The ordering process is easy and selection is fantastic, however I am finding the glasses large on my face
Always quick. Always accurate. Subscription service always gets me my contacts on time so that I never run out
It was easy to re-order my contact lenses. The order time was slightly delayed due to a supply issue.
Hi Sammy, thank you for your review. We apologize for any delays which were encountered with your order. We know the eyewear we provide is a critical part of our customer's everyday lives, and we understand timeliness is so important when you're relying on our product in order to see, so we appreciate your patience and understanding with us on this. If there is anything further we are able to assist you with, please do not hesitate to reach out! We look forward to 'seeing' you again real soon! - Team Clearly
My contacts were shipped and received swiftly, and in good order. I'm very satisfied with Clearly.ca's products and services.
It was a great price. I love this site. I'm using bush and Lomb weekly. It was light and easy to use. Hopefully I always get this deal. Thank you
Hi Jutatip, thanks so much for your review! We really appreciate the feedback, and are glad to hear you're enjoying your contact lenses. We recommend using www.clearly.ca/coupon-codes to ensure you're using the best coupon code for your next order! We hope to 'see' you again soon! -Team Clearly
Overall shopping and shipping was great and easy. Frames are very poor quality and the ear pieces falling apart.
We're terribly sorry to hear that you had such a bad experience with your new glasses, Donovan! The quality of our products is really important to us, and we're concerned to hear about what happened with this pair. It looks like our team was able to provide further support in the meantime, and please let us know if there is anything more we can do to help as well. Thank you so much! - Team Clearly
So simple to refill my contacts. All info kept on file and everything delivered quickly. Happy to purchase from Clearly again and again.
The whole process was quick and easy. The only thing I didn't care for is that the physical location is at Chinook Mall.
Hi Deanne, thank you for your review and thorough feedback. We are glad to hear you enjoyed our quick and easy ordering process. We understand our store location may not be convenient for some customers and if there is anything we can do to help online, please do not hesitate to reach out to us through Live Chat or at 1-866-414-2326. Thank you! - Team Clearly
I've been ordering from Clearly for many years now. The ordering process is very user friendly, delivery is fast, and price is reasonable.
Only issue is that no case was provided when ordering a set of glasses that cost hundreds of dollars. I found that disappointing.
Hi D. C, thank you for your review. At this time, all of our glasses should have arrived in a cloth pouch, then in a hard cardboard case. We're confident that this is enough protection while the glasses are on their way to you, but we really appreciate your feedback and will be sure to pass this along to the rest of the team for you. We hope to offer hard cases on our website again soon! If there's anything we can help with, please feel free to reach out! -Team Clearly
Always on time and always the best prices! We've been buying from clearly contacts for 6 years now and have never been disappointed.
Thanks so much for your review, Kellie! We really appreciate the kind words, and continued support over the years! If there's anything we can help with, please feel free to reach out. We're happy to help, and we hope to 'see' you again soon! -Team Clearly
I wanted to let the company know the frame proved to short on my face. Clearly flatly refused to do anything about it.
We'd love to make things right, Mohammad! We will be following up with the private message we sent on September 3rd to make sure this is sorted. Thank you for sharing your experience with us. Looking forward to your response! - Team Clearly
My contacts was delivered on time and it was nicely packaged. I would order again next time when I run out of supply.
Good. I ordered 2 pairs of glasses however the specifications of glasses when trying on were slightly off. But they fit good nonetheless
Hi Sarah! Thanks for your review and feedback on the 'Clearly Basics' frames. We want you to love these frames, so we're happy to provide you with some options which can help with the fitting. We'll be DM'ing you shortly, so keep an eye on your inbox! - Team Clearly
The glasses are ok, but their is something with the alignment (maybe I have not measure the pupil distance correctly). It's not perfect.
Hi Francis, thank you for your review. We're so sorry to hear that you've run into some complications with your eyeglasses. We want our customers to love and be 100% satisfied with the products they receive from us, so we're more than happy to help and rectify this for you! A member of our team will be reaching out to you directly very shortly to further investigate. Thank you for your patience. - Team Clearly
It was a fast delivery and good communication. They emailed me when there is no in stock but then the delivery was fast
Great product, easy to get new contacts without having to go into the eye doctor. I got the contacts I order within 2 or 3 days.
Thanks so much for your review, Wendy! We're really proud of our fast shipping (including picking and packing your order in our Vancouver BC warehouse, and offering the fastest 1-2 business day shipping options), so we're glad to hear you received your order so quick. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
This was my first time purchasing with Clearly and I am so impressed with how easy and fast this experience was. Thanks for the best service!
As every order, Came earlier than the long projected time and as I ordered. I have a very special order and cannot get them in store
Quick and easy, love the convenience. All my orders are on file and it is only a few clicks away. Delivery is always quick and on time as well.
Overview
Clearly has a rating of 3.3 stars from 5,181 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Clearly most frequently mention fast delivery, customer service and contact lenses. Clearly ranks 5th among Contact Lenses sites.
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- Vancouver, British Columbia, Canada
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Business History
We are relentless in our pursuit of the latest optical innovations, from contact lens technologies to breakthroughs in eyewear design. The ever-evolving nature of our product inspires us, and will always drive us to find you your perfect fit and help you see amazing. We believe in improving lives by improving sight, and with the launch of our Buy One, Give One mission, for every pair of glasses purchased, we're able to donate a pair to someone in need!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review and feedback Pam. We're glad to hear that the entire process worked out well for you, although we are sorry to hear that the frames you chose weren't quite the right fit. We want our customers to love and be 100% satisfied with the products they receive from us, so we'll be more than happy to reach out to you to help make this right! Thank you for your patience and understanding. - Team Clearly