I recently purchased a pair of eye glasses from the Chinook Center Clearly store. The customer service was very good. The person that helped us was friendly, and offered suggestions without being intrusive. A few weeks later I received my glasses in the mail and encountered a similar problem to the glasses I returned earlier to Bailey Nelson. The distortion in the lens makes the glasses nearly unusable. Unless I look straight out the center of the lens there is significant distortion. As I write this the top and bottom of my monitor are bowing out. The distortion also affects depth perception. The glasses I purchased at Bailey Nelson were much worse. Unusable, and even dangerous. This is a direct result of the lens quality. Up until this point I have always purchased Nikon lens for my glasses. They are more expensive but I have never encountered any problems with distortion. You get what you pay for. $150 for clearly eye glasses with their highest quality lens including frames. $600 for Nikon lens plus whatever you pay for frames. I was told by an employee of clearly (not the same one that helped me pick out my glasses) that they use Essilor to produce the lens. This is the same company that lens crafters and other big name eye glass company's use for their lens. If you have had good results from one of those stores, I would recommend Clearly. For reference my script is -3.25 in both eyes.
I placed my order and recieved it in a timely manner. To my surprise they sent a little bit of eye candy, they were delicious btw. I love the fact that they are a Canadian company.
My contacts arrived really quickly and love the reorder option…just wish the process was smoother with the way the website lays it out/works with discount codes for reorders.
I'm very pleased with my order. My eye contacts came very fast, in a good package + they put haribo gummies in my parcel, which is so cute. Thank you for your professionalism!
I got my contacts in 2 days. Crazy fast. I ordered on wednesday so i didnt think i would get them by friday cause i needed them for the weekend. Will be buying from here in the future.
We were there three times and each time the staff were so friendly and helpful.
The last time JuleanneC was awesome. She made me feel like her best friend and really cared.
Thanks so much for your review, David! We really appreciate the feedback and kind words. We'll be sure to pass it on to the retail team. If there's anything else we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
The first contact lens I put in my eye was faulty (an issue I have been having with biofinity for a while now) but Clearly won't help me without a copy of my current RX. This despite the fact that I was allowed to order the contacts without my current RX, and the next two lenses in the box were perfectly fine, and the fact that I worked in the eyecare industry for 15 years, as an employee of Clearly's parent company before finally quitting last month. Guess I get what I deserve when I order from a Luxottica owned company.
Thank you for your review, Phil. Your eye health is important to us and we are sorry to hear of these concerning issues. We really would like to take a closer look and see how we could make things right. Someone from our customer care team will be in touch with you shortly. Thank you for your patience! - Team Clearly
Received my newest pair (I think this is my 10th pair) of eye glasses and am very satisfied with the Style, Fit and Rx.
Thanks for making this task so easy Clearly!
At first I didn't know which brand to buy since there's many that are available on the website. Then I saw the option to buy small boxes so I bought 1 pack of 30 Splash One Day (They are stiffer than the Everclear and Biofinity, I usuallly use Biofinity month for reference) I was also given the option to try another brand Everclear from Clearly, which I fell in love with because its really comfortable to use and fits my eyes well. I think one pack of 5 is good to try since its 2 wears (if you have same prescription for both eyes) and they give you free shipping with the promotion.
I placed my order and was given a delivery date. The date then got pushed back by a few weeks so i cancelled my order. Cancelation goes thru but they never gave me my money back.
Sending emails back and forth they kept giving me dates of when they will give me my refund. 4 emails with 2 Clearly operators and 1 month later and THEY STILL HAVEN'T GIVEN ME MY MONEY BACK. CUSTOMER SERVICE LIES, and now they don't respond to my email. DONT WASTE YOUR MONEY
Hi Leo, thank you for your review. We're very sorry to hear about this incident. While we'll always take a pre-authorized hold of the funds when an order is placed, then release the authorization and follow it with the actual charge once the package is shipped. The hold will be reversed and not charged to your card since the order was cancelled. The reversal time can vary depending on your bank and their processing times. We are sorry this has created a poor experience and someone from our customer care time is going to reach out to you directly to help rectify this. Please keep an eye on your email inbox. Thank you. -Team Clearly
Order was correct and received in a timely manner, even though product was on backorder. Communication was provided immediately for backorder notification and then when shipping took place.
Hi Tammy, thanks so much for your review! We understand that the eyewear we provide is a critical part of our customers' everyday lives, so we know that communication is especially important for unanticipated delays. We really appreciate you sharing your experience, and feedback! We hope to 'see' you again soon! -Team Clearly
I was terrified to order glasses online but I had lost my favourite glasses. So with free shipping and a huge sale I decided to try Clearly. I couldn't be happier. I love them!
Thank you very much for your feedback. We are glad to note that we have met your expectations and value for money. We are most concerned with the satisfaction of our customers and your positive feedback is of great value to us. Otherwise, be sure to let us know if there's anything more we can do to make this a five-star experience! We look forward to having the pleasure of serving you again soon. - AQ
I placed my order and received continuos communications about the status and delivery date. The order arrived on time and was exactly what i ordered! I will become a repeated Clearly customer :)
It is easy, fast and no fuss. The price is great couldn't ask for anymore. Will continue to use this company in the future and will tell others about it.
Ordered on January 24th arrived on 26th WOW
The glasses I ordered are very good. My $700 pair fron a major optical chain are no better!
Very impressed and its not easy to impress me.
Kent
Glasses arrived as pictured & described.
Delivery was quick.
Price was great.
This was my 3rd order from Clearly & i will order from them again, for sure.
Highly recommended.
Thank you for the excellent review and feedback Jennifer! We're so glad to hear that the frames you received from us have all worked out for you, and that you're enjoying our speedy services! We're looking forward to helping you find that perfect 4th pair real soon! - Team Clearly
The price was right. Ordering was easy. But,
I couldn't wear the glasses for any length of time and couldn't get used to them. Have been meaning to return them.
Hi Murray, thanks so much for your review! We're sorry to hear your glasses aren't working out for you. You're still inside of our 60-day return policy, so we'd be happy to troubleshoot your glasses with you and set up the return for refund if you'd like. We're available through Live Chat (https://www.clearly.ca/help#contact-and-hours), or on the phone at 1-866-414-2326. We're looking forward to hearing from you soon! -Team Clearly
Easy order and fast delivery! The product which I order is awesome, which I have used more than 10years. I do believe I will never change to another brand.
We're truly happy to hear that you enjoyed our fast delivery and the overall experience with us! Thank you so much for your review! - Team Clearly
These glasses are amazing. The quality of the Frame is great, they are super light which makes you feel like you aren't even wearing glasses. I definitely recommend these glasses!
This company gives outstanding service and I no longer have to drive to cosco to pick up my contacts - they are delivered directly to my home and I love it!
Overview
Clearly has a rating of 3.3 stars from 5,181 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Clearly most frequently mention fast delivery, customer service and contact lenses. Clearly ranks 4th among Contact Lenses sites.
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- Vancouver, British Columbia, Canada
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Business History
We are relentless in our pursuit of the latest optical innovations, from contact lens technologies to breakthroughs in eyewear design. The ever-evolving nature of our product inspires us, and will always drive us to find you your perfect fit and help you see amazing. We believe in improving lives by improving sight, and with the launch of our Buy One, Give One mission, for every pair of glasses purchased, we're able to donate a pair to someone in need!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review Sean! We truly appreciate the feedback you've provided us with, and we'll be sure to pass this along to our team for review! We're glad to hear that you're enjoying our products and services, and we're excited to hear from you again soon! - AC