Even with COVID ruling out lives these days the shipping time was surprisingly short. The quality of the product never diminishes.
Thank you CLEARLY. You've done it again.
I'm really happy with my experience. Ordering was very easy and delivery was quick as well. My order was packaged so neatly as well. Much appreciated.
Had some difficulty with my order online, and had to call in - had great customer service, very friendly and helpful - received our order in two days!
Great service as always. Fast and super reliable, would always recommend this service to everyone. Products ordered arrived promptly and in great shape.
Had my contacts in just over 24 hours from when I ordered them! Had to call customer service to change the name on the receipt and it was quick. The customer service was wonderful.
I walked into the Toronto store without an appointment but the staff quickly made an appointment for me and helped me find exactly what I was looking for
Great pair of glasses; very happy with my purchase. I got a pair of round shaped frames and they're great with my progressive lens, lots of reading room.
Thank you for your review, Marilyn! We're so glad to hear you're enjoying your new glasses! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Amazing service from Clearly.Ca, very quick shipping! Best contact lenses I have ever had, I often forget I have them on! I will certainly continue buying from Clearly.ca
Hi Mike, thanks so much for your review. We really appreciate the feedback, and are glad to hear you're enjoying the great value and speedy convenience that we offer! We look forward to 'seeing' you again soon! -Team Clearly
My initial order was held back due to stock issues, due to a quick response my order was fulfilled in good order and at a reasonable delivery date. Thank you
I appreciated getting a reminder to order. Plus I really appreciated getting a coupon as well. When I ordered it is super fast and always the right product.
Thanks so much for your review, Deborah! We really appreciate the feedback, and we hope to 'see' you again soon! -Team Clearly
Great experience online and the glasses are great my eyes have a slight strain since getting them but may be because they are new and my eyes are getting used to them.
Thanks for the great review and feedback! We truly appreciate it, and look forward to 'seeing' you again soon! - Team Clearly
I'm very happy with the purchase of my contacts. Delivery was east and fast. Overall I'm satisfied with the quality of the contacts and it arrived in a prompt fashion. Thank you!
I can't believe how easy it is to buy glasses online! I was very happy with my first experience buying glasses online. Quick, easy, and I was thrilled with how well it all went.
Thanks for the excellent review Jillian! We aim to make sure the entire process is easy and convenient for all our customers, so we're thrilled to hear you found it just that! We hope to 'see' you again real soon! - Team Clearly
I was very happy with the receiving the order for the glasses. They appear to be good quality and sturdy frames. I'm very happy with the color and shape
Wow! Thanks so much for the excellent review Deb! We're excited to hear that you're enjoying the Main + Central frames you received from us! We have a lot more styles to choose from, so we're definitely looking forward to helping you find that perfect 4th pair real soon! - Team Clearly
Very wonderful experience! I ordered the wrong prescription and because it was my first order I was refunded and was able to order the proper one! I'm very impressed!
Long story short, my optometrist recorded my prescription wrong. Not Clearly's error, not my error, but they refunded my original order. So happy with the glasses ordered with the new prescription!
Hi Annette, thanks so much for your review! Your vision and ensuring you're seeing clearly is the most important priority, so we really appreciate you sharing your experience and feedback! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
It is clearly an excellent website for contact lenses & eyeglasses.
The service is excellent!
No worries!
Clearly is the best choice for online eyewear shopping!
I decided to change the lenses I get to a different type and colour. And the colour was very unnatural compared to the ones I usually order. The colour was not as described. Didn't use them.
Thank you very much for your feedback. We regret to know that there are some areas in our service which were not satisfactory and did not provide the expected service. Our apologies for the inconvenience this have caused you. We want to help and make things right for you, and a member of our customer care team will be reaching out to you shortly to provide further support. -Team Clearly
I like your service, but just after they arrived at full price, I kept receiving emails offering me discounts on purchasing that I obviously missed out on during the only purchase I needed!
Thank you for your review, Chris! We're sorry to hear you were not able to take advantage of one of our many promotions! We recommend checking out our Clearly coupon codes page before your next purchase: https://www.clearly.ca/coupon-codes. We also have a Price Match Policy so you can save even more on your contact lens purchase. Please not hesitate to reach out through Live Chat or at 1-866-414-2326 if you have any further questions or concerns. Thank you! -Team Clearly
I have been with clearly contact for many years now, love the products and their prices are affordable. Services is amazing and quick even with covid. Thank you for your many years of service!
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
Clearly has a rating of 3.3 stars from 5,181 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Clearly most frequently mention fast delivery, customer service and contact lenses. Clearly ranks 4th among Contact Lenses sites.
Thanks so much for the great review Anne! We want you to know that our customers are our priority, and even in these tough times, we want to make sure we're continuing to provide safe, quick and reliable services, so we're more than happy to be able to help! We look forward to 'seeing' you soon! - Team Clearly