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Cliphair

How would you rate Cliphair?
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GB
1 review
1 helpful vote
Follow Why M.
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In no way is this real hair and it was impossible to blend with my own hair. Waste of €50

I kept it though as customer services don't reply to you and if it didn't look cute on my dogs ot would be in the trash can.

Date of experience: October 17, 2024
Ireland
1 review
0 helpful votes
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Great Customer Service
October 29, 2020

I ordered the wrong length extensions by accident, I didn't realise until after the transaction had gone through.
Leah who is managing their emails was very accommodating and pleasant.
She issued me a refund no problem, I just reordered the correct length.
Great customer service, looking forward to receiving my products!

Date of experience: October 29, 2020
GB
1 review
0 helpful votes
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Bad
July 2, 2021

Worse place Iv ever bought hair extensions from spent over £200 and they came looking nice but as soon as they got put in my hair they were not real hair it was synthetic they went horrible and bushy and dry after only 2 days of wearing them.! I have emailed them but still haven't had a reply off them. So very disappointed!

Date of experience: July 2, 2021
GB
1 review
15 helpful votes
Follow Lydia R.
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Ordered the silver Grey tapes it does say one pack would be enough but the hair is very thin so I ordered another pack. The hair quality felt good on arrival a little bit thin but after one wash the hair has lost all softness and feels straw like. I haven't toned them and I've washed them gentley with sulfate free shampoo and conditioner. I've had extensions before so I know how to care for them and I'd liken them to the same quality my usually extensions are three months in. Annoyed because I've spent £200+ pounds on hair that simple isn't good enough quality to wear as tapes I'd avoid ordering the grey extensions I can't speak for the other colours as the quality may differ. Customer service and ordering has been pleasant enough just a poor product.

Date of experience: June 26, 2020
Illinois
15 reviews
51 helpful votes
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Amazing
July 24, 2020

I would like to say thank you for the great customer service I revived from Cliphair! And Great quality products every time! I recommend clip hair to anyone that wants good quality extensions at such a reasonable price.

Date of experience: July 24, 2020
Texas
1 review
1 helpful vote
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Terrible customer service
July 17, 2022

I have been trying to get my color match and no one seems to care. I emailed you to let you know that I tried using the USA phone number listed to contact you, and it never worked. After informing you of this, you take it off and label it as a Canada phone number! Additionally, you expect customers who are not in the UK to pay for an exchange and that is unfair! Lastly, you advertise you will send care instructions and how to use your product and that is a lie. Take it off your pics! When I ask you about your instructions, you tell me you have a blog. I go to the blog and it's completely useless! You have terrible customer service. So disappointed with your service and your company! Never again!

Date of experience: July 17, 2022
Bulgaria
1 review
15 helpful votes
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SUCH A WASTE OF MONEY
September 23, 2020

I bought hair from them middle of July. I opened the box of with hair and totally looked like someone returned before me. Then I took out the hair from the packaging and its was so thin, I washed the hair and toned with blue shampoo(I just left the hair for 1 min in a bucket with warm water mixed with the shampoo I didn't even applied directly) and then turned into 3 different colours just as blue, purple and silver. I dried the hair and started to look like I have bleached for hours. I contacted the company for refund they said to write them an email and they will send me a code to return the product. And of course I never received one. They started ignoring me such as my emails, my messages on Facebook and my comments on their page. The hair also falling out since I bought it and tried to brush it couple time and I cant curl it ot straight it because this is not a virgin hair. And the way the put the clips on is ridicules.

+1
Date of experience: September 23, 2020
GB
1 review
8 helpful votes
Follow Lindsay W.
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BEWARE
October 20, 2020

I ordered ultra volume double weft 18 inch clip ins in the white blonde but came very yellow also alot of thick black & orange hairs running through them.
So I decided to tone the in warm water and a bit of purple shampoo, as soon as they got wet from the seams the hair was just falling out in clumps, not what you expect for £150!
I have been wearing extentions for best part of 20 years and iv never experienced this before with hair plus the awful customer service.
I rang & sent emails explaining and sending them all the pictures, after getting on at them for around a week they finally agreed to refund me half of the money.

The quality of the actual hair is okay apart from the thick black & orange hairs running through, the extentions are not going to last as long as they should with bad shedding from washing, styling ect.
I deffenetly wound not recommend this company at all worst experience iv had with a company all the proof was there but they didn't want to resolve the issue.

This was just from toning in purple shampoo and air drying
+12
Date of experience: October 20, 2020
GB
1 review
1 helpful vote
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Unhappy Customer
June 15, 2022

I want to return the hair as they are extremly thin and did not suit my hair when I tried to style them. I have worn them 10 minutes and look exactly the same as when opened. However as they have been styled once to see if they look good I have been refused a return. This is not made clear to you when you buy them. Now I have a product that I will never use but someone else could.

Date of experience: June 15, 2022
Germany
11 reviews
40 helpful votes
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Well done!
May 11, 2020

Colour match service was fast efficient and when the extensions arrived they were spot on. Delivery was fast and efficient even during this pandemic! Well done clip in hair and fab quality of hair extensions.

Date of experience: May 11, 2020
GB
1 review
7 helpful votes
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Love!
October 22, 2020

I've worn hair extensions for over almost 10 years now and I've never had a pair as beautiful as this, great value for your money and it's top quality, I ordered the classic full head Clip ins in darkest brown and was worried they wouldn't be thick enough as they aren't double wefted but I got plenty of hair and it feels beautiful and colour matched my hair perfectly, will deffo keep buying from here! Fast delivery too

Date of experience: October 22, 2020
GB
1 review
13 helpful votes
Follow Roxy P.
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So annoyed I tried out this company and wasted £100. The colour doesn't look anything like the colour in the photos - I tried to dye to get a better match and nothing!
Crappy hair - stick to lullabellz or viola x

Date of experience: June 14, 2020
GB
1 review
19 helpful votes
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Terrible
August 5, 2020

First of the order. I paid for next day delivery as I needed them by that date and it didnt arrive( I did get a refund) now probably 4 weeks of having them they have started to fall apart the wefts have separated from each other hair falls out a crazy amount when brushing and when I run my fingers through the hair multiple strands of hair easily pull put from the weft. The ends of the exstentions are extremely scraggly and thin making it difficult to blend, and I wouldnt say I have very thick hair, wear them for anymore than an hour and it Mattes up at the back of your neck having to brush them quite often. Overall a bad experience and a waste of money wishing I had held out for a more expensive company with better quality hair. I will update on how this is resolved.

Date of experience: August 5, 2020
GB
1 review
20 helpful votes
Follow Freya H.
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I spent £250 on hair extensions that didn't even last a week! I do not recommend and once emailed customer services all they said was it is real hair and ignored my second email. The hair extensions did match then as soon as I used purple shampoo it changed the colour of the hair extensions within one wash but not my natural hair as you can tell from the photo it is not real hair and I'm disgusted that they haven't even tried to solve the problem with their customer after spending this much money.

Date of experience: May 6, 2020
GB
1 review
14 helpful votes
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I spent nearly £300 on micro loop hair extensions and they all fell out within a week. I contacted cliphair customer services at the time and I am in an ongoing battle to try to get a refund

Date of experience: June 29, 2020
GB
1 review
0 helpful votes
Follow Kerry M.
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Ordered some double drawn 24" clip ins, absolutely adore them! Order came quickly, my hair is ginger so was worried about colour match but it matched perfectly! Silky soft thick hair, blended well, clips were very secure! Wish i could wear them every day and night!

Date of experience: June 13, 2017
Australia
1 review
15 helpful votes
Follow Nessa H.
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These extensions are cheap, and they really dont last long, i've bought from cliphair twice and every time the same thing happened, after a little while they started tangling like crazy no matter what i tried, they had bits of random cotton running through the hair and random dark hairs, some of which burnt away meaning there was a few synthetic hairs too. I'm pretty upset with the quality but for the first 2 weeks they were nice...

Date of experience: May 11, 2014
GB
1 review
0 helpful votes
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Fabulous
November 4, 2016

I have long black hair and wanted a change so I bought the ombre dip dyed extensions from cliphair. As always brilliant quality and blend in perfect with my already thick hair. Excellent for that quick change then back to normal the next day without any damage :) highly recommended!

Date of experience: November 2, 2016
GB
1 review
0 helpful votes
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Amazing company
March 10, 2015

Definitively one of the best companies you can deal with for customer service. Always happy to help and can offer advice on different products. Have always had next day delivery without ever paying for it. Was skeptical at first about the quality of hair as it was relatively cheap when compared with other brands, but I can safely say they've now got my business for life.

Date of experience: March 10, 2015
Canada
2 reviews
0 helpful votes
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Best clip ins ive bought
October 20, 2016

Great quality, long lasting - Quick shipping!
I bought some extensions for a wedding last minute, had them shipped to Canada next day and they were here on time, and were perfect - The color match is perfect. I will order again!

Date of experience: October 18, 2016

Overview

Cliphair has a rating of 2.6 stars from 249 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Cliphair most frequently mention care instructions and full refund. Cliphair ranks 20th among Hair Care sites.

service
19
value
19
shipping
19
returns
13
quality
19
+49