ClubfurnitureReviews 710

Initially, I loved my reversible sectional sofa from Club Furniture. It's a nubby teal color and was gorgeous. Within a few months, the back of the sofa started puckering and one of the cushions was pilling. I contacted Customer Service who referred my email to someone else. Waited a few weeks and followed up. This time it was referred out to a local upholsterer who contacted me and came to my apartment within a week or so. Although he spoke very limited English, he recognized the problems, took some photos. He took apart the back of the sofa and reattached the fabric as best it could be pulled taut. I am pretty satisfied with that, but he took numerous photos of the pilling and sent them to customer service. Their response was that this was normal "shedding." Well, now this shedding has spread to another cushion (but curiously, not the entire sofa).
It can't be vacuumed or wiped off the sofa, the "shedding" is clearly attached to the sofa and is permanent. The sofa looks like an old sofa and is only 6 months old. I loved the flexibility of this sectional and was hard pressed to find the small size for my Manhattan apartment. However, I really regret taking the leap of faith and making this expensive purchase online. Additionally, I had asked about the durability of this fabric before my purchase. This was a very expensive mistake and I can't wait until I can afford to replace this sofa.

Just love Club Furniture. Just purchased my third sofa. I love the quality. My first sofa was purchased about 15 years ago for my St. Croix house and it is still in great condition even though I do vacation rentals.
The 2nd sofa was purchased 4 years ago for the living room in my Florida home. The 3rd sofa just purchase is for the family room in the Florida home. The furniture is not only well made but also looks great. The shipping went smoothly and the furniture was set up by the delivery men. I was very pleased with the whole transaction. I am now looking to buy a recliner and I know that will also be a great purchase.

We couldn't be happier with our slip covered sofa and love seat. We received our sample fabrics quickly and, with a little assistance from Club Furniture customer service, we selected a beautiful, neutral Crypton fabric. The furniture was ready for shipment in about four weeks and arrived shortly thereafter. Delivery and setup were painless. The build quality is superb and we are very pleased with our fabric selection. We look forward to ordering more furniture from ClubFurniture in the future.

Over the last decade I've ordered three chairs, a chaise and a couch. When the cover of the chaise cushion split open, Club Furniture sent me a new cushion, although it had been several years since I purchased this piece. This is a very customer-service oriented and personable business! My pieces are all slip covered, and because they've continued to offer the same product over the years, I've been able to get replacement slipcovers when I want to change the look. I highly recommend Club Furniture.

Ordering from Club Furniture was a great experience. As I live in Wyoming, we do not have a lot of furniture stores to shop at and test the different sofas. So, I was basically buying a sofa sight unseen and untouched. Your sales staff was excellent in helping me pick out the right couch. I worked with Darren and he was extremely helpful by helping me decide the correct couch and fabric. The swatches make it easy to get a feel for the fabric. Overall, I explained what I was looking for and Darren helped me pick out the perfect sofa. Thank you.

We are very pleased with our experience purchasing from clubfurniture.com. We've never ordered furniture online and were a little nervous taking a leap of faith to order a couch, unseen, without actually getting to sit on it. Despite many local furniture stores in our vicinity, no one really had what we were looking for, a tight backed sleeper sofa. From Club Furniture's styles, material color choices, stain resistant fabric options, it was easy to put together what we wanted and the online photo renditions gave us a good idea of what to expect; so it put our mind at relative ease. They provided a full sampling of the material color options, which confirmed for us we made the right choice. They followed up with a request to confirm our order before moving forward with production. Once our order was finalized, we waited roughly 7 weeks before it arrived. The delivery company was efficient, respective of our home and set up the couch and tested the sleeper mechanism prior to our acceptance. The couch is beautiful. We highly recommend Club Furniture and have it in mind for future purchases.

The sofas I purchased from Club Furniture appear to be well made, and I like them. However, they were not as I expected. The actual colors of the sofas were misrepresented by the sample color and the photos online. They are lighter than I had anticipated. The love seat also came with water damage on the cushion. I was surprised that quality control let that pass inspection. I did receive a replacement after many phone calls though.

I bought a slipcovered sofa. They sent me samples of all of the fabrics offered so that I could confirm the color even though I saw it online. Seeing and feeling the actual fabric was a nice extra step to ensure there wouldn't be any disappointments. When I got the fabric samples and called customer service to conclude the order.

The item came earlier than expected and the deliverers called to confirm we would be home. There was some confusion on the delivery since I thought they would bring it into the home. I called Club and they said that wasn't included in free delivery but they spoke with the delivery people and told them to bring it into the house (this would be the only time they would approve indoor delivery). We are very pleased with the quality of the furniture and the excellent customer support in both the ordering process and the resolution of the delivery issue. This is a first rate company to work with.