I'm happy with the service but not with the product, my right eye contact lense does not stay in and last as long as it used to the left eye and the right eye is a day & night contact lense
I have used clearly contacts for contact lens for the last 5 years, I have never been disappointed. The order always arrives before the arrival date. Highly reccomend clearly contacts to everyone.
Hi Jagvir, thanks so much for your review! We really appreciate your feedback, and continued support over the years. We hope to 'see' you again soon! -Team Clearly
I ordered lenses, they were ridiculous. I couldn't even place them on my fingertip due to its fragility I am highly disappointed I ordered them to wear it on my birthday but were of no use!
Thanks for your feedback, Ruchi! We're sorry to hear that these contact lenses didn't work out. Someone from our customer care team will be in touch shortly to offer support. - Team Clearly
I needed to return the product and get new glasses and the return was processed in minuyres and new glasses ordered immediately. The staff was excellent and very happy with new glasses 5 days later
Hi Howie, thanks for the great review and feedback! We're sorry to hear that a return was required on your original shipment, but we're glad that our awesome customer service team was able to assist you in processing a quick and easy return! We're glad to hear the new frames are working out great, and we look forward to helping you on your next order real soon! - Team Clearly
I purchased a pair of prescription sunglasses through clearly. My order shipped and was estimated delivery of June 1st. Mind you I paid extra for express 2 day shipping. On June 1st it said out for delivery so I waited all day. At 9pm it updated and said delayed until June 5th. I contacted FedEx who assured no it will actually be delivered June 2nd. So the 2nd came and it still said delayed estimated delivery June 5th. So I contacted clearly explaining my parcel was late but I paid for express shipping. They stated they would refund the difference for the shipping cost(they never did) and asked me to wait. June 6th I receive a call from FedEx stating my parcel was given to a 3rd party delivery and is now lost. I reached out to clearly who offered a refund, but then changed and said they would need to investigate further. I was told I would be contacted by a supervisor yesterday, and now they say he will contact me tomorrow. It's been 5 days since my delivery date and no updates. I have not recieved my glasses nor a refund and FedEx has confirmed the package was lost. Terrible terrible customer service and I had to contact Mastercard to get my money back.
We're so sorry to hear about this Tyler! This was certainly not our intentions! We want to make sure the entire ordering process, from playing your order to receiving it is as easy, convenient, and reliable as possible for our customers. We'd really like to look into this further for you, so we'll be reaching out to you directly very shortly. We appreciate your patience with us. - AC
Made my first time ordering glasses so easy!
Easy to follow step by step instructions and explainations!
Can't wait to order again!
And the price 1/4 the cost of eyeglasses iny town!
I've received the order perfectly but I can't speak about the product since I've been sticking to glasses lately and I haven't tested the contact lenses.
Thank you for your review, Victoria. We're happy to hear that you are happy with the delivery of your order! If you have any questions or concerns, please do not hesitate to reach out. Looking forward to helping you again soon! - Team Clearly
Ordered Proclear Toric contact lenses and they all ripped off. First one lasted 5 days and it disintegrated in the solution during the night. Same thing for the second one that lasted 2 days. The third one split while I was wearing them... super painful.
I've been wearing the same contact lenses for more than a decade and it never happened to me. Not sure if I got scammed with counterfeit lenses but it sure looks like it. I contacted support and they made it sound like my prescription is wrong. Nothing has changed with it except -0.25 in power.
You can check reviews on the website, it looks like I'm not the only one who had to deal with this. I guess we all had the wrong prescription? The only reason I ordered from Clearly was to save a couple of bucks but next time I'll pay premium and order from my local clinic.
The thing that angers me the most is that I waited a month and a half to receive my order. It kept getting backordered over and over again. That's why I'm wondering if they're legit. Are they even made by CooperVision? Where did they get them from? Even the boxes are different from the ones that I bought from IRIS in September.
Anyway, super disappointed.
Hi Maxime, thank you for your review and feedback. We're very sorry to hear of the poor experience you had with this batch of contact lenses. It looks like a member from our customer care team reached out to you directly over email, to provide further support. -Team Clearly
Mara was awesome, got the eyeware I wanted, delivered in a reasonable time frame, I will definitely use you guys in the future and, would recommend Clearly.
I have had to replace the glasses I recently bought from which I was very happy witn. Once again a grrrreat pair of glasses. Continue to live up to past experiences.
I have received my order in a very short time. The product is meeting my expectations. I will definetely recommend clearly to my family and my freinds.
Hi Samy! Thanks so much for the great review! We're excited to hear that your enjoying the Joseph Marc frames, and we're definitely looking forward to helping you find that next great pair real soon! If there's anything we can assist with, please feel free to reach out! - Team Clearly
I ordered my contacts and one box was back ordered. I figured I wouldn't see them in a long time with Covid rules. They arrived within a week and arrived in perfect condition. Very impressive
I ordered from home in Winnipeg. Delivery was estimated 10 days. Was on my way to Kelowna so had the glasses shipped to Kelowna. Whan I arrived, several days later, The glasses were waiting
Thanks
Thanks for your review and feedback Ross! We truly appreciate it! We're thrilled to hear that your 'Clearly Basics' frames arrived safely and were waiting for you! We love surprising our customers with our speedy services! We'd love to hit 5 stars across the board, so if you have any quality concerns about your product, please let us know! We want you to love the products you receive from us, so we're happy to make things right for you! If there's anything else we can help with, please feel free to reach out! We look forward to 'seeing' you again soon! - Team Clearly
Glasses and frames cost alot less, recieved it exactly when they said, frames were exactly as they looked in the picture and my lenses were done exactly to my needs.
Fine and reliable as always but one star removed for following up on my latest order exactly one month later, which is a bit ridiculous.
We apologize for the delay on your latest order Dwayne! We want to thank you for your patience and understanding with us while we worked hard to get it processed and shipped for you. We look forward to 'seeing' you again real soon! - Team Clearly
I had a positive experience with clearly. I love their contact lenses and will definitely be ordering more from them in the future. Thank you!
These glasses fit well even though I have a smaller/rounder face. They also keep me from getting a headache when I'm on my laptop all day.
We're so glad to hear that Humaira! Thanks so much for the excellent review and rating! We hope to 'see' you again real soon! - Team Clearly
Easy to order glasses online. Only downside is you won't get fitting assistance with nose pads and arms adjustment which is always an issue for me.
Hi Anitra, thanks so much for your review! We really appreciate the feedback, and are glad to hear you're enjoying our services and your glasses so far. To help them fit you perfectly, it sounds they just need a quick adjustment. We have a few options for this, and will send you details directly. Keep an eye on your email inbox! -Team Clearly
My glasses arrived earlier than expected. They are a little big for my face and do tend to slide down sometimes but overall I am happy with them
We can imagine how concerning that would have been for you. We pride ourselves on the satisfaction of our customers. It sounds like your glasses could use an adjustment to help them fit you more perfectly. We recommend taking your glasses to a local optical shop where they can safely and quickly adjust them. We also have this blog article for how to safely adjust glasses at home: https://www.clearly.ca/thelook/how-to-adjust-glasses/. All our glasses are covered under a 365-day manufacturer's warranty for defects, not including wear and tear or accidental damage. We would like to take a closer look and see how we could make this right! Someone from our customer care team will be reaching out shortly. -AQ
Great service will buy again. I made a mistake in ordering and had no issues sending back and getting my order correct. Thank you
Overview
Clearly has a rating of 3.3 stars from 5,181 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Clearly most frequently mention fast delivery, customer service and contact lenses. Clearly ranks 4th among Contact Lenses sites.
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- Vancouver, British Columbia, Canada
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Business History
We are relentless in our pursuit of the latest optical innovations, from contact lens technologies to breakthroughs in eyewear design. The ever-evolving nature of our product inspires us, and will always drive us to find you your perfect fit and help you see amazing. We believe in improving lives by improving sight, and with the launch of our Buy One, Give One mission, for every pair of glasses purchased, we're able to donate a pair to someone in need!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're sorry to hear about this experience! It sounds like these contact lenses may be defective (which is covered under our manufacturers warranty policy), or they may not be prescribed for you by your eye care professional. Either way, we'd like to help further with this, and we'll reach out to you directly. Keep an eye on your email inbox. -MW