Long story short--I called Tekdex / Click4support / whatever by mistake. They told me they were my Time Warner Cable company. I wanted just my television reset, instead they ran a program on my computer and charged me $299. And the TV never got fixed except by the real TWC a few days later. I live in fear that my computer is tainted and more charges will be put on the credit card. BTW, when you ask them questions their English gets worse and worse.