Stephan S.

This company's customer relation is a rip off, we just purchased the Quickmill Achille 0996PID, it arrived 2/3 weeks ago. You can imagine our excitement, we are coffee drinkers and we wanted to purchased one of the best machine. We plugged in the machine and nothing, we email, they gave us some unreliable instructions, we asked for a technician, we asked for pics, we asked for videos, none of those were provided. This has been 2/3 weeks. They suggested in an email for us to open up the machine. Our response was, "NO" their response "you probably burned the resistance, and i suggest you to contact someone locally to examine the machine" seriously, THE MACHINE NEVER TURNED ON. WE WANT OUR MONEY BACK. We will go to all type of channels to make sure that ever everyone is aware of this. We don't want another machine, TAKE YOUR MACHINE AND give us our money back.