Excellent service fast and on time... am very satisfied with my contacts... pleased with the color...
Clearly is committed to its promise of fast delivery. I'll definitely recommend this company to everyone.
Great experience on first order of biofinity contact lenses, quick and easy and that's how I like it!
Easy online to order. The vertual try on is better than competitors. The turn around time was quick.
First pair of glasses - prescription couldn't have beenone - glasses so strong I couldn't wear them
Second pair - so weak I could see better without glasses.
Received my contacts in a reasonable amount of time. Couldn't find any differences between these and the contacts I was buying at the eye doctor.
Great service. Fast and reliable. I like the fact that I was being reminded to buy my contact lense supplies when the due date come
Hi Dewi, thanks so much for your review! We really appreciate the feedback, and we hope to 'see' you again soon! -Team Clearly
Good quality glasses.
Great fit
Good style
The first pair I ordered i sent back because they didnt quite look right. These are much better.
I placed an urgent order for contacts a month ago, paying much extra for priority express shipping so that they would arrive in 3 - 4 days. After a week without an update, I reached out asking when my order would be shipped. Only once I followed up was I told that there was an issue with their system implementation that was causing delays and I could expect an update on shipping in another 2 weeks.
I replied thanking them for the update and requesting I be refunded for the priority express shipping as this was not the guaranteed timeline. Another week passes and they email me back saying that my order has now been cancelled and I will be refunded. Frustrated, I call them and they are very rude on the phone claiming that it is my fault due to potential shipping address issues, despite the fact that they have already told me they are struggling with a system implementation.
I was advised they had processed the refund and that it would take a few days to go into my account, when I asked how they could offer further support they told me that I could place an order for a different pair of contacts instead.
I chose to use Kits which was a much better alternative. They offered free, fast shipping and shared a gift with my purchase. I thought I would be find to move on with this new platform.
2 more weeks pass and I receive an email that my Clearly order is on its way and I have now been charged for the order! This is the headache that won't stop. I emailed them saying I do not want this order and I had been advised they were refunding me and it was processing and they told me they had another issue and the order went through and now they can not refund me?
In all of the customer service communications they spell my name wrong are rude and incredibly unresponsive and unhelpful until I follow up with a request.
This is honestly the worst experience I have ever had ordering online and I would suggest anyone to use Kits and not go near Clearly ever again.
Good. Checkout was simple. Quality is good. Price was higher than where I normally get my contacts but delivery was quick so sort of worth the money
Thank you so much for taking the time to send us a review, Alexis, we truly appreciate it! As for the price, we offer a great Price Match guarantee on contact lenses. Indeed, "we will match the price of any authorized online retailer. This total price includes the final amount, at checkout, for the same number of boxes, containing the same number of lenses, along with any applicable shipping, handling, and additional fees charged by the competitor". For more information on the Price Match details you can consult our help page at: https://www.clearly.ca/help
Thank you again and please don't hesitate to contact our customer service team if you wish to Price Match your contacts! - Team Clearly
Might be unusual but I received my order super fast... I had it in hand within a week. Love my postal service and love you folks too!
Thank you for your review and feedback! We love surprising our customers with our speedy services! We look forward to 'surprising' you again real soon! - Team Clearly
This is the first time I ordered new frames by trying them out on the online app. They turned out to be perfect. I am very happy.
Welcome to our site Nathalie! We're so glad to hear you chose to give us a shot, and even more thrilled to hear that your first order was a success! We're looking forward to many more orders to come with you! If there's anything else we can assist you with, please don't hesitate to reach out! - Team Clearly
Amazing service, fast and easy. There was no hassles and it shipped faster than I expected. Also took my insurance so I could get my discount :)
Came in a timely manner and with little gummy bear treats. Have always enjoyed being a customer and will be one for a long time to come!
Fast and efficient and plenty of frames to choose from, but not a lot of the designer names I was looking for. Still - I like my purchase!
Hi,
I received my package, however the second box i opened the lenses did not have any solution and thus was dried out and unable to use.
Hi Yvonne, thank you for your review and feedback. We're sorry to hear this! All of our lenses are provided to us directly from the manufactures who mass produce the lenses. Although we understand that defects can occur, we want to assure you that they are very rare. We'd really like to take a closer look at this, so we'll be reaching out to you directly very shortly. Thank you for your patience and understanding! - Team Clearly
Wine music song & wind on my face. I can see again! Finally, I can go out with full confidence. Can hardly wait to purchase more eyeglasses.
So glad I found Clearly! Love that they offer such a great price point and so many cute options! And they are delivered right to your door!
This is my second order with Clearly. I will definitely continue business with them. I receive prompt service and great quality products.
Hi Carla, thanks so much for your review! We really appreciate the feedback, and your continued support. We look forward to 'seeing' you again in the future! -Team Clearly
Overview
Clearly has a rating of 3.3 stars from 5,181 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Clearly most frequently mention fast delivery, customer service and contact lenses. Clearly ranks 4th among Contact Lenses sites.
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- Vancouver, British Columbia, Canada
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Business History
We are relentless in our pursuit of the latest optical innovations, from contact lens technologies to breakthroughs in eyewear design. The ever-evolving nature of our product inspires us, and will always drive us to find you your perfect fit and help you see amazing. We believe in improving lives by improving sight, and with the launch of our Buy One, Give One mission, for every pair of glasses purchased, we're able to donate a pair to someone in need!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Antonia, thanks so much for your review! We really appreciate the feedback, and your continued support over the years. We look forward to 'seeing' you again in the future! -Team Clearly