Essex, CT 06426, US
Click4support called today and said they would not be billing me for services at all, due to my disatisfaction with the services. They also offered a $50 gift certificate if I would revoke my reviews. I declined the gift certificate.
*****Update: Sept 8 2014*****
I hired a computer expert ($215 vs $1200) from a local company to determine 1) was I ever hacked 2) Did Click for Support add any spyware etc. on my computer 3) what exactly did they do for $1200 as the promised "invoice" that was to arrive within 36 hours never arrived so I have no evidence of what they purportedly did for $400 of the $1200 which was to encrypt my data from the "hackers." 4) fix my printer, which was the original reason I called Samsung (or tried to).
The written report says 1) "found no evidence that an intrusion had ever occurred) 2) the only "protection" they installed by MalwareBytes. This program is available for $24.95 and comes with a license for 3 devices. They did not provide the license and despite promising to protect "up to 15 of my devices" and repeatedly telling me not to install any other anti-virus or spyware etc. programs, they did not put the program on any other device. Though they said my Avast anti-virus "wasn't doing anything for me" they did not replace it. All my data was already encrypted anyway and they did not add further encryption, and that the network is configuered on the ATT device and changing the internal IP addresses of the network would not increase the protection the network already has. The printer --the reason I called in the first place --has a hardware problem and is being replaced by its warranty.
Their 100% money back refund REQUIRES you to agree to allowing them AGAIN to remotely access your computer so they can "fix" the problem. If they've proven themselves untrustworthy already, why would anyone allow them to do that again?
I urge anyone who was duped by these folks to dispute the charge on your credit card. I am confident I will not have to pay this charge.
I feel so stupid. They are a scam. I called Samsung with a printer problem. They refer me to a tech person who says it will cost $400 to fix the problem and say my network was hacked. The dropped Microsoft's name and I thought they were microsoft technicians. They show me how many attempts were made to hack it but say the hackers were unsuccessful as they had not opened the info. The $400 was to encrypt the data so that if it's opened at a future date they won't be able to access it. I have a business with lots of confidential data on it. I had to decide fast what to do as I had clients waiting for me. I approved the $400 charge. They they said but you need to protect your network for the future from this happening, the basic plan is $900 the premium is $1400, something like that. I said I need to think about it and will call tomorrow. They immediately drop the price to $900 for the premium plan and throw in some services. I said charge me $700 and we have a deal. They did. They spent 2 hours or more fixing the printer problem, it wasn't easy. Then I read these reviews as soon as I hung up. I called to cancel the contract. Credit card company said I have to wait til it's posted to dispute it. I will pay the $400 for being stupid but they haven't implemented the contract and I called within 15 minutes of authorizing it so I hope I can get it back since they haven't been given the money yet. The technician seemed very competent but the whole company is full of shysters.
We apologize for the inconvenience caused to you.
Click4Support being a leading third party tech support provider is very sensitive on the issue related to giving wrong information to the customer and charging unnecessarily. To minimize this, we have set quality parameters and take strict actions against such issues.
For your information, our refund policy can be viewed at http://www.click4support.net/refund-policy.html.
I would request you to please share your order ID at email@example.com, for us to be able to look into this matter and do the needful.
"Brian" a person from the Phillipines (Brian said their business is located in Atlanta, GA) called yesterday 08 21 16 and tells me that hackers are getting into my computer and soon my Windows will be shutting down and not be able to run. He wanted to remote control my computer but I would not let him in. He had me go to MSConfig and showed me under Services where some programs were running and some were stopped, trying to instill fear in me. He said I paid his company $129 last year by check and I never pay anything online by check. He could not give me the date or the check number. He said that if I bought their product this time, it'd cost me under $100. He had me hang up after half an hour and said his 'accounting' department would call me back in 15 min. and tell me all the information I needed to know. Well, no one ever called back until I got another one of their 855 number scamming calls this morning. I refuse to answer any more of their calls. Over the past month, they have called me about ten times!
If they call you and if you want to waste their time, just keep talking, tell them lies, tell them you don't understand and make them keep repeating themselves and make them stay on the phone as long as you can. That costs them time, commissions and money.
What a bunch of very poor Philippine/foreign workers who need to move on and get a real job and not victimize those who do not want them in their lives. They should value themselves and not do work knowing that their business and products are garbage. Workers, have pride, find a job to be proud of and try to stop your business from engaging in such despicable practices! Have pride in yourselves!!!!!!!!
Tip for consumers: Bock their numbers 855 855 7688 and 855 955 9799.
DO NOT let Click4Support remote access and get into your computer. Do not follow their online instructions. They're out to lie to you and make you need them.
If you have time, waste their time as much as you can by lying, misdirecting them and making them stay on the phone as long as possible. Time is money and no commissions for them is what you want.
Report them to the BBB.
Keep calling them with as many nuisance calls as you can and fro
Tip for consumers: They are no longer in business
Tip for consumers: Stay away! Find someone local to help you.
Unbelievable that there are still people who fall for that crap in the IT world of today. Don't give them any real information.
Birth of date. I don't think anyone needs to know that personal information of yours as it has nothing to do with resolving an issue on your computer. What I believe they would need would be my IP Address or some sort of connection with our connection provider. Enough of all this introduction, I questioned the technician about their company. I became really frank with him about why he needs to ask my BOD and he didn't even answer the question so from then on I started to think that it's going to get me nowhere. He explained to me what their company is and gave me the address of their website.
There was really nothing on it but a space where I could type the support key that my "tech support" will provide to me which will enable him to do a remote connection. Remote connection will let him perform almost all the actions that I could do to my computer, and we both can see it. Kind of creepy. So I let him control my computer and I'm really thankful that he was very slow - I was able to listen to HOW he handles the situation. He even told me to stay on the line and typed on my notepad (please see picture)
I did not really understant why he wrote all these down but look at the spelling, I don't think a technician with proper education woud spell his/her profession as TECHNISIAN.
I stopped the remote connection with him because the phone call was lasting for more than 30 mintes and nothing was happening yet but all the babbling and stuff and I believed this would not be of any help.
Tip for consumers: NOT RELIABLE, CREDIBLE, ETC.
It asked for info that made me suspicious, so I demanded that the rep tell me my account number with c4supp. He looked it up and I was satisfied, but he said that the form wasn't working and he forwarded me on to another guy, who asked for access to the machine like they do. I went along cause after all, they knew my number. Well after a series of attempts to get a credit card and online banking to work, he got pay pal to a point where he said that he could only credit accounts for a minimum of 800 bucks and I would have to give him the balance via a western union transfer.
I said no way and he got upset, when my wife was on the phone telling him to give our refund to charity I shut down the machine. It had some trouble with a password when starting back up, but it recovered from that when I forced a shutdown. Before all that happened another guy called back and said that they could fix the startup problem for 300 bucks, but about then it had recovered. About a week later a lady from c4 called in response to message that I'd left over a week before and I told her all this.
She says that they aren't going out of business and I asked for ID theft protection due to their security problem.
She assured me that they'd do that but when I called the next day they said no.
Worse when we asked why they weren't warning their clients about these imposters, they said they wouldn't do anything till their investigation was over. The scammers called me again today. Apparently they don't keep track of who they've tried.
Click4support is a legitimate third party tech support company that deals in providing technical assistance to whom so ever in need.
Our job is to rectify tech related issues being faced by our customers by offering certain instructions over the phone. But when we know that instructing would take lot of customer's time, we take the remote access (only after customer's permission) of the PC so that we ourselves can resolve the matter. At no instance, we install any virus in customer's PC.
If you have faced any trouble due to our support, we true heartedly appologize for that and request you to please share the Order ID at firstname.lastname@example.org for us to be able to look into the issue.
We monitor each and every call for quality purpose. Sharing details on our email ID would help us resolve the issue faster.
Fr. John W. Morris
Customer Questions & Answers
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I wrote it hurriedly sorry.. I was to talk about click pay earn..
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Don't do business with this company. They are scammers. See my review from September 2014
About Click4Support.net (from the business)
We always advocate our respected customers, and perform all the possible activities to take them out of the swirl of technical challenges that may ever encounter with their systems.