Machine arrived damaged. Bend it with your hand is their response. Once they have your money they do not care. Look elsewhere. You have been warned.
Best quality service ever. Receive my order in few days around the world. Trusted website. Highly recommend
I got coffe machine (Expobar) with Barista kit with amazing price ever and they sent it to me in very short time thanks for them alote
Yes it's cool but the service system was so lazy. The taste of the coffee was good and smooth environment.
All of my questions were answered promptly and ordering was easy. It arrived inside the estimated delivery time. Thank you.
Brilliant service all round, a slight delay on dispatch, but worth the wait, shop with confidence! A+++
On 16/07/2020 I ordered BEZZERA MITICA S MN CAFFÈ ITALIA KIT EDITION 2 from coffeeitalia.co.uk
The order was dispatched on 22/07/2020 from Italy. I received it on 24/07/2020.
Yes it came with European plug which is not a big deal for me. The machine was tested before shipping and the test results was included in the box. The package was in factory condition and I believe I received authentic new machine.
During the order stage the website did not give me the order status; however; MATTEO from customer support was very helpful in providing the order status by email.
Before I placed my order there were couple of emails with customer support and MATTEO was replying and I got expert advice from him.
In my first use of the machine I faced some difficulties and for a while and from the reviews I read here; I thought there are problems with the machine. However; after reading the manual and some google search I figured out that I was wrong.
I recommend the troubleshooting page in the following website for anyone new to espresso machine: finecoffeecompany.com
The Kit Edition 2:
I think the accessories included in the kit worth the price and it is a bargain.
Overall:
I was lucky to deal with coffeeitalia.co.uk and highly recommend there service.
5* Ratings from David. Good job getting my christmas present comming in time. Thank you. It was a pleasure
La Pavoni Europiccola Coffee Machine and Rancilio Rocky Grinder
I ordered from the Cafe Italia website because it was the best price I could find. I read the online reviews after I placed the order and I was concerned about the negative feedback but needn't have worried. I called the UK number and was much happier once I had spoken to Marco. Marco explained that the machines would be shipped from Italy and supplied with UK plug adaptors.
My delivery was shipped by FedEx I received notification with a tracking number and the machines arrived in 7 days exactly as Marco said they would.
Unfortunately I have had a couple of issues but Marco and Matteo have been excellent. They responded quickly and both were polite and very helpful. In fact, I now have a good rapport with Marco and he included a bag of coffee beans and a beautiful wood tamper free of charge.
The bean hopper on the grinder was broken in transit and Marco arranged a replacement which was delivered quickly and was easy to fit.
I had an issue with the coffee machine not reaching temperature and it let off steam constantly. Matteo told me how to resolve the issue, it was simply caused by manufacturing dust in the pressure release valve. In fact I sent an email at 9.45pm and received a response from Matteo 10 minutes later explaining what the problem was and how to resolve it. That's pretty good service in my opinion. I'm not sure these guys ever stop working, I've had responses during the day and late into the evening! Marco has always answered my calls or called me back very quickly.
The UK address on their website is actually for A E Stanton, a service centre that they use. This is confusing, the website could be a little clearer. Personally I had no issue with this or the plug adaptors. I can easily fit a UK plug to the machines should I feel the need.
In summary, a big thank you to Marco and Matteo, they have been friendly and resolved my issues quickly. The machines were a great price and the free coffee and tamper were an additional bonus.
Overview
Coffe Italia has a rating of 2.4 stars from 95 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Coffe Italia most frequently mention customer service and credit card. Coffe Italia ranks 8th among Coffee sites.
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Customer purchased a second hand refurbished product UNDER COST. We have all the comunications with customer for anybody interested to see them, the coffee machine is in ful working order just the top panel needs to be bent it out this operation can be easely done in 5 min out so probably we have to say that the joker is this customer :)