Clearly delivers everything as promised. High quality, great service. Highly recommended.
Thanks, Clearly!
I had issues with the first order sent being lost and they sent a new package with a better tracking so I could actually receive them!
Thank you for your review, we truly appreciate it! We're sorry to hear your package was lost at first but that our awesome customer service team were able to quickly resolve this send a new package! Please do not hesitate to reach out anytime through our Live Chat or at 1-866-414-2326. Thank you! -Team Clearly
My glasses fits perfectly just as pics showed them. I could track my order. Less than a week I had receive my glasses. No hassle whatsoever.
They keep a record of all of your past orders so that you can easily reorder what you have had before, and they deliver orders quickly.
Ordering the product was easy and delivery was fast. However, I was expecting more of a realistic looking contact and more gray than blue in colour.
HI Jessica, thank you for your review. We really appreciate you sharing your experience, and feedback. While opened boxes of contact lenses are considered final sale and ineligible for refund, we'd like to see if we can help further with this, and we'll reach out to you directly. Keep an eye on your email inbox. -Team Clearly
My lenses came in a timely fashion despite the current situation with USPS. I will continue to bring rider my lenses from Clearly Contacts.
Hi Maria, thank you for your review! We really appreciate the rating and feedback. If there's anything we can help with, please feel free to reach out! We're happy to help, and we hope to 'see' you again soon! -Team Clearly
Very easy to order and came when expected. Super light weight and the photochromic change provides for a very dark lense in bright sun - perfect!:-)
Thanks so much for your review, Michael! We're glad to hear you're enjoying your new glasses! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
My glasses fit, with very minor adjustments. Previous experience ordering glasses online with another company didn't work out.
Welcome to our website Ashley! We're so glad to hear that you chose us to be your optical eyewear provider, and that you're enjoying our products! We look forward to 'seeing' you again soon, and helping you find that next great pair! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly
Always receive my orders on time.
The ordering process through the website is always straight forward and painless.
Yes, my new glasses arrived promptly. The lenses are perfect, but the frames and fitting receive 1/10. Worst frame fit I have ever had. The experience in the store was quite bad, so it is no wonder the fit and frame selection was bad.
In-store experience:
The eye examination was excellent. The Dr. had great rapport, offered information, fielded questions, and I am very happy with the end result of the prescription. Note: There is not enough space at the back of the store for this doctor to work.
The frames are another story:
The salesperson was very nice, although obviously lacked the skill to fit my frames correctly. The store had WAAAAY TOO MANY people milling about inside and no space for me to look in a mirror at the frames I was trying on. The sales assoc. Found space for me at the back of the store, but I was quickly ejected from there by a VERY RUDE sales assoc who hassled both me and my sales assoc.
The frames are nothing like the fit I experienced in the store. The entire frame is visible and blocks my peripheral view - up, down, and sides. The nose bridge is too low and slips down my nose. I have to keep it in place with my eyebrow. The arms are miles too long and not contoured to my head or ears. The right arm is downright past my ear and curves AWAY from my head. Image trying to get a mask, earbuds, hearing aids, or anything around that - yes, that knocks the glasses right off my face. They are a disaster and I cannot even wear them when I'm walking or driving because they obscure my line of sight. My glasses were $500, so I expect MUCH better than this.
I have made an appointment to go to a less busy store for a refit or replacement.
What a terrible experience! We're so concerned to hear that you experienced so many issues with your new glasses! The quality of our products and customer satisfaction is really important to us and this is unacceptable that you received glasses with such a poor fit. We'd love the chance to investigate the frame and vision issues and get to the bottom of this to provide further support and make things right for you. A member of our customer care team will be reaching out to you shortly to provide further support. - Team Clearly
The Shipment was fast and contacts easy to reorder. I enjoyed the gummy bears in the package also...
Long time Clearly client. Glasses and contacts. Such great glasses that I have a huge collection - and growing!
Thanks so much for your review, AM! We really appreciate the feedback--and more importantly, and your continued support for over a decade! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
They arrived early and look great! The prescription is awesome and so much cheaper than the optometrist office!
Nice frames and glasses are great. I have a thicker prescription and it still works with these glasses.
Thank you for your review and feedback Michael, we're so glad to hear that you're enjoying the glasses you received from us! If there's anything we can do to help bring this great rating up to a perfect 5-Stars, please feel free to reach out to us! We look forward to hearing from you again soon! - Team Clearly
Love the quick service and delivery. Very convenient to order online instead of going to the store. Q
My orders come in quick and accurate. Thoroughly enjoy wearing my contacts and rarely have issues with them.
The order was easy to place and delivery was quick. Staff are pleasant to deal with. This was for progressive contact lenses.
Excellent! It was my first order. I got them quite fast and I also save money on the delivery for the order!
Overview
Clearly has a rating of 3.3 stars from 5,181 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Clearly most frequently mention fast delivery, customer service and contact lenses. Clearly ranks 5th among Contact Lenses sites.
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- Vancouver, British Columbia, Canada
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Business History
We are relentless in our pursuit of the latest optical innovations, from contact lens technologies to breakthroughs in eyewear design. The ever-evolving nature of our product inspires us, and will always drive us to find you your perfect fit and help you see amazing. We believe in improving lives by improving sight, and with the launch of our Buy One, Give One mission, for every pair of glasses purchased, we're able to donate a pair to someone in need!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your excellent rating and review David! We also appreciate the suggestions you provided. We'll be sure to pass along the great feedback to the rest of the team for you! If there's anything else we can assist you with, please feel free to reach out! We look forward to 'seeing' you again soon! - Team Clearly