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Cliphair

How would you rate Cliphair?
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Pennsylvania
1 review
17 helpful votes
Follow Stephanie C.
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This hair sucks! I bought the double weft the first day they felt standard just a little more thicker and coarser. The moment I took a shower and wet them
Is when all hell broke lose and they where done for! Nothing but ratty unmanageable terrible hair that is dry dull and looks like spilt ends? And sheds so bad not to mention they are claimed to be 100percent human hair? When it's clear to see it's a synthetic blend seriously girls do not buy this hair at ALL I'm a little angry at myself for not looking online at the reviews before waisting 250 on it

Date of experience: March 8, 2015
Farhan M. Cliphair Rep
over a year old

I am sorry to read your complaint. Please be assured all our extensions are made with 100% human hair. A fiber burns test can be carried out on a small piece of extensions if you have any doubts. Please note extensions require some extra care when wash them and all the care instructions can be found on our website. Please follow the link below.
https://www.cliphair.co.uk/care-instructions.html
To resolve the issue swiftly kindly send us your order details at cs.manager@cliphair.co.uk and we will look into this ASAP.

M Kazmi
Customer Service Manager

Canada
1 review
1 helpful vote
Follow Lara B.
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DO NOT BUY
March 14, 2019

If there was 0 stars I would have put that. My extensions never came! I have not gotten my money back, they are not willing to send me another set and now I'm out £90. I have been contacting them since 2017 and it's almost 2 years later. This company is a joke. They keep trying to blaim it on royal mail and saying it was there issue but royal mail have on record that it was not delivered. There customer service is beyond appalling everytime I have called to try and resolvde the issue.

If you feeling like donating some money then go to a Charity but whatever you do don't buy these extensions because that is all you will be doing.

Date of experience: March 14, 2019
Farhan M. Cliphair Rep
over a year old

Dear Lara

I am sorry to read your comments. We send all the items via tracked service and on Royal Mail tracking your order was showing delivered. As you claimed non-receipt we disputed the matter with Royal Mail on your behalf, however, the claim was refused by Royal Mail as they never received a signed form from you confirming you did not receive the item.

Unfortunately, in situations like above, we have to follow the guidelines provided by Royal Mail and if they don't receive the signed form from the recipient, the claim gets refused.

On this occasion, I would like to reiterate my apologies for the inconvenience caused.

M Kazmi
Customer Service Manager

Canada
1 review
0 helpful votes
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Great!
April 21, 2017

I got the double wefted hair and they were great quality and the clips hold well. Im happy with them especially in comparison to other brands I have bought from in the past. Will definitely purchase again!

Date of experience: April 21, 2017
GB
1 review
0 helpful votes
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Amazing Hair!
August 3, 2018

The hair was perfect. I will never order from anywhere else. Great condition, thick from root to tip, secure clips (hair doesn't even need to be backcombed!). Great customer service.
Amazing colour too!

Date of experience: August 3, 2018
GB
1 review
10 helpful votes
Follow Debbie m.
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I have spend nearly £300 with clip hair recently and when one of my items after only three uses became unwearable after a faulty clip i sent the item back. The company will not refund as they dont care after it has been worn they only refund if the item is faulty on arrival. You spend all that money on something you expect it to last 6 months to a year minimum. To make it worse they do not reply to your emails and the service is terrible. I would of bought more clip ins from them but now i will not be doing as they dont care when you spen £80 on an item and it brakes - terrible service i will not be recommending them to anyone

Date of experience: March 10, 2017
Farhan M. Cliphair Rep
over a year old

Dear Debbie

I am sorry to read your comments. Kindly note Hair extensions are a hygiene product and just like cosmetic products no retailer will take a return of any used hair extensions unless there is a fault with the hair.
You have mentioned there was an issue with clips. Upon examination we can see that there was no problem with clip itself but the stitching that holds the clips to weft was lose. This can be easily mended by us and I don't see a reason why the product in itself should be replaced because the hair was completely fine. You also had the product for more than a month. I understand you have stated there was only 3 uses but you will appreciate we have no way to find out how many times the product was used. The clips can come loose with regular use of product.

Regards
M Kazmi
Customer Service

GB
1 review
2 helpful votes
Follow Jenna T.
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I bought a weft of hair from this website but unfortunately it was the wrong colour! I emailed them and asked what to do and all I had to do was cut off the free post label and post it back with the different colour I needed! I was informed when my exchange was taking place! Brilliant service and good quality hair! X

Date of experience: December 17, 2014
GB
1 review
0 helpful votes
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Game changer!
May 11, 2018

I have used Cliphair for almost 12 months now and Ill never shop anywhere else! I buy the 22 micro rings. The hair is so smooth and easy to maintain and lasts me Atleast 5 months per lot. Theyre excellent value for money. Ive recommended to all my friends who have since purchased from this site and will continue to do so!

Date of experience: May 11, 2018
GB
1 review
9 helpful votes
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Horrible
March 16, 2016

I ordered some extensions, they are meant to be real human hair. They are the worst hair extensions I have ever had. I only took them out the case to have a look and they went all frizzy straight away. They feel like hair you get on a doll I am very disappointed and I've asked them for a full refund. What a waste of £60

Date of experience: March 16, 2016
Farhan M. Cliphair Rep
over a year old

Dear Kayley
I am sorry to read your complaint. Our extensions are made from 100% human hair and you can do a simple fibre burns test to check it.
We have a dedicated customer service who is happy to deal with any complaints swiftly.
Can you kindly contact me directly on cs.manager@cliphair.co.uk and I will be happy to resolve the issue for you. Please mention site jabber when contacting us.

New Jersey
1 review
0 helpful votes
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Awesome clip ins!
April 8, 2015

These clip ins are wonderful! I was nervous at first because these are my first set of extensions and I was overwhelmed by the amount of companies and reviews. Clip hair had consistent positive reviews and the price is amazing! I loved my clip ins from the minute I got them which was within days of ordering! They are soft and the company helped me match my hair color perfectly! I am definitely going to buy my replacement set from clip hair and will recommend them as a quality product!

Date of experience: April 8, 2015
GB
1 review
10 helpful votes
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I ordered the bright red 20" hair extensions, they came and were more dark burgundy than bright red. The ends were completely frazzled and they need about 2-3 inches cut off them, there's A LOT of dark hair running through them and is noticeable. I received them yesterday and I can't even run my fingers through them. Terrible quality and a terrible company. Don't buy!

Date of experience: December 15, 2013
GB
1 review
0 helpful votes
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Very impressed with how quick the order came and their customer service was brilliant. Will definitely recommend ClipHair to friends and family. In this day and age I was very satisfied with this company. Well done ClipHair.

Date of experience: March 10, 2015
Farhan M. Cliphair Rep
over a year old

Heartfelt thanks for appreciating us.

Canada
1 review
0 helpful votes
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Lightest blonde #60!
October 25, 2016

I have had extensions for 6 years now many I have had to throw out because of their bad quality. I am so glad to have chose cliphair extensions best quality I have had! That's the truth. I toned them and they are shiny, easy to curl or straighten, no shedding! Clips are strong and it's honestly so much hair for such a low price! I will be repurchasing again. I shipped with FedEx and I live in Toronto I got them the very next day! Amazing!

Thank you again!

Date of experience: October 24, 2016
Canada
1 review
0 helpful votes
Follow Chelsey K.
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I love the hair extensions I've ordered from Clip Hair. The hair is thick and shiny, great condition. Very affordable, compared to other sites I've looked at online. I will definitely from them again.

Date of experience: September 6, 2016
France
2 reviews
1 helpful vote
Follow Mia K.
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Im absolutely loving this hair! The colour match was perfect. A big thank you for your colour matching team. The reason why I'm loving these extensions so much is that these are not so thick so it doesn't stand out from my own very fine hair, it blends in perfectly. If you have fuller hair, go for double wefted clip-ins. For me, regular clip-ins are perfect. Also in the past I have chosen extensions that are lighter than my own hair as it is really hard to tell which colour match is the one for you unless you know better. So Im glad I used Cliphair's colour match service to get the perfect match for my hair :) And great customer service! Will order again from Cliphair.co.uk

Date of experience: May 17, 2016
Canada
1 review
0 helpful votes
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Amazing product
October 18, 2016

Absolutely love my clip in hair. Would highly recommend it to anyone. Colour matched perfectly. Feels great. I have a professional hair stylist friend who I hadn't seen in a while... she couldn't even tell they were extensions. Had to ask!

Date of experience: October 18, 2016
Iowa
1 review
0 helpful votes
Follow Holly S.
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For me I have the multi toned brown and blonde, better known as Bayalage- not ombré and it has been impossible to find a mix of hair that blends in this color goes with several tones it is ridiculous! I will be buying more and referring my beautician to this website for this color alone!

Date of experience: January 11, 2018
GB
1 review
1 helpful vote
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Fantastic extensions
December 18, 2015

These hair extensions are FABULOUS! I really am confused at seeing so many people finding the quality of the hair poor after washing. I have soaked my #60 platinum blonde extensions in purple shampoo to tone them to the silver white colour of my own hair and they are now even softer and silkier than they were when they arrived! Beautiful hair, yes there are some occasional dark hairs in them but to be honest, that's to be expected with budget hair extension brands and really, there wasn't as many running through the Cliphair extensions as some other brands I've bought in the past. Soft, shiny, they don't tangle and they don't shed much when washed either. Cliphair are now my trusted brand for life - or until my own hair grows to waist length! :D

Date of experience: December 18, 2015
GB
1 review
0 helpful votes
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Excellent quality
January 16, 2018

The hair quality is great it really feels like my natural hair and blends perfectly with my natural colour. Shame my head is smaller than average and they don't do smaller size but the product itself is great. Would recommend cliphair no doubt.

Date of experience: January 15, 2018
GB
1 review
3 helpful votes
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His is my second purchase from clip hair, my first was for clip in hair extensions which I am still wearing. I was off on my hols and wanted something different so I ordered the clip in ponytail. The hair is lovely quality and the colour is perfect. The pony tail is quite long but you can cut a inch or so off the bottom if you think it's too long. I've had loads of compliments whilst wearing this and even my mum liked it. The customer service at clip hair is great and I wouldn't hesitate to recommend them! Alison L

Date of experience: April 19, 2016
GB
1 review
0 helpful votes
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Dont see many reviews from people who have used them everyday, however i use mine everyday and used to get them beaded into my hair and they're still amazing 7 months down the line! Honestly worth the buy and i wont go anywher else to get my hair extensions! Great price to top it off aswell!
I sometimes sew my old ones to my new ones to make them even thicker and you cant tell the difference between the new and old, they're great!

Date of experience: May 23, 2016

Overview

Cliphair has a rating of 2.6 stars from 249 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Cliphair most frequently mention care instructions and full refund. Cliphair ranks 20th among Hair Care sites.

service
19
value
19
shipping
19
returns
13
quality
19
+49