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    Coffe Italia

Ratings On Other Platforms

Trustpilot
4.4 / 5
Corporate Values

Overview

Coffe Italia has a consumer rating of 4.12 stars from 85 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Coffe Italia most frequently mention espresso machine and customer service. Coffe Italia ranks 5th among Coffee sites.

  • Service
    13
  • Value
    13
  • Shipping
    13
  • Quality
    12
Positive reviews (last 12 months): 69.2%
Positive
9
Neutral
0
Negative
4
View ratings trends
16
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What reviewers want you to know

Positive highlights

  • I recommend the troubleshooting page in the following website for anyone new to espresso machine: finecoffeecompany.com

Critical highlights

  • I bought an expensive La Pavoni coffee machine at the end of May 2020, which arrived faulty.
  • Hopefully the customer service can deal with this -
How would you rate Coffe Italia?
Top Positive Review

“Rating from Taiwan”

Wen-Kuei H.
1/1/20

Rating from Taiwan, It is a good and cheap machine.Not only it can brew espresso well, but also its powerful steam can steam milk quickly.And It is made with high quality of stainless materials, fantastic and shiny like a mirror. Moreover, it is very convenient to use in the kitchen because of its small volume. It is really a nice machine for coffee lover to treasure!

See positive reviews
Top Critical Review

“Appalling Customer Services Coffee Italia”

steve t.
3/19/21

Customer Service from Coffee Italia is appalling. My machine was faulty on delivery and 5 weeks later I still dont have a replacement. They expected me to fix the problem, the Call Centre provide updates or information, the manager refuses to call, you only get occasional email updates. No apology or attention to the issue; its as if they dont care about me as the customer. We all expect very good customer experience these days but this just isnt good enough.

See critical reviews

Reviews (85)

Rating

Timeframe

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Reviews that mention popular keywords

coffee machine (15) customer service (8) caffe italia (12) espresso machine (7) phone number (3)
wenkueih
1 review
0 helpful votes
January 1st, 2020

Rating from Taiwan, It is a good and cheap machine.Not only it can brew espresso well, but also its powerful steam can steam milk quickly.And It is made with high quality of stainless materials, fantastic and shiny like a mirror. Moreover, it is very convenient to use in the kitchen because of its small volume.
It is really a nice machine for coffee lover to treasure!

mattb589
1 review
1 helpful vote
October 20th, 2020

Will happily update this review depending on how the support process goes - but my first experience hasn't been ideal. It took a little longer for the tracking info to be sent onto me than I was expecting, assumed it would be an automatic process, but had to ask for details - not a massive issue, but I though this was coming from within the UK - not a deal breaker but just a little conflicting.

Finally arrived (ordered 9th Oct) on the 20th. Sadly the hopper is cracked quite severely and has an EU plug (not UK) - this is a £240 grinder so not really the welcome I was expecting! While I can arrange parts and fixes if required (awaiting what happens next) not the out of box I was experience and sadly means a quite a bit more waiting!

Hopefully the customer service can deal with this - and I will update this accordingly, but not overly happy to begin.

carsonb46
3 reviews
37 helpful votes
December 18th, 2020

Great service, perfect products, decent prices. Outstanding service, very efficient. Fast and professional.

samp530
1 review
0 helpful votes
February 25th, 2021

I had an initial problem with my product when it arrived, but the guys at Caffe Italia were really helpful in helping me resolve the issue and as a coffee lover, spending a lot of money of a coffee machine and a grinder, I was really appreciative of their help.

In the end they helped me resolve the problem, and I'm so happy with my machines and the service from the guys at Caffe Italia.

I wouldn't hesitate to contact these guys in the future for my needs. Great guys.

Products used:
La Pavoni Coffee Machine and La Pavoni Kube Coffee Grinder

Service
Value
Shipping
Returns
Quality
stevet773
1 review
1 helpful vote
March 19th, 2021

Customer Service from Coffee Italia is appalling. My machine was faulty on delivery and 5 weeks later I still dont have a replacement. They expected me to fix the problem, the Call Centre provide updates or information, the manager refuses to call, you only get occasional email updates. No apology or attention to the issue; its as if they dont care about me as the customer. We all expect very good customer experience these days but this just isnt good enough.

heatherm862
1 review
0 helpful votes
August 10th, 2020

After checking out reviews we settled on the Rancilio Silvia V6. Received excellent service from the get-go with Mateo from New Caffe Italia keeping us informed every step of the way with trackable delivery from DHL. Since its arrival, we've been most impressed with our Rancilio and feel it lives up to its reputation. Love the quality of the coffee produced. Worth watching Youtube videos to familiarise and perfect the coffee making.

ulrichs3
1 review
0 helpful votes
February 5th, 2020

I bought from coffee italia a Quick Mill Monza Deluxe Mod. 05009A EVO.
In my view QuickMill builds the best fully automatic coffee machine In the world, but the german manual is horror.

I had a problem programming the machine and it was solved via email and Cube transfer by MATTEO DE STEFANI.
Very great service, thanks a lot Matteo.
Highly recommended

Ulrich Stark from East Germany

seanm713
1 review
0 helpful votes
May 15th, 2020

From time of purchase to delivery was 3 weeks. This time is insignificant when compared to how long I hope to have the machine! I also had some initial technical issues with an airlock (common in brand new machines) which I called Matteo and he sent me some simple instructions on youtube which helped.

I definitely recommend Caffe Italia to anyone looking for a legit quality Italian espresso machine.

johnr2080
1 review
3 helpful votes
February 27th, 2020

When things go wrong they do everything they can to avoid their responsibilities. They will not repay. Consequently they now have County Court Judgements (CCJs against them). Despite this, they are still trying to avoid repayment. On other review sites like Trustpilot they challenge every bad review (there are many of them) so that the bad reviews cannot be seen, this disguises how bad they are.

marcom152
MARCO M. – Coffe Italia Rep

This customer was not able to froth the milk with his coffee machine, we nicely provides instruction to learn how to use the product and advising to which brand of milk to use.
Customer preferred to return the product because he did not like it we provided then the specific address to return the product.
So far product was not returned.
So this statement in the claim posted here is completely false.
For anybody interested we have full conversation with Mr Mavis Rockett which can confirm this response.

laylag3
6 reviews
4 helpful votes
August 4th, 2018

Yes it's cool but the service system was so lazy. The taste of the coffee was good and smooth environment.

tonys800
1 review
0 helpful votes
March 15th, 2020

Hi Marco,
Just like to say thank you.
My Bezzera duo and Mazza grinder arrived on Thursday a day earlier than expected.
I have set them up and both machines working perfectly serving up super Espresso and latte (Love them).
I hope to keep both machines for the next few years but when I am ready for an upgrade I will not hesitate to contact you again.
Great recommendation choices and a super fast delivery, along with a great shopping experience and the best prices on the net.
Many thanks,
Tony.

brendanm160
1 review
0 helpful votes
November 3rd, 2021

My experience started with a question around what coffee machine best suited my needs, I was able to speak to someone at your firm and they provided me with clear guidance on the type of machine, the recommended brand and a grinder that would also suit as part of an overall package.

A number of things blew me a way, the speed with which the machine was dispatched, the ongoing communication regarding its delivery and the quality of packaging to ensure the machine arrived safely at our home.

The fact that the machine makes better espressos than any coffee shop I have been to anywhere in the world, well that is a huge bonus. The machine demonstrates that Italians know how to make beautiful machines that function as designed.

I cannot recommend these guys strongly enough!

Tip for consumers:
Honest advice and points you to the product that best suits your needs

Products used:
VBM coffee machine and Ceado grinder

Service
Value
Shipping
Quality
gabrielb155
1 review
0 helpful votes
February 10th, 2021
Verified purchase

I want to give 5 stars, because I bought an excellent espresso machine for a very competitive price, directly sent from Italy, plus instant customer service when I needed a warranty exchange for the damaged water tank. I just needed to provide a few photos of the damage, and they instantly sent me a replacement tank. Now a short comment on the website: It is a great website with a huge variety, but I could not make my purchase while being logged into my account, it only worked while being logged out. That led to the purchase not showing up in my account, which worried me a bit. But in the end, everything was correct. It would be nice to fix this bug on the page, for the customer's peace of mind.

Tip for consumers:
Sign up for newsletter to get a discount on first purchase

Products used:
Espresso machine

Service
Value
Shipping
Quality
kyleb386
1 review
3 helpful votes
November 8th, 2020

I have waited weeks upon weeks upon weeks and I am still waiting - the current issue though is now their shipping partner.

The entire experience has not been good, every single step of the process in making a purchase with coffeeitalia.co.uk has been painfully slow - it takes days for them to respond after they take your money. I feel they don't treat you like a customer but like someone to take advantage of. They sell very expensive equipment but have customer service that is worse than what you would expect in a dollar store in the US. I wish I went with a competitor and until I ever receive my purchase I have this sinking feeling in my stomach I made a terrible decision to go with them. I can't even fathom if there is an issue with my order - what will I do - it doesn't matter they offer any warranty because it doesn't seem they even care to respond to customers after you hand over your money. Furthermore their "Prime Delivery" for £9 an item seems to simply be a fraud - it doesn't do anything they will surely ship your order the cheapest slowest way possible.

At the end of the day you spend a lot of money on an espresso machine and will wait up to a month with little information and little contact - if you want to risk your money then go ahead but I hated this experience and I'm still in the middle of it waiting. I didn't check the mountain of negative reviews here first and I should have, their competitors don't seem to have the same problems.

jackh645
1 review
1 helpful vote
March 4th, 2021

Had an awful experience with this company over the last month, would really recommend avoiding.

I tried to purchase a new lever espresso machine because their prices are slightly lower and didn't want to purchase through a big corporate giant. They say they sent it to me but it was incorrectly labelled and so got held up, first in Italy and then apparently in the UK. I'm now getting messages from the shipper that the package has been lost en route, but Caffe Italia are refusing to refund me - just responding with abusive emails, threats, and repeatedly hanging up on me saying they "dont' have time to help" when I check in once a week.

I understand that some aspects of shipping are beyond a company's control, but according to the shippers Caffe Italia made errors that caused the delays, and are now sitting on £500+ of my money and refusing a refund. Extremely distressing.

Service
Value
Shipping
Returns
Quality
ralucav
1 review
5 helpful votes
July 19th, 2020

I bought an expensive La Pavoni coffee machine at the end of May 2020, which arrived faulty. The most rude person on customer service, which seemed to be Italian and not event picking up the phone, unless you send a web form, 5 emails and daily Facebook messages, told me to send it to a physical address in London, when I asked for a refund or replacement. I soon realized that wasn't a return address, but a La Pavoni service center. After foolishly believing he'll pay the shipping, I did as he advised and I sent it to London for servicing and the coffee machine came back with the same fault!
Countless attempts to speak with him, calling the phone number mentioned on the UK website, which he doesn't pick up anymore and no email replies to my refund request.
Do't waist your money on this scam shop! Terrible experience, faulty coffee machine and a lot of money wasted!

herseyc
3 reviews
0 helpful votes
September 23rd, 2021

I don't often leave reviews, but here I had a desire to share my opinion. At the time of registration of the application, namely the too low price for the product I selected, namely, personalized ground coffee from the Coffe Italia trademark, I was pleasantly surprised. The work of the manager is at a high level, they explained everything, agreed on the delivery time, offered rational payment terms for me as a buyer. And in the shortest days of transportation, the goods were received by me. Thank you for the pleasant moments.

Service
Value
Shipping
nabma
1 review
0 helpful votes
May 2nd, 2021
Verified purchase

Thank you for the accommodating service, and the reasonable price in comparison to other online stores. Without Coffeeitalia I wouldn't own such a coffee grinder.

Products used:
Coffee Grinder

Service
Value
Shipping
Quality
ethanb123
1 review
0 helpful votes
September 9th, 2020

It was a pleasure to make a purchase in the online store. Thank you for the attentive managers! Now I am happy with the new coffee machine

rebeccar509
1 review
0 helpful votes
June 3rd, 2020

All of my questions were answered promptly and ordering was easy. It arrived inside the estimated delivery time. Thank you.

antons57
1 review
0 helpful votes
January 12th, 2020

I wanted to buy a high range coffee grinder and espresso maker for a long time. Caffee Italia had the perfect offer (have a look yourself at the "SET" offers on their web for some awesome combinations of grinder+espresso machine at the best prices, and you'll see why I've chosen them) Best part of all was that they sent me an updated, newer, version of the machine i bought... at the same price. Bravo Caffee Italia and thanks a lot!

leeh499
1 review
0 helpful votes
August 1st, 2020

Brilliant service all round, a slight delay on dispatch, but worth the wait, shop with confidence! A+++

andresm128
2 reviews
1 helpful vote
May 3rd, 2021

I bought a portafilter after written confirmation that it was compatible with my machine. I received it and it was not compatible. I had to prove with photos and videos that it was not compatible indeed. They confirmed in writing from the UK that I would receive the compatible product at no extra cost to me, as the error was not mine. They passed the ball between the teams from UK and Spain and, in the end, from coffeeitalia.es they asked me to pay an extra cost of 35 euros if I wanted the compatible product (of course without justifying why such extra cost). In the end, their mistake had to be paid by me as a customer. I refused. After almost two months and about 20 emails, they finally made me a refund (what I paid for the non-compatible portafilter plus the shipping costs to Italy for its return) but not in its entirety, since 2.71 euros were missing. Very shabby. I asked for the reason why and never got a response. In short, the management of coffeeitalia.es (Caffè Italia) is terrible and really shabby due to its lack of transparency and ethics with the client. If you have a problem with your order, most likely you will also waste your time and money too.

Service
Value
Shipping
Returns
Quality
andrewv261
1 review
0 helpful votes
August 14th, 2020

I purchased a La Pavoni machine with New Caffe Italia after having a poor experience with a different supplier. It's really hard to get this type of machine in Australia and I received the package within 6 days. Super impressed with the service and quality of machine. Thanks guys!

paule615
1 review
1 helpful vote
December 12th, 2020

It's the best espresso grinder I've used. The 64mm flat burrs produce 18gr in about 16 seconds. NO vibration, no clumping and no retention. Love the infinite, step-less adjustment. Helps me pull repeatable, consistent shots (fave is espresso ristretto macchiato) - perfect for the home coffee geek.

Q&A (3)

Answer:

No i can't share any success with coffee italia, because nothing about my order has been successful.

By lewis w.
See more answers (5)
Answer:

It's next to impossible- they only seem to care if you leave a negative review - but if they have your money and you don't leave a negative review don't expect to get in contact

By Kyle B.
See more answers (6)
Answer:

I had a good experience with Coffee Italia. When UPS lost my purchase of a Rancilio Rocky SD grinder, I notified Coffee Italia and they immediately sent me a replacement at no extra cost. It arrived without any issue. Is a great bit of home barista kit, too.

By James F.
See more answers (6)

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About the business

Caff̬ Italia offers a premium range of coffee makers and grinders for your best coffee. Discover our great selection: over 2000 different coffee machines and grinders.

Company Representative

marcom152
MARCO M.

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4.1
85 reviews
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