I still have my contacts I ordered from clearly but I decided to buy glasses as well and i love them both.
I ordered transition bifocals through Clearly. It was very easy and everything was delivered quickly and i am enjoying my new glasses.
Nice glasses arrived quickly. Right frame was loose and totally misaligned though packaging was secure. Had to take to optometrist to correct
Hi Donna, thank you for your review. We're sorry to hear about this experience! When it comes to getting your glasses adjusted, we have a few options for this, and we'll send you details directly. Keep an eye on your email inbox. -Team Clearly
Order regularly, and my orders have never had an error, the price is great, and product quality is too. Easy to order.
Welcome back Liesa. We're glad to hear from you again, and thank you for your review and feedback. We're proud to be able to provide our customers with quality products at great prices for all, and we're thrilled to hear you're enjoying it! We love hearing feedback from our customers on ways we can improve our website and services so if there's anything we can do to turn this into a perfect 5-star score, please feel free to reach out! - Team Clearly
I had shipping issues and the customer service handled it fast and made me feel secure with future purchases. Excellent customer service.
Had an issue with the PD and had to return the glasses. Problem was corrected and a new pair sent out quickly.
Thanks so much for your review! We're so glad to hear your glasses are working out perfectly for you now. We hope to 'see' you again soon! -Team Clearly
No issues with the service. I made a mistake when I ordered my contacts but Clearly made it right with little hassle.
The delivery is always fast. I have never found a better price. And the quality of the product has always been perfect.
My Clearly order always arrives quickly and is accurate. I love the pricing and I even got candy in my delivery box!
Great price and shipped on time, but when arrived I had noticed a chip in the lens and scratches on the frame.
We're sorry for this inconvenience, Joe! We are glad that we were able to reach out to you to provide further assistance with your order. Thank you so much for your patience! If you have any further questions or concerns, please do not hesitate to reach out. - Team Clearly
Shipping was slower than usual this time but at no fault of the company I'm pretty sure but because of the roads
Hi Brandy, thank you for your review. We want to apologize for any delays which occurred while your order was in transit out to you.We know the eyewear we provide is a critical part of our customer's everyday lives, and we understand timeliness is so important when you're relying on our product in order to see, so we do appreciate your patience with this. If there is anything further we are able to assist you with, please do not hesitate to reach out to us! - Team Clearly
I love my new glasses I received from Clearly. I can see very well with them and they are nice and light.
Hi Ardelle, thank you for your review and feedback on this. We're so glad to hear that you're enjoying the frames you received from us, and we're looking forward to helping you find that next great pair soon! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly
Pleasant, fast, impressed with product.
Prescription right on... even checked with my optometrist.
Thank you for great service and a great product.
Great website would recommend 10/10! It was easy to order, fast to ship and the price was the best I could find.
Wow! Thanks for the perfect score Olivier! We're glad to hear the entire process was quick and easy for you! We're looking forward to 'seeing' you again real soon! - Team Clearly
It was good, the product I ordered previously was discontinued and the Chat feature was quick to help me with a replacement.
I've used all of the major contact lens sellers and Clearly are the best. Quick delivery and 100% always the right order.
I found the online ordering process to be usee friendly and I especially like the try-on feature si you can see what your glasses will look like.
All the time I've 10 years I ordered my contact lenses from clearly contact no problem what soever Thanks guys highly recommended
Good delivery why do i have to write this?
I gave it four stars just because I had to deal with this garbage review section
Good day Caroline! Thank you for your review! While we love getting feedback - it helps us know what people love and want to see more of, and where we've missed the mark and need to make improvements! - it's also 100% voluntary! We really appreciate that you took the time to comment here, but rest assured you're never obligated to engage with a review request. We want every experience with Clearly to be a great one, and that includes any follow up! - Team Clearly
Used them for years. They aren't who they used to be. The first sign that they started to put cost over their customers was the shipping box. What used to be a sturdy shipping box became a crappy cheap box the same thickness as a business card box.
Then they stopped stocking my prescription. And all my orders had delays because they had to get sent to the manufacturer.
Now, they no longer carry contacts in my prescription. "Currently" unavailable actually means "not" as in never. Out of the blue. Chat bot icon is all over the site, but if you use it it, you have to fill in a bunch of info, only to be told no one is available. Call customer service? If you actually have a problem you couldn't solve yourself online, good luck with the call-centre rep who can't speak English, can't answer a single question, and has no clue what to do if your issue isn't in their stupid script. Try asking for a supervisor (hint: none are available). They will keep trying to go back to a script... one that has no actual info, or answers unless you have a straight forward request (in which case, you probably wouldn't be on the phone with them).
Move on. This company is the pits and they don't give a crap about their customers anymore. Each year they got worse, now they're rock bottom. A contacts site I can't buy contacts from... clearly they're confused. And clearly they can't answer fulfillment related questions.
Oh. And enjoy the multiple emails a day they will send trying to get you to buy the contacts that they no longer carry and you couldn't buy even if you wanted to. Yup. My standing as a long-term customer means nothing. Clearly they don't care.
Overview
Clearly has a rating of 3.3 stars from 5,181 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Clearly most frequently mention fast delivery, customer service and contact lenses. Clearly ranks 5th among Contact Lenses sites.
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- Vancouver, British Columbia, Canada
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Business History
We are relentless in our pursuit of the latest optical innovations, from contact lens technologies to breakthroughs in eyewear design. The ever-evolving nature of our product inspires us, and will always drive us to find you your perfect fit and help you see amazing. We believe in improving lives by improving sight, and with the launch of our Buy One, Give One mission, for every pair of glasses purchased, we're able to donate a pair to someone in need!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks so much for your review, Grant! We're so glad to hear you're enjoying your new glasses and seeing clearly. If there's anything we can help with, please feel free to reach out! -Team Clearly