• Coffe Italia

Coffe Italia

Overview

Coffe Italia has a rating of 3.86 stars from 94 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coffe Italia most frequently mention espresso machine. Coffe Italia ranks 6th among Coffee sites.

  • Service
    18
  • Value
    19
  • Shipping
    19
  • Quality
    18

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
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What reviewers want you to know

Positive highlights

  • We were searching for the best espresso coffee machine on the internet and found COFFE CULT.

Critical highlights

  • Their customer service is absolutely terrible and they will just ignore your emails.
How would you rate Coffe Italia?
Top Positive Review

“Very helpful”

Sam P.
2/25/21

I had an initial problem with my product when it arrived, but the guys at Caffe Italia were really helpful in helping me resolve the issue and as a coffee lover, spending a lot of money of a coffee machine and a grinder, I was really appreciative of their help. In the end they helped me resolve the problem, and I'm so happy with my machines and the service from the guys at Caffe Italia. I wouldn't hesitate to contact these guys in the future for my needs. Great guys.

Top Critical Review

“WARNING - They are NOT authorised Gaggia resellers in the UK”

S W.
8/9/23

Bought a Gaggia Classic Evo Pro 2023 a few months ago. Checked before buying and in the FAQ it clearly stated that they are "authorised dealers for all the products we sell". This is absolutely NOT the case for Gaggia. I have a warranty issue and have had to spend £30 on courier costs that I wouldn't have had to if I bought the machine from the only real reseller in the UK. Check the Gaggia website (image attached for the only UK authorised reseller). I was aware of Gaggia grey imports and thought I had checked first but this statement on their website is a lie and I have been duped, please don't be! Next stop - Trading Standards.

Reviews (94)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (17) coffee machine (24)
Thumbnail of user samp530
1 review
0 helpful votes
February 25th, 2021

I had an initial problem with my product when it arrived, but the guys at Caffe Italia were really helpful in helping me resolve the issue and as a coffee lover, spending a lot of money of a coffee machine and a grinder, I was really appreciative of their help.

In the end they helped me resolve the problem, and I'm so happy with my machines and the service from the guys at Caffe Italia.

I wouldn't hesitate to contact these guys in the future for my needs. Great guys.

Products used:
La Pavoni Coffee Machine and La Pavoni Kube Coffee Grinder

Service
Value
Shipping
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Thumbnail of user wenkueih
1 review
0 helpful votes
January 1st, 2020

Rating from Taiwan, It is a good and cheap machine.Not only it can brew espresso well, but also its powerful steam can steam milk quickly.And It is made with high quality of stainless materials, fantastic and shiny like a mirror. Moreover, it is very convenient to use in the kitchen because of its small volume.
It is really a nice machine for coffee lover to treasure!

Thumbnail of user carsonb46
3 reviews
39 helpful votes
December 18th, 2020

Great service, perfect products, decent prices. Outstanding service, very efficient. Fast and professional.

Thumbnail of user brendanm160
1 review
0 helpful votes
November 3rd, 2021

My experience started with a question around what coffee machine best suited my needs, I was able to speak to someone at your firm and they provided me with clear guidance on the type of machine, the recommended brand and a grinder that would also suit as part of an overall package.

A number of things blew me a way, the speed with which the machine was dispatched, the ongoing communication regarding its delivery and the quality of packaging to ensure the machine arrived safely at our home.

The fact that the machine makes better espressos than any coffee shop I have been to anywhere in the world, well that is a huge bonus. The machine demonstrates that Italians know how to make beautiful machines that function as designed.

I cannot recommend these guys strongly enough!

Tip for consumers:
Honest advice and points you to the product that best suits your needs

Products used:
VBM coffee machine and Ceado grinder

Service
Value
Shipping
Quality
Thumbnail of user rezas22
2 reviews
0 helpful votes
August 10th, 2023
Verified purchase

I bought a Simonilli Musica machine on Coffe Italia website. It took 2,5 month to receive my order. The company does not exist in UK, or other EU countries. Just in Italy. Within 6 month my Coffee machine is defect and they don't take any responsibility for repair. All phone lines are answering by an answering machine. Finally I found their real shop in Italy. They don't support anything and mostly even don't take the phone.

Products used:
Simonelli Musica Coffee machine

Service
Value
Shipping
Quality
Thumbnail of user sw854
1 review
0 helpful votes
August 9th, 2023
Verified purchase

Bought a Gaggia Classic Evo Pro 2023 a few months ago. Checked before buying and in the FAQ it clearly stated that they are "authorised dealers for all the products we sell". This is absolutely NOT the case for Gaggia. I have a warranty issue and have had to spend £30 on courier costs that I wouldn't have had to if I bought the machine from the only real reseller in the UK. Check the Gaggia website (image attached for the only UK authorised reseller). I was aware of Gaggia grey imports and thought I had checked first but this statement on their website is a lie and I have been duped, please don't be! Next stop - Trading Standards.

Service
Value
Shipping
Returns
Quality
Thumbnail of user stevet773
1 review
5 helpful votes
March 19th, 2021

Customer Service from Coffee Italia is appalling. My machine was faulty on delivery and 5 weeks later I still dont have a replacement. They expected me to fix the problem, the Call Centre provide updates or information, the manager refuses to call, you only get occasional email updates. No apology or attention to the issue; its as if they dont care about me as the customer. We all expect very good customer experience these days but this just isnt good enough.

Thumbnail of user gabrielb155
1 review
0 helpful votes
February 10th, 2021
Verified purchase

I want to give 5 stars, because I bought an excellent espresso machine for a very competitive price, directly sent from Italy, plus instant customer service when I needed a warranty exchange for the damaged water tank. I just needed to provide a few photos of the damage, and they instantly sent me a replacement tank. Now a short comment on the website: It is a great website with a huge variety, but I could not make my purchase while being logged into my account, it only worked while being logged out. That led to the purchase not showing up in my account, which worried me a bit. But in the end, everything was correct. It would be nice to fix this bug on the page, for the customer's peace of mind.

Tip for consumers:
Sign up for newsletter to get a discount on first purchase

Products used:
Espresso machine

Service
Value
Shipping
Quality
Thumbnail of user jackh645
1 review
2 helpful votes
March 4th, 2021

Had an awful experience with this company over the last month, would really recommend avoiding.

I tried to purchase a new lever espresso machine because their prices are slightly lower and didn't want to purchase through a big corporate giant. They say they sent it to me but it was incorrectly labelled and so got held up, first in Italy and then apparently in the UK. I'm now getting messages from the shipper that the package has been lost en route, but Caffe Italia are refusing to refund me - just responding with abusive emails, threats, and repeatedly hanging up on me saying they "dont' have time to help" when I check in once a week.

I understand that some aspects of shipping are beyond a company's control, but according to the shippers Caffe Italia made errors that caused the delays, and are now sitting on £500+ of my money and refusing a refund. Extremely distressing.

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Value
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Thumbnail of user johnr2080
1 review
3 helpful votes
February 27th, 2020

When things go wrong they do everything they can to avoid their responsibilities. They will not repay. Consequently they now have County Court Judgements (CCJs against them). Despite this, they are still trying to avoid repayment. On other review sites like Trustpilot they challenge every bad review (there are many of them) so that the bad reviews cannot be seen, this disguises how bad they are.

Thumbnail of user marcom152
MARCO M. – Coffe Italia Rep

This customer was not able to froth the milk with his coffee machine, we nicely provides instruction to learn how to use the product and advising to which brand of milk to use.
Customer preferred to return the product because he did not like it we provided then the specific address to return the product.
So far product was not returned.
So this statement in the claim posted here is completely false.
For anybody interested we have full conversation with Mr Mavis Rockett which can confirm this response.

Thumbnail of user nabma
1 review
0 helpful votes
May 2nd, 2021
Verified purchase

Thank you for the accommodating service, and the reasonable price in comparison to other online stores. Without Coffeeitalia I wouldn't own such a coffee grinder.

Products used:
Coffee Grinder

Service
Value
Shipping
Quality
Thumbnail of user heatherm862
1 review
0 helpful votes
August 10th, 2020

After checking out reviews we settled on the Rancilio Silvia V6. Received excellent service from the get-go with Mateo from New Caffe Italia keeping us informed every step of the way with trackable delivery from DHL. Since its arrival, we've been most impressed with our Rancilio and feel it lives up to its reputation. Love the quality of the coffee produced. Worth watching Youtube videos to familiarise and perfect the coffee making.

Thumbnail of user simonc296
1 review
0 helpful votes
February 22nd, 2022
Verified purchase

I had the V3 of the Silvia for many years and when it finally failed I had no hesitation in getting the latest model as a replacement.
The boiler on the new model seems a little more powerful, and the portafilter and tamper supplied are an improvement, but the basic functionality is as good as ever. I'm no barista but I love the coffee I can make with this machine, from espresso to flat whites. The automatic 'turn off after 30 mins" (of inactivity) is a plus for me as I did accidentally leave the old machine on all day on a couple of occasions.

As with the previous machine, I ordered from Caffe Italia, mainly because it worked before and was substantially cheaper than UK sources. It's a week for delivery and the packaging was fine - it actually arrived a day earlier than originally stated.

Value
Shipping
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Thumbnail of user ulrichs3
1 review
0 helpful votes
February 5th, 2020

I bought from coffee italia a Quick Mill Monza Deluxe Mod. *******A EVO.
In my view QuickMill builds the best fully automatic coffee machine In the world, but the german manual is horror.

I had a problem programming the machine and it was solved via email and Cube transfer by MATTEO DE STEFANI.
Very great service, thanks a lot Matteo.
Highly recommended

Ulrich Stark from East Germany

Thumbnail of user andresm128
2 reviews
1 helpful vote
May 3rd, 2021

I bought a portafilter after written confirmation that it was compatible with my machine. I received it and it was not compatible. I had to prove with photos and videos that it was not compatible indeed. They confirmed in writing from the UK that I would receive the compatible product at no extra cost to me, as the error was not mine. They passed the ball between the teams from UK and Spain and, in the end, from coffeeitalia.es they asked me to pay an extra cost of 35 euros if I wanted the compatible product (of course without justifying why such extra cost). In the end, their mistake had to be paid by me as a customer. I refused. After almost two months and about 20 emails, they finally made me a refund (what I paid for the non-compatible portafilter plus the shipping costs to Italy for its return) but not in its entirety, since 2.71 euros were missing. Very shabby. I asked for the reason why and never got a response. In short, the management of coffeeitalia.es (Caffè Italia) is terrible and really shabby due to its lack of transparency and ethics with the client. If you have a problem with your order, most likely you will also waste your time and money too.

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Value
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Thumbnail of user herseyc
3 reviews
0 helpful votes
September 23rd, 2021

I don't often leave reviews, but here I had a desire to share my opinion. At the time of registration of the application, namely the too low price for the product I selected, namely, personalized ground coffee from the Coffe Italia trademark, I was pleasantly surprised. The work of the manager is at a high level, they explained everything, agreed on the delivery time, offered rational payment terms for me as a buyer. And in the shortest days of transportation, the goods were received by me. Thank you for the pleasant moments.

Service
Value
Shipping
Thumbnail of user tonys800
1 review
0 helpful votes
March 15th, 2020

Hi Marco,
Just like to say thank you.
My Bezzera duo and Mazza grinder arrived on Thursday a day earlier than expected.
I have set them up and both machines working perfectly serving up super Espresso and latte (Love them).
I hope to keep both machines for the next few years but when I am ready for an upgrade I will not hesitate to contact you again.
Great recommendation choices and a super fast delivery, along with a great shopping experience and the best prices on the net.
Many thanks,
Tony.

Thumbnail of user jamesc3156
1 review
0 helpful votes
January 28th, 2021

I have just received my Bezzera Unica PID espresso machine today- it is beautiful, I can't wait to start using it! Excellent service, fast delivery (within 3 business days) and answered all of my queries within a timely manner. Would definitely recommend!

Products used:
bezzera unica pid espresso machine

Service
Value
Shipping
Quality
Thumbnail of user martynh28
1 review
0 helpful votes
December 11th, 2022

Purchased a new Vibiemme Domobar digital ….an expensive machine.
Delivery was a little delayed but it eventually turned up only to find that the boiler would not heat. Within 2 hours I had made contact and received advice on what simple steps I could take to ensure it wasn't a straightforward issue.Tried those but no joy.
Then received advice about dismantling the base under the boiler ….really? ….on a brand new £1000 coffee machine, asking me to dismantle it?
Anyway I refused and rejected the machine forthwith and advised that unless I received confirmation of either a replacement or a refund by the end of that day I would contact credit card company which I subsequently then did. Not a peep since….a £1000 coffee machine that doesn't make coffee but no responsibility taken by this company.

Thumbnail of user thomasm1908
7 reviews
2 helpful votes
February 6th, 2022

I like drinking coffee and basically I cosnider this beverage is one of the best. I also like tea, but coffee is my passion anyway. I started to explore various websites and coffee shops online in order to understand which sorts of coffee I didn't drink mainly to acquire such coffee and drink couple of cups. I found i nthe internet this coffee shop, which claims that this coffee is from Italia. I contacted customer support and found our how much I would pay for the delivery of this coffee. It wasn't so much and ordered it. It was shipped pretty fast and I have already tasted some cups. Definitely recommend this place.

Thumbnail of user thl
1 review
1 helpful vote
May 17th, 2021

Processing payment took over a week no order updates parts missing on delivery and left to sort it out myself. 3 weeks after the delivery I still have no parts and I have asked to return the item and get a refund. Since then they have gone quiet and ignore my emails.

Thumbnail of user seanm713
1 review
0 helpful votes
May 15th, 2020

From time of purchase to delivery was 3 weeks. This time is insignificant when compared to how long I hope to have the machine! I also had some initial technical issues with an airlock (common in brand new machines) which I called Matteo and he sent me some simple instructions on youtube which helped.

I definitely recommend Caffe Italia to anyone looking for a legit quality Italian espresso machine.

Thumbnail of user markw1830
1 review
1 helpful vote
January 19th, 2021

I purchased a Gaggia Classic Pro with Caffe Italia in November 2020. I reported an issue with the portafilter within three days of receiving the product but was told that this would fix itself over time. Two months later the issue has worsened and I cannot use the machine at all. I have emailed and called Caffe Italia many many times since mid-December. Barbara from customer service keeps promising to get the technical team to call me but still no-one has bothered to contact me. I am appalled that my complaints continue to go unanswered and that the machine has not been fixed or replaced. Please avoid this company so you do not experience the same issues.

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Thumbnail of user jordanr375
8 reviews
0 helpful votes
October 11th, 2022

I have Ordered Espresso machines From Coffe Italia last week. The product is very good and deliver on time.

Thumbnail of user mattb589
1 review
2 helpful votes
October 20th, 2020

Will happily update this review depending on how the support process goes - but my first experience hasn't been ideal. It took a little longer for the tracking info to be sent onto me than I was expecting, assumed it would be an automatic process, but had to ask for details - not a massive issue, but I though this was coming from within the UK - not a deal breaker but just a little conflicting.

Finally arrived (ordered 9th Oct) on the 20th. Sadly the hopper is cracked quite severely and has an EU plug (not UK) - this is a £240 grinder so not really the welcome I was expecting! While I can arrange parts and fixes if required (awaiting what happens next) not the out of box I was experience and sadly means a quite a bit more waiting!

Hopefully the customer service can deal with this - and I will update this accordingly, but not overly happy to begin.

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Caff̬ Italia offers a premium range of coffee makers and grinders for your best coffee. Discover our great selection: over 2000 different coffee machines and grinders.

Company Representative

Thumbnail of user marcom152
MARCO M.
Typically does not respond to reviews

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