The positive reviews on this site had to have been written by Click4Support employees. This company took advantage of my elderly mother by charging her $299.00 for repair of a "slow" computer. Then they talked her into 4 years of premium technical support on an XP computer for an additional $999.00! They have refused to refund any of the money. I have informed her to NEVER accept a call from these crooks, let alone remote into her computer. Based on what she has told me, I am 100% sure they installed malware when they were first allowed to remote into her computer. Think about it...for $1298.00, she could have purchased an equivalent computer every year for the next 4 years! THIS COMPANY IS A SCAM!!! They clearly took advantage of an elderly person that doesn't understand computers.