ClubfurnitureReviews 710

The product itself is fine. Not exactly what I expected, but okay ( it is not as soft and cozy as I imagined, the reclining mechanismis a bit weird). The delivery was a problem. The guys did not want to carry it to the 2nd floor. My husband had to negotiate it and carried with them. Their argument was they could be sued for damages. Well...you never mentioned that it can only be carried to the 1st floor!. It seemed the guys did not care, they offered my husband to just return it on the spot. Then they could not move it through the door and once again my husband navigated it. They are supposed to be professionals knowing how to get the furniture through I suppose! They kind if do it every day, dont they? My suggestion to not use this particular company for delivery purposes, they are not good for your business.

This is the second large piece of furniture we have purchased from your company. None of our friends can believe we buy "online" without having seeing/sitting in the furniture first. Your free return policy gives us the courage to do so. We have not been disappointed in both of our couches. In both cases we have chosen the Tier 1 leather and it is so soft, so beautiful we can't imagine what the Tier 2 and 3 would be. Thanks for helping us to enhance our home and make it MORE comfortable.:-)

The ordering process was fine up until towards the end when they realized right about when I was supposed to receive the sleeper sofa, that they didn't receive final approval for the second and larger leather sample. Apparently, this happened to a number of their customers where they forgot to tell their customers that they needed a final approval on the larger sample. They realized they had made a mistake, so expedited some of our orders. When I received the sofa, I looked at the bottom and was very disappointed by the quality! Some of the tufting was showing...
Needless to say, this is my first time and last time buying from this company.

The couch quality is amazing! It's so beautiful and comfortable. We will probably purchase again.

The only complaint I have is that the delivery men were a bit rude and not friendly. They set one of our couches up on one of its' short sides (long ways up in the air) and then accused my 11-year old of pushing it over when the wind blew it down. We were all inside and my son is the only one that witnessed it...and is not a liar. Luckily it didn't break the couch but they were quick to remind me that if there was damage it was our fault.

Just beware of the delivery guys and inspect for damage.

Prior to my order of a leather recliner I asked a couple product related questions which were answered very quickly. I decided
On the Bronson leather recliner due to a positive review from a big, tall guy. My husband and son are also big and tall. The recliner was delivered one week ago and is everything I expected it to be. Very well made and price is great. The quality of leather is excellent. I will now order another on to sit next this recliner. I have other leather furniture from PB and this piece is equal in quality but 3/4 the price and no shipping charges. I wish I had known about them earlier!

The delivery service was not customer friendly. They called early on a Saturday morning ( 6.00) AM. Told me he would be at my home in 30 minutes.
Two men arrived, carried the chair inside the front door, removed the plastic cover. If I wanted anything else done, I had to pay them extra. I told them to leave. The chair was great, exactly what I ordered. I am very please with the new chair. The delivery service would prevent me from ordering another chair or anything else. They were in and out in less than five minutes.