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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Nice choices of glasses for a decent price. The lens could have been 50 $ more expensive and my insurance would still have covered it. My favorite product was just this one!
Got scared to buy glasses online. Went to the store to take my measurement and it was very easy.
Contacts were ordered before Christmas, and arrived in two days! Unfortunately, the wrong order was received, but Customer Service was excellent. Received correct order, and return shipping label to return what I received in error within 5 days.
Got one pair of prescription glasses and they are great. Website allows you to try on the eyewear with your camera. Came with a nice case, and cleaning cloth. Will be ordering prescription sunglasses in the near future!
Filters on frame selection didn't work well when trying to stack filters. The function to picture the frames on your face is a little misleading, so be cautious. The lenses are at an odd angle to the frames (from a side view) compared to what I think is normal. Other than that, the overall quality seems to be ok, and I can see clearly so the prescription is ok
I have been a long-standing customer with clearly and have made several purchases all but one order was not to my satisfaction and clearly was quick to refund my purchase. I have recently purchased a new pair of readers and they are awesome and fit perfectly! Also, I was alerted by clearly of a sale/promotion they were having and I was happy they did as it save me also $100 on frame and lenses (special blue light lenses offered to protect my eyes from blue light while working on my computer)
Great company and will order more glasses in the future when I need to
Cheers
These are maybe my 5th pair of glasses with Clearly and the quality and value
Waited a little long but with shipping and Covid nothing more than expected
Love the glasses but a little big
Thank you so much for taking the time to leave us a review, Annmarie! We're truly sorry for the delay of your order, and for the fitting issue with your glasses! We'd love the chance to help in making this a 5 star experience for you, and fully enjoy your glasses as soon as possible! A member of our customer care team will be reaching out to you shortly to provide further support. - Team Clearly
Lens prescription is fine but the frames don't fit that well. I should have paid more attention to the frame numbers on an older pair of better fitting frames and submitted that infor on the order.
We really appreciate you sharing your experience, and feedback. Please be assured that we want our customers to be 100% satisfied with their glasses, and we have a super-easy 60-day return policy if it doesn't work out (whether due to fit, style, color, prescription, or something else!). We'll reach out to you directly to help further with this. Keep an eye on your email inbox. -Team Clearly
Went into the store for an eye exam and to purchase new glasses, everybody was so lovely, kind, and helpful.
Shipping took slightly longer than expected because of the floods in BC, but online customer support was also super helpful in explaining the situation and giving me an updated estimated timeline.
Glasses came in and were perfect!
This is my second pair of glasses I've purchased from Clearly. I love that I was able to get reasonably priced eyewhere that is fashionable and great quality.
I like ordering online because I don't have to waste time going to the stores, and I can do it late at night when I finally have time:-)
Very happy with my purchases
I received my eye glasses a couple of days after I bought it. However, I'm having problems with the grade of my distance eye glasses. Everything is still kind of blurry. I have to go back and have it rechecked.
Thanks for the review, Maria! It looks like you've been in touch with our physical store font to have that checked out. Be sure to let us know if you need further support on that - we want to make sure you've got the full five star worthy experience and glasses you can see with! - Team Clearly
The eyeglasses arrived quickly. They are really cute and a great price.
All good, from initial in store visit to options available to try on. It was a shame the options online that weren't available in store. With shipping delays, I couldn't wait the several weeks it would take to get samples in so went with a nice sale frame & my order arrived on time.
Great glasses at awesome prices! I was able to get 4 pairs for under $200 and were fully covered under my medical plan
Got our glasses, fast and simple. Staff was courteous and no issues with delivery.
Good service but I had to change my frame choice several times due to inventory shortage
My orders were handled quickly and I received the product timely, I am very happy with there service.
First time ordering glasses from clearly.ca and it was quite an easy process. The price for the glasses was amazing and I actually like them better then the name brand glasses from my optometrist and they were a fraction of the price.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're sorry to hear that, besides the prescription and quality of the frame being satisfying, you didn't have the best experience with us in choosing your glasses, and are experiencing an issue with the angle of the lenses in the frame. We'd love the chance to look into this further and provide support, and a member of our customer care team will be reaching out to you shortly to provide further support. - Team Clearly