a huge variety, but I could not make my purchase while being logged into my account, it only worked while being logged out. That led to the purchase not showing up in my account, which worried me a bit. But in the end, everything was correct. It would be nice to fix this bug on the page, for the customer's peace of mind.

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Products used:
Espresso machine

Service
Value
Shipping
Quality

Date of experience: February 8, 2021

Thumbnail of user wenkueih
TW
1 review
0 helpful votes
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January 1st, 2020

Rating from Taiwan, It is a good and cheap machine.Not only it can brew espresso well, but also its powerful steam can steam milk quickly.And It is made with high quality of stainless materials, fantastic and shiny like a mirror. Moreover, it is very convenient to use in the kitchen because of its small volume.
It is really a nice machine for coffee lover to treasure!

Date of experience: January 1, 2020

Thumbnail of user michals105
New York
3 reviews
5 helpful votes
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June 4th, 2024

There support staff was not active. They don't active on the phone calls. Also there food was not so good. With they have overprice. I wish that no one came hare. Thank you.

Service
Value
Shipping
Quality

Date of experience: June 4, 2024

Thumbnail of user mattb589
GB
1 review
2 helpful votes
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October 20th, 2020

Will happily update this review depending on how the support process goes - but my first experience hasn't been ideal. It took a little longer for the tracking info to be sent onto me than I was expecting, assumed it would be an automatic process, but had to ask for details - not a massive issue, but I though this was coming from within the UK - not a deal breaker but just a little conflicting.

Finally arrived (ordered 9th Oct) on the 20th. Sadly the hopper is cracked quite severely and has an EU plug (not UK) - this is a £240 grinder so not really the welcome I was expecting! While I can arrange parts and fixes if required (awaiting what happens next) not the out of box I was experience and sadly means a quite a bit more waiting!

Hopefully the customer service can deal with this - and I will update this accordingly, but not overly happy to begin.

Date of experience: October 20, 2020

Thumbnail of user johnr2080
GB
1 review
3 helpful votes
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February 27th, 2020

When things go wrong they do everything they can to avoid their responsibilities. They will not repay. Consequently they now have County Court Judgements (CCJs against them). Despite this, they are still trying to avoid repayment. On other review sites like Trustpilot they challenge every bad review (there are many of them) so that the bad reviews cannot be seen, this disguises how bad they are.

Date of experience: February 27, 2020

Thumbnail of user marcom152
MARCO M. – Coffe Italia Rep

This customer was not able to froth the milk with his coffee machine, we nicely provides instruction to learn how to use the product and advising to which brand of milk to use.
Customer preferred to return the product because he did not like it we provided then the specific address to return the product.
So far product was not returned.
So this statement in the claim posted here is completely false.
For anybody interested we have full conversation with Mr Mavis Rockett which can confirm this response.

Thumbnail of user ralucav
GB
1 review
5 helpful votes
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July 19th, 2020

I bought an expensive La Pavoni coffee machine at the end of May 2020, which arrived faulty. The most rude person on customer service, which seemed to be Italian and not event picking up the phone, unless you send a web form, 5 emails and daily Facebook messages, told me to send it to a physical address in London, when I asked for a refund or replacement. I soon realized that wasn't a return address, but a La Pavoni service center. After foolishly believing he'll pay the shipping, I did as he advised and I sent it to London for servicing and the coffee machine came back with the same fault!
Countless attempts to speak with him, calling the phone number mentioned on the UK website, which he doesn't pick up anymore and no email replies to my refund request.
Do't waist your money on this scam shop! Terrible experience, faulty coffee machine and a lot of money wasted!

Date of experience: July 19, 2020

Thumbnail of user vincec72
GB
1 review
2 helpful votes
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September 18th, 2019

Recently bought a brand new grinder from Caffe Italia, it arrived with deep scratches on the machine. Contacted them and they said it's just dust and asked me to clean it. I replied saying that it's not dust, it's deep scratches and they ignored my email afterwards.

Date of experience: September 18, 2019

Thumbnail of user markw1830
GB
1 review
1 helpful vote
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January 19th, 2021

I purchased a Gaggia Classic Pro with Caffe Italia in November 2020. I reported an issue with the portafilter within three days of receiving the product but was told that this would fix itself over time. Two months later the issue has worsened and I cannot use the machine at all. I have emailed and called Caffe Italia many many times since mid-December. Barbara from customer service keeps promising to get the technical team to call me but still no-one has bothered to contact me. I am appalled that my complaints continue to go unanswered and that the machine has not been fixed or replaced. Please avoid this company so you do not experience the same issues.

Service
Value
Shipping
Returns
Quality

Date of experience: January 19, 2021

Thumbnail of user andresm128
Spain
2 reviews
1 helpful vote
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May 3rd, 2021

I bought a portafilter after written confirmation that it was compatible with my machine. I received it and it was not compatible. I had to prove with photos and videos that it was not compatible indeed. They confirmed in writing from the UK that I would receive the compatible product at no extra cost to me, as the error was not mine. They passed the ball between the teams from UK and Spain and, in the end, from coffeeitalia.es they asked me to pay an extra cost of 35 euros if I wanted the compatible product (of course without justifying why such extra cost). In the end, their mistake had to be paid by me as a customer. I refused. After almost two months and about 20 emails, they finally made me a refund (what I paid for the non-compatible portafilter plus the shipping costs to Italy for its return) but not in its entirety, since 2.71 euros were missing. Very shabby. I asked for the reason why and never got a response. In short, the management of coffeeitalia.es (Caffè Italia) is terrible and really shabby due to its lack of transparency and ethics with the client. If you have a problem with your order, most likely you will also waste your time and money too.

Service
Value
Shipping
Returns
Quality

Date of experience: May 3, 2021

Thumbnail of user kyleb386
GB
1 review
4 helpful votes
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November 8th, 2020

I have waited weeks upon weeks upon weeks and I am still waiting - the current issue though is now their shipping partner.

The entire experience has not been good, every single step of the process in making a purchase with coffeeitalia.co.uk has been painfully slow - it takes days for them to respond after they take your money. I feel they don't treat you like a customer but like someone to take advantage of. They sell very expensive equipment but have customer service that is worse than what you would expect in a dollar store in the US. I wish I went with a competitor and until I ever receive my purchase I have this sinking feeling in my stomach I made a terrible decision to go with them. I can't even fathom if there is an issue with my order - what will I do - it doesn't matter they offer any warranty because it doesn't seem they even care to respond to customers after you hand over your money. Furthermore their "Prime Delivery" for £9 an item seems to simply be a fraud - it doesn't do anything they will surely ship your order the cheapest slowest way possible.

At the end of the day you spend a lot of money on an espresso machine and will wait up to a month with little information and little contact - if you want to risk your money then go ahead but I hated this experience and I'm still in the middle of it waiting. I didn't check the mountain of negative reviews here first and I should have, their competitors don't seem to have the same problems.

Date of experience: November 8, 2020

Thumbnail of user jordanr375
GB
8 reviews
1 helpful vote
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October 11th, 2022

I have Ordered Espresso machines From Coffe Italia last week. The product is very good and deliver on time.

Date of experience: October 10, 2022

Thumbnail of user ethanb123
GB
1 review
0 helpful votes
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September 9th, 2020

It was a pleasure to make a purchase in the online store. Thank you for the attentive managers! Now I am happy with the new coffee machine

Date of experience: September 8, 2020

Thumbnail of user carsonb46
India
3 reviews
39 helpful votes
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December 18th, 2020

Great service, perfect products, decent prices. Outstanding service, very efficient. Fast and professional.

Date of experience: December 17, 2020

Thumbnail of user laylag3
Greece
5 reviews
4 helpful votes
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August 4th, 2018

Yes it's cool but the service system was so lazy. The taste of the coffee was good and smooth environment.

Date of experience: August 3, 2018

Thumbnail of user leeh499
GB
1 review
0 helpful votes
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August 1st, 2020

Brilliant service all round, a slight delay on dispatch, but worth the wait, shop with confidence! A+++

Date of experience: July 31, 2020

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Thumbnail of user marcom152
MARCO M.

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