I find ordering contacts from clearly always easy and fast. Got Air optic coloured contacts this time in grey and hazel. They got shipped and delivered within the week and I'm enjoyingy new look.
I put my glasses on, when I move my eyes to the side the lenses becomes blurry. When I'm reading a book the centre of the page is clear while the sides of the page are blurry.
Great service and I'm impressed with the service. The glasses and lenses were great. I'd recommend this to friends and family looking for a good service!
Ordered 2 pairs, one for distance/sunglasses & one for reading outside/sunglasses; pleased wth the ones for driving, still too cold to test the reading ones
Thank you so much for this review, Carrie. We really appreciate you being a customer. We're here for you anytime and please don't hesitate to let us know if there is anything more we could do to reach the 5 star rating! - MW
I called up the call center and placed the other. The customer rep was very nice and the order was processed smoothly and I received the glass pretty quick
I am very pleased with Clearly. My glasses arrived and I am very pleased with them. Thank you very much for all your help. Clearly was very friendly and helpful
The virtual try on was simple. The steps to take a selfie were easy to follow. It was simple to filter search results by shape, or size. And I got glasses that fit perfectly and look great!
Great product and service. No negatives.
Great product and service. No negatives. Great product and service. No negatives. Great product and service. No negatives.
Been ordering contacts from clearly for at least 6 years and glasses for 4, and haven't had a problem that couldn't be quickly and professionally resolved.
Hi Brooke, thanks so much for your review! We really appreciate the feedback, and more importantly your continued support over the years since 2014! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
There were some problems with my previous order, but clearly customer service are very good. They reached out to me in time and provide a solution right away.
What a terrible experience, Zhulin! We want the shipping to be hassle free and we're terribly sorry to hear that you had to pick up your order after it was delivered at the wrong address. We want to make sure that this won't happen again, and a member of our customer care team will be reaching out to you shortly to provide further support. - Team Clearly
Placing orders are easy and straight forward. Unfortunately the glasses that I ordered turn out to be not as light weight than expected but it arrived on time. Overall experience is good.
We're truly sorry to hear that the glasses you received didn't completely meet expectations! We'd love to help and someone from our customer care team messaged you to provide further support on this! - Team Clearly
Clearly is always very easy to deal with, and if you are comfortable handling your prescription details, should be on everyone's list when shopping for new glasses.
Hi Colin, thank you so much for your review and feedback! We truly appreciate the recommendations! We're always looking for ideas and feedback on how to make our website and services even better, so if there's anything we can do to help hit that 5-sat mark, please feel free to reach out to us! We're definitely looking forward to 'seeing' you again real soon! - Team Clearly
I've used Cleary twice now. Contacts are about half the price that I get charged by my optometrist, and always arrive quickly. I'm definitely a convert.
Everything from finding what I needed to actually receiving the product was seamless! Quick shipping and even included a little treat. Will definitely order again!
Have historically received a few contact lenses with rough edges or proud etchings, causing eye irritation. Hoping this batch fares better.
Appreciate the quick order delivery, as always.
Thank you for your review! We appreciate you sharing your experience, and feedback! All of our contact lenses are received directly from the manufacturer, where they are mass-produced, so while true defects can happen, they are very rare. If you're having issues with this most recent order, please feel free to reach out to our Customer Service team directly at https://www.clearly.ca/help and we'd be happy to help further with this. Thank you for your time on this! -Team Clearly
I have purchased 3 pairs of glasses and contacts in the past few years. Never an issue. They actually answer your emails! Customer service, to me, is top priority
Thanks so much for your review and kind words, Sherry! Our customers are our top priority! If there's anything we can help with, please free to reach out. We're happy to help, and we hope to 'see' you again soon! -Team Clearly
Not bad glasses. Should have more examples on why to get thinner lenses when selecting. I feel like now that ive realize the difference it would be an ez sell
Thank you very much for your feedback. We appreciate you're taking the time to share them with us. Your business is really important to us and by telling us what you liked and don't like about your experience, you are helping us improve our service for you and other customers in the future. Rest assured that more improvements will be made to make each of our clients' experiences as satisfactory as possible. If there is anything that you would like to share with us, please feel free to contact us and we would be happy to help to make you more than satisfied. - AQ
Excellent. Lenses arrived quickly with no issues. I would absolutely 100% use Clearly again but perhaps might pick them up in Vancouver to avoid the shipping charge.
Thanks so much for your review, Linda! We really appreciate the rating and feedback! We recommend contacting our Customer Service team for information about shipping to the store or picking up from the store; generally, only orders placed in the store can be picked up in the store. Alternatively, we have an Auto-Refill subscription service which works great for smaller orders because it offers 5% off every contact lens order, and free shipping and handling on every order. It's super easy to set up, set your frequency, pause, reactivate, and cancel when you're ready. (https://www.clearly.ca/help-me/contact-lens-refill-subscription) If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Some things to be desired. Lenses bigger then expected. Longer than anticipated wait time. The cheeky solicitation of this review disguised as quality assurance. Price and frame are both good.
We're sorry to hear this, Zoey! Your feedback is important to us as we want to ensure that you have had a great experience shopping with us! If we've fallen short, we want to be able to turn things around and offer support. If you have any further questions or concerns, please do not hesitate to contact us. - Team Clearly
Never have any issues and always fast delivery. I personally like doing everything online instead of many appointments to purchase contacts with my optometrist.
Overview
Clearly has a rating of 3.3 stars from 5,181 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Clearly most frequently mention fast delivery, customer service and contact lenses. Clearly ranks 4th among Contact Lenses sites.
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- Vancouver, British Columbia, Canada
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Business History
We are relentless in our pursuit of the latest optical innovations, from contact lens technologies to breakthroughs in eyewear design. The ever-evolving nature of our product inspires us, and will always drive us to find you your perfect fit and help you see amazing. We believe in improving lives by improving sight, and with the launch of our Buy One, Give One mission, for every pair of glasses purchased, we're able to donate a pair to someone in need!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks so much for your review, Emanuel! We really appreciate the feedback, and we hope to 'see' you again soon! -Team Clearly