Beautiful Frames, Great Price & Quick Fulfilment. I love the brand names offered and ease of fulfilment also.
I've had a mixed bag of experiences over the years, where I saw a bit of a decline in quality, however I believe that clearly is coming back up to their old standards and making much needed improvements.
When I started ordering about 5 years ago, clearly had amazing prices for quality frames and sent all the extras that you normally get purchasing glasses in store. (IE: a hard case and glasses wipe.)
Now, when you order, the prices are still good, but the quality is a little hit or miss.
The thing that had annoyed me recently is they took away the hard case and replaced it with a very cheap soft cover that 1) doesn't protect my glasses, 2) doesn't stay closed, so the glasses slip out in my purse.
About a month ago I ordered 2 pairs, they came in ONE box, squished together with only one soft cover and one cleaning cloth. I reached out via email and they apologized and gave me a $30 credit, so I decided to order again. Same thing happened.
However, since then clearly has reached out to inform me that they are in fact revisiting their packaging, which is amazing.
They have even sent me a couple hard cases to make up for the ones missing from my most recent order. I think that shows improvement, and that they are looking to see what customers want and are willing to make changes accordingly.
They are looking to both cut costs and ship in a more environmentally friendly way, without hindering the customer experience.
One thing I love about clearly is; when you place an order, they will donate a pair of glasses (free of charge) to someone in need! You can even pick the geographical location that you wish to donate to.
I LOVE that they are giving back, and ordering with them makes me feel good about helping people in need, and supporting an amazing brand.
I can't wait to place future orders with clearly, and see them implementing the changes they're working on. I am proud to stand behind this brand and can say with confidence that they really do put customer satisfaction first.
Received as scheduled, ordered the wrong contacts at first and wore it so I read the terms which says I cannot return once the box has been opened
I've ordered a bunch of times from them and if there is an issue with any of the items it is always pretty simple to get it fixed.
The default delivery window is 7-10 days, but I've never had a delivery take more than 4 days. Great for the times I forget to renew in time!
Thanks for your review and feedback Trent! We're so glad to hear that you're enjoying our speedy services! We're looking forward to 'seeing' you again real soon! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly
The coating on the glasses cracked up and Clearly would not do anything about it. I was happy at first but i like my glasses to last years.
Love clearly and I recommend it. As long as you have your eye prescription and a good idea of what you are looking for, the rest is easy.
Great price, fast delivery, same quality as if I ordered in my optometry clinic. My contact lenses are perfect and cheaper which is a win win.
Overall, they are quite good. But too expensive. The delivery and shipping experience was positive overall.
Thank you very much for your feedback, Thomas! Your kind praise is much appreciated. If the price seems a bit steep, you can check our promos or price match to get it cheaper. Please see the link here: https://www.clearly.ca/coupon-codes. You may also check our social media pages for codes that will provide you with an additional discount as some codes are advertised there and not on our website! Someone from the team will be reaching out to see how we can properly earn five stars! -Team Clearly
Very easy to order online, Great selection and glasses were received promptly. Very Happy all around
Thanks for the terrific rating and review Delia! We aim to making sure the entire process, from choosing your frames, to ordering and receiving to be as easy and convenient for all our customers, so we're glad to hear you found it just that! WE look forward to 'seeing' you again real soon! - Team Clearly
Customer Service reached out to me and solved successfully my discomfort. They were kind and supportive.
It's important for us that you receive your glasses quickly, and your order may have been upgraded to FedEx to ensure a faster delivery - we're so sorry it's created a poor experience! We want to help and make things right for you, and a member of our customer care team will be reaching out to you shortly to provide further support. -Team Clearly
Received my order within the specified delay and the product was exactly as ordered. Good sunglasses.
Hi JC, thanks so much for your review! We really appreciate the feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Great experience and highly recommend! User friendly website and I will definitely be a repeat customer!
I have always ordered my contacts from clearly and never been disappointed. Great price and quality.
Ordered 2 pairs of prescription glasses with anti-reflective coating! Had them in less than 2 weeks!
Thanks for the great review, Mike! We're happy we could have them in your hands so quickly! - Team Clearly
Always a great experience. Great service and fast delivery. You make having to have glasses affordable.
I have consistently had good experience with Clearly. I usually purchase from them every 2-3 months.
Excellent glasses at a great price! Transitions bifocals are seamless. Package even arrived a day early.
Thanks for the fantastic feedback, Cara! We're so glad the transition lenses are working well for you (and always happy to surprise with an early delivery!) - Team Clearly
Overview
Clearly has a rating of 3.3 stars from 5,181 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Clearly most frequently mention fast delivery, customer service and contact lenses. Clearly ranks 4th among Contact Lenses sites.
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- Vancouver, British Columbia, Canada
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Business History
We are relentless in our pursuit of the latest optical innovations, from contact lens technologies to breakthroughs in eyewear design. The ever-evolving nature of our product inspires us, and will always drive us to find you your perfect fit and help you see amazing. We believe in improving lives by improving sight, and with the launch of our Buy One, Give One mission, for every pair of glasses purchased, we're able to donate a pair to someone in need!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Margerie, thanks so much for your review. We really appreciate you sharing your experience and feedback. Our return policy for contact lenses is such that opened boxes become final sale, ineligible for return or refund. We've reviewed your order, and would like to ensure all is well with your contact lenses. We'll reach out to you directly, so keep an eye on your email inbox. -Team Clearly