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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Even in this pandemic Clearly delivered my contact lenses in no time. Clearly, I can see again.
My contacts order came in way earlier than I expected and are exactly what I ordered, thank you! Even had a complimentary snack included hehe
I paid extra for expedited delivery however my order did not arrive without the expedited time frame.
Shipment arrived when expected. The product quality is great, and I loved the small Haribo jelly in the box.
Ordered glass at beginning of December 2021, after several phone calls, I was told that it's coming from India. After 6weeks I received it. Previously my order would have arrived within a week with another Optomalogist. I regret changing my business. I would not be using Clearly's service anymore and would not recommend them to family or friends.
Hi Marciano, we're sorry to hear about this experience! We know that the eyewear we provide is a necessary part of our customers' everyday lives, and we don't take it lightly that you place your trust in us for this matter! Timeliness is especially important when you're relying on our product to see. We'll reach out to you directly to help further with this. Keep an eye on your email inbox. -Team Clearly
Yes! I received my order but it was constantly delayed for over a week! No fault of Clearly's service! Their service was awesome! And i love my glasses! The bad service was the postal service where i live!
Had some issues with the 2 previous pairs. Clearly got in contact with me that day and we resolved the issues. Honestly very impressed with how everything was handled and the amazing people I dealt with.
Overall good experience, but it took about two weeks to get the glasses
Hi Rares, thank you for your review and feedback. We're glad to hear that the overall experience was a great one, although we are sorry to hear of the delays which were experienced with your order.We know the eyewear we provide is a critical part of our customer's everyday lives, and we understand timeliness is so important when you're relying on our product in order to see, so we truly appreciate your patience with us. We look forward to 'seeing' you again real soon! - Team Clearly
Love the two for one you offer and the good selection of frames available
Thanks for the great review, Cathy! Just let us know how we can help make it a full five star experience! - Team Clearly
I placed my order and recieved it in a timely manner. To my surprise they sent a little bit of eye candy, they were delicious btw. I love the fact that they are a Canadian company.
I ordered contacts that were listed on their website as available and were supposed to ship in 5 days. After purchasing I received an email saying that the product was on back order and that my estimated delivery date was in over a month away (I would've cancelled the order at this point, but I did not have the time or energy to call to do so). If I knew they were just ordering from the supplier and it was going to take a month and a half, I would've just gone to Costco instead. They automatically offered me a $10 off coupon for the delay, but the coupon expires in 3 months from issue, so not very useful. Just go to Costco instead.
Hi Joel, we're really sorry to hear about this experience. We understand that the products we provide are a critical part of our customers everyday lives, and we don't take it lightly that you place your trust in us for this matter. Timeliness is especially important when you're relying on this product to see, and live your everyday life. We'll reach out to you directly to see if we can help further with this. Keep an eye on your email inbox. -Team Clearly
As always, the shopping experience, product, and shipping time was excellent. I live hours away from an optical store, Clearly is super convenient, and the prices are amazing.
Everything arrived as expected. Glasses are sturdy and good quality. I like the case that came with them.
From the time I ordered my glasses to delivery time, everything went smoothly,
The first pair I returned, without any hassles.
Perfect service! My contacts came super fast! And the customer service was amazing in finding my exact contacts and everything
I am very happy with my glasses. The glasses came and were exactly as expected. They are inexpensive so no, they won't be/feel as sturdy as your $300 pair you might have, but they sit as measured, and the lenses are done to the script you provide. Very pleased.
Great experience. Delivery came a week before expected delivery date!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're truly sorry to hear that you had to wait for so long to receive your contacts this time. We'd love to make things right and will be contacting you shortly to offer further support. Please keep an eye on your email inbox. - Team Clearly