I bought a portafilter after written confirmation that it was compatible with my machine. I received it and it was not compatible. I had to prove with photos and videos that it was not compatible indeed. They confirmed in writing from the UK that I would receive the compatible product at no extra cost to me, as the error was not mine. They passed the ball between the teams from UK and Spain and, in the end, from coffeeitalia.es they asked me to pay an extra cost of 35 euros if I wanted the compatible product (of course without justifying why such extra cost). In the end, their mistake had to be paid by me as a customer. I refused. After almost two months and about 20 emails, they finally made me a refund (what I paid for the non-compatible portafilter plus the shipping costs to Italy for its return) but not in its entirety, since 2.71 euros were missing. Very shabby. I asked for the reason why and never got a response. In short, the management of coffeeitalia.es (Caffè Italia) is terrible and really shabby due to its lack of transparency and ethics with the client. If you have a problem with your order, most likely you will also waste your time and money too.
Machine has an electrical fault, within 5 months it is now useless. Despite the 2-year warranty, the company will only replace within one week. Do not buy from Caffe Italia.
I have Ordered Espresso machines From Coffe Italia last week. The product is very good and deliver on time.
It was a pleasure to make a purchase in the online store. Thank you for the attentive managers! Now I am happy with the new coffee machine
Great service, perfect products, decent prices. Outstanding service, very efficient. Fast and professional.
Yes it's cool but the service system was so lazy. The taste of the coffee was good and smooth environment.
I like drinking coffee and basically I cosnider this beverage is one of the best. I also like tea, but coffee is my passion anyway. I started to explore various websites and coffee shops online in order to understand which sorts of coffee I didn't drink mainly to acquire such coffee and drink couple of cups. I found i nthe internet this coffee shop, which claims that this coffee is from Italia. I contacted customer support and found our how much I would pay for the delivery of this coffee. It wasn't so much and ordered it. It was shipped pretty fast and I have already tasted some cups. Definitely recommend this place.
Due to the current situation with the virus there was a small delay in delivery. Mails were always answered quickly and friendly. Coffee machine was finally delivered as described and the coffee now tastes much better than before.
My Quick Mill Alexia Evo has arrived just yesterday. It is truly a wonderful machine!
Thank you very much Caffe Italia for the transaction and assistance.
Fair price and product exactly as advertised.
Thank you for the accommodating service, and the reasonable price in comparison to other online stores. Without Coffeeitalia I wouldn't own such a coffee grinder.
From time of purchase to delivery was 3 weeks. This time is insignificant when compared to how long I hope to have the machine! I also had some initial technical issues with an airlock (common in brand new machines) which I called Matteo and he sent me some simple instructions on youtube which helped.
I definitely recommend Caffe Italia to anyone looking for a legit quality Italian espresso machine.
Not only are they much cheaper than anyone else, but their service was fast, friendly and efficient. I couldn't recommend them too highly. I couldn't post a photo because it was a present for my daughter and she lives on the other side of London
Perfect service all the way, professional, fast, courteous and the shipment arrived after just a few days from ordering and packed very well so that it arrived in excellent condition. Thank you Matteo for being so professional.
I've been dealing with this company in several occasions for issues of my coffee machine.
I have to say that replies were fast sometimes they replied evenat 10 pm! All issues sorted out very quickly.
I'm very impressed by the level of customer service of this company.
Wow, you exceeded my expectations:-). The grinder arrived today and I have already made the first few cups. This grinder is mindblowing cool.:-)
Thanks for arranging this so quickly.:-)
Kind regards,
Stefan
I wanted to buy a high range coffee grinder and espresso maker for a long time. Caffee Italia had the perfect offer (have a look yourself at the "SET" offers on their web for some awesome combinations of grinder+espresso machine at the best prices, and you'll see why I've chosen them) Best part of all was that they sent me an updated, newer, version of the machine i bought... at the same price. Bravo Caffee Italia and thanks a lot!
Having ordered a new Gaggia coffee machine at the beginning of January, it arrived, as Marco had informed me, earlier this week and we love it. Easy to use and makes fabulous coffee. A special thanks must go to Marco for his friendly emails, keeping me up to date of the delivery progress. Made the experience of ordering on-line great fun! Gracie Mille Marco!
I could call them even when it was not their working hours they would answer. I had few questions and they were always eager to help and answer them. As well they helped me with the choice and now im really happy with products i bought.
I ordered a Rancilio Rocky in June-21. Unfortunately UPS somehow managed to lose the delivery to my intermediate shipper, based in Luton, England. Upon notifying Caffe Italia I was immediately sent a replacement grinder which arrived without any issue.
The grinder itself exceeds my expectations. It is a serious bit of home barista kit, simple but seemingly bombproof and I am able to pull really decent espresso shots using my stovetop 9Barista espresso machine.
I can only recommend Caffe Italia for their service & great equipment
The store has a wide selection of products at fair prices. I had a minor problem with the shipment. They responded willingly, immediately and sent me a new spare part.
They communicate well.
I can only recommend the store.
Well thank you
Overview
Coffe Italia has a rating of 2.4 stars from 95 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Coffe Italia most frequently mention customer service and credit card. Coffe Italia ranks 8th among Coffee sites.
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- London, LONDON, United Kingdom
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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This customer is not aware the meaning of warranty: "Warranty" means manufacture defectiveness of parts, for instance it's a valve is broken or leakage due a bad assembly of the product this does not means free product replacing after 5 months, in this case product can only be inspected under warranty terms and repaired but not replaced for a brand new one.