Coffe Italia

I bought a Gaggia Babila Espresso machine along with a bag of Caffè Italia coffee beans. The shipment is really fast and I was able to get my items within a week, given it's from United Kingdom to Denmark.

The machine is great and I have since drunk at least three cups of latte or cappuccino per day:-) and the beans are very fresh with a lot of crema.
I would definitely recommend Caffè Italia for anyone who is either just getting into espresso and not satisfied with milky drink at chain coffee shop to coffee connoisseurs. They have complete lineup of machines ranging from very decent low end ones for starters to high end presumer, commercial ones, accessories and coffee beans.

Deserves ZERO stars.

Ordered a Quick Mill Alexia Evo (Plus a host of other equipment over £1200) on the 28th April and have heard nothing since.

Had one email response saying my machine would arrive Tuesday this week... it hasn't and I've had no correspondance since.

REFUSED to provide me with a tracking number or any confirmation that my order has even been dispatched after asking 4 times.

As far as I'm concerned this is a fraudulent company.

NO ORDERS ARE POSTED FROM LONDON WAREHOUSE as they have stated on their website.

Barefaced liars - I'll be proceeding with a chargeback via my bank and raising this with trading standards.

100% avoid at all cost.

Managed to get Matteo on the phone, made him aware I was reversing charges if he doesn't provide me my tracking number immediately, said he was busy and disrupting his work and hung up on me, empty promises yet again as still NOT BEEN PROVIDED tracking number or proof of dispatch in 2 weeks since ordering.

This company's customer relation is a rip off, we just purchased the Quickmill Achille 0996PID, it arrived 2/3 weeks ago. You can imagine our excitement, we are coffee drinkers and we wanted to purchased one of the best machine. We plugged in the machine and nothing, we email, they gave us some unreliable instructions, we asked for a technician, we asked for pics, we asked for videos, none of those were provided. This has been 2/3 weeks. They suggested in an email for us to open up the machine. Our response was, "NO" their response "you probably burned the resistance, and i suggest you to contact someone locally to examine the machine" seriously, THE MACHINE NEVER TURNED ON. WE WANT OUR MONEY BACK. We will go to all type of channels to make sure that ever everyone is aware of this. We don't want another machine, TAKE YOUR MACHINE AND give us our money back.

I've ordered a gaggia classic coffee machine. After recieving the order and following instruction I found the pump would not prime.

After trying common fixes for this I contacted the customer help phone number. I have only recieved rude and unhelpful advice on this number. I have now spoken on the phone to this contact four times, each time with him hanging up on me whilst im still trying to talk with him.On one call they offered me a free repair and was directed to speak to their customer helpline. I would have been happy to receive this, but speaking to the customer help email has also been massive waste of time. I've explained that I have been directed there to get a repair but I am still in the cycle of them giving me simple advise on fixing the machine, which i tried last week.

After all this fiasco i found the same machine for £40 more at house of fraser. I should have got my machine from there to save myself the hassle.

Also machine was shipped with a Europeon kettle lead. Not a big deal but not as advertised.

I'm currently trying to get a refund. Wish me good luck.

I was researching different brands of Super-Automatic Espresso Machines for a little over a month.
On a Saturday my wife and I made a call to a manufacturing company store and they were closed. The next call was to Whole latte love. What a blessing it turned out to be! We spoke with a brilliant guy that knew her coffees and Super-Automatic Espresso Machines! Long story short, we followed her recommendation on brand choice of Automatic Espresso Machines, and our family of four now enjoy the Gaggia Babila One-Touch Coffee and Espresso Machine two times every day since receiving it!
The Gaggia Babila One-Touch I truly believe is the right choice for our family because of the ease of use, the height adjustment for taller cups and the convenience of the milk carafe!
Thank you, Caffe Italia for the great videos and a special Thank you to MARCO!

We were searching for the best espresso coffee machine on the internet and found COFFE CULT.
My husband established contact with Mateo and decided to buy a Bezzera Mitica S MN espresso coffee machine and a CEADO E6P automatic coffee grinder together with other related accessories.
We were very excited, however I made a big mistake with the payment and accidentally transfer two times the total cost from my bank account.
I called Mateo to let him know the double payment I made and he made me sure that I will get back the extra money I paid.
Giada was taking over our order and handling everything with us. After few days our extra paid money was in our bank account.
We very much enjoy the good service and professionalism from Coffee Cult-Caffe Italia sales persons Mateo and Giada. I must mention t

I got no response from coffee italia by email
They answered phone for first call only with complaints only by email
I tried email many times with no response
Gaggia only directed me back to coffee italia
I had to pay About £100 inccuding first postage's charge
Machine cost me £50 more ioverall than buying from gagggiauk who were excellent in repairing it

Order #UK*******

Gaggia Brera - ordered 23rd October 2020, received 29th October and was faulty.
Next day rang and was told (by very brusk man) to send an email. Sent email and video and asked for a replacement. Got back an email saying there was metal in the grinder and they attached a video on how to take the machine apart and fix it myself.
Rang Gaggia UK who were lovely and provided me with a letter saying they advised not to touch it as this would invalidate the warranty.
Then asked for money back as Cafè Italia's advice was so bad I was feeling really uneasy about the whole thing but specifically the advice to fix a new machine myself.
Eventually they paid for it to go back but said I had to wait for a report before I would get my money. Then they said they had fixed it and would be sending it back to me. I refused this and kept asking for my money back. Eventually I had to contact Amazon Pay (my method of payment thankfully) who within a few hours got them to agree to a refund. BUT they only gave me part of it and said they were keeping the rest (£67) to cover the cost of repairing it. Amazon Pay again were great and got the, to give me the rest of my money back.
This was such a stressful experience and totally took the pleasure of buying a bean to cup machine. Have gone back to my pod machine for now.
In my opinion they should be pulled up for this behaviour, from reading other reviews here it appears I am not alone I'm having a bad experience.

If you want complete ignorance this is a 5 star company, if you like dealing with arrogant people this gets 5 stars again, if you like to purchase items then don't need assistance if something is wrong then this outfit gets top marks streets above the rest. If you like ringing up to get problems sorted and like the idea of a person putting the phone down then this is the company to deal with. Please be aware DESPITE WHAT IT SAYS ON THE WEBSITE AND MY ORDER I got a European machine with a European plug NOT to quote 'Products will be supplied with the proper country plug' - this is a lie you get a travel adapter with it which isn't what is stated. Those of you having difficulty with this company just simply contact your payment issuer and request a chargeback for the payment on whatever grounds of the distance selling regulations is applicable to your case. People reading these bad reviews need to think twice before wasting time with this outfit who clearly operate in Italy/Spain despite giving the impression with the UK website & phone number they are in the UK. They may be a few pounds cheaper but you will lose out far more in the long run should you need to resolve an issue, I made a mistake but fortunately he will be on the end of chargeback very soon thanks to my credit card issuer, never ever again, if I could give it zero stars I would, worst ever retail experience I could imagine. You will get more cooperation from a Goldfish.