Had an awful experience with this company over the last month, would really recommend avoiding.
I tried to purchase a new lever espresso machine because their prices are slightly lower and didn't want to purchase through a big corporate giant. They say they sent it to me but it was incorrectly labelled and so got held up, first in Italy and then apparently in the UK. I'm now getting messages from the shipper that the package has been lost en route, but Caffe Italia are refusing to refund me - just responding with abusive emails, threats, and repeatedly hanging up on me saying they "dont' have time to help" when I check in once a week.
I understand that some aspects of shipping are beyond a company's control, but according to the shippers Caffe Italia made errors that caused the delays, and are now sitting on £500+ of my money and refusing a refund. Extremely distressing.