I ordered a year's worth of contacts and they arrived only a few days later. It was super convenient and I had no issues!
At first I was unsure about ordering glasses online. But I think I've developed an addiction! The prices are amazing and glasses are too.
I love ordering from clearly.ca because I know they are dependent. Got what I ordered in a timely manner and I am very happy
Love the glasses. Great customer support. I messed up the prescription for the glasses and they send a new one right away. Would recommend.
I ordered contacts online. I had great communication from Clearly on my order. I received the order as promised (small delay but well communicated).
I was pleasantly surprised at the speed of delivery. However I did expect a brighter colour for my contacts. I was disappointed with that
Thank you for your review, we truly appreciate it! We're sorry to hear your are not satisfied with the colour. We'd love to provide further support with this. Someone from our Customer Care Team is going to reach out to you directly, please keep an eye on your email inbox. Thank you! -Team Clearly
First pair he vision issues and loose frame arms. Samuel H was very helpful in remedying the issues and swapping for a replacement pair.
We're truly sorry to hear that you are having so many issues with your new pair of glasses, David! We'd love the chance to help, and a member of our customer care team will be reaching out to you shortly to provide further support. - SH
I ordered a pair of MK glasses, they didn't have the basic lenses so they upgraded my lenses for free for faster delivery, outstanding!
I buy my contacts from Clearly. It's super easy and convenient, and the shipping is fast. I receive my order usually within 2-3 days.
I ordered on a Wednesday and my contacts were at my door Thursday afternoon! Just a few clicks and I'm set for 6 months!
Hi Candace, thank you for your review and feedback, we truly appreciate it! We're thrilled to hear that you're enjoying our products and our speedy services! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly
Fast great good store when there is %40 discount very helpful when you need help. Sometimes I have to call and always great help.
I have been a customer for years and ordering is easy and delivery is quick. I don't believe you could get better prices anywhere!
Thanks so much for your review, Christopher! We really appreciate the feedback and your continued support over the years! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
My package was delivery very fast, even with the pandemic situation. It was at my home like two data later and with no error
Thanks so much for your review, Jade! We're proud of the great value and super convenience we can offer for your eyewear experience, so we really appreciate this feedback! We hope to 'see' you again soon! -Team Clearly
Have never had a problem ordering contacts
The one time they sent the contacts to my old address they replaced them with no hesitation
Great experience
This is my second pair of these the only difference between the two is the colour.
I hope you get more in in different colours!
It was a great experience from start to finish. Loved the ability to see myself with the frames on, ordering took minutes and the delivery was quick!
Hi Lisa, thanks so much for your review! We really appreciate the feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
This is the second pair of glasses I purchased from Clearly and they not the last. Great glasses at a good price. Service and shipping is excellent.
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
Clearly has a rating of 3.3 stars from 5,181 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Clearly most frequently mention fast delivery, customer service and contact lenses. Clearly ranks 5th among Contact Lenses sites.
Thank you so much for taking the time to leave us a review, Cheryl, and sorry for this late comment. We truly appreciate your feedback about our service and communication, and will be happy to help you again with your future orders! - Team Clearly