ClassPassReviews 246

I went to ONE trial class at a yoga spot, and I don't even know how I got charged for months. Then, received an email saying my card expired. I have 86 "credits" left. But, have to give them a new credit card and be charged in order to use them! Try to schedule my account credits, and there is "no appointments available" Total SCAM. Stay away, go to the studio and pay individually. This is a ripoff.

I recently had an unsatisfactory experience with ClassPass that I feel potential customers should be aware of. When I decided to cancel my high-tiered membership ($99/month), I had about 100 credits in my account. Given my experience with other service providers, I assumed these credits would remain with me for future use.

However, I discovered that ClassPass doesn't allow customers to bank these credits, which was surprising and disappointing. While they do offer a roll-over system for some memberships, this policy wasn't transparent to me. When I tried to verify my past credit balance in the app, there was no clear way to view this information. I was only shown my current balance, which read zero.

The bottom line: I believed the credits I paid for would remain accessible, and I feel misled by their system. If you're considering ClassPass, I'd urge you to fully understand their credit policies before investing. Disappointed with the lack of transparency.

It's a SCAM. I paid and booked for a session but upon arrival, the vendor do not want to honour saying they are closing and refuse to perform the service on the booked slot. I arrived ahead before the appointment.

Classpass refuse to refund my credit. Vendor said they will contact me but they don't. What a scam run by these companies.

To avoid further charges, I unsubscribe the account first. Classpass then say i unsubscribe so I can no longer use any credits.

BUT YOU DONT PROVIDE ME THE SERVICE I PAID FOR EVEN THOUGH I ARRIVE ON TIME/ BEFORE TIME.

I TRAVEL ALL THE WAY THERE.

WHY DO YOU BURN MY CREDIT AND DONT REFUND ME?

The concept of classpass is good, but the fact fhat they do not have any customer service number and it is just emails that DO NOT SOLVE NOTHING they kept my money and they do not care DO NOT DOWNLOAND THIS THING

Having class pass has been an absolute waste of money for the last year at least for me they are horrible at customer service. My credit card was stolen and I had to replace it and they just wiped out all of my credits over $100 worth. No one will answer me. I have been wasting money without any credits rolling over they take half of your credits away Every month. If you don't use them it's money down the tubes and no one will get on the phone with you this company is a joke, and they are stealing money from customers and squeezing the life out of gyms and the fitness industry. I hope the class pass goes down the tubes.

Classpass lied and scammed my money after purchasing.
I purchased the trial 30-credit from the Classpass app in the month of August. The copywriting used for that trial package informed me that I could utilize these credits for any gyms. But after purchasing and utilizing only 6-credits out of my 30-credits, Classpass blocked the majority of the gyms in my country's STATE. Meaning, I could only see 1-3 gyms in my city, and blocked the classes for these gyms that I could see. I could not book any classes at all, and when I raised this issue to their customer service, they brushed it aside and told me to upgrade my plan and pay an additional RM200. What's worse is that after my complain to Classpass, more gyms have now been blocked and more timeslots for classes have also been blocked. Definitely a scamming company that cheats your money.

Support will not resolve my issue and I can not get in touch with a human. This is not a good company

Rips people off. Charged me unknowingly. Refused refund. Really awful scam company. Terrible customer service. Limited access to great gyms.

I arrived at 3:10. But was not able to attend the class. The late fee was outrageous 31 dollar? Yet the month subscription of the class pass is 90.31/90= 33.3% of subscription! It is the one thing I hate class pass! Sometimes accidental happens! No one expects and can avoid. Yet this app tries to make money out of other people misfortunes!

It is a rip-off as far as value goes, the amount you spend doesn't end up being a good deal at all. The icing on the cake for me was I tried countless times to make an appointment for a massage and I would get a message from a Classpass representative at the last minute that they were unable to schedule my massage. I decided to end up subscription and lost all my credits that I had payed for. When I reached out to Classpass they told me there was nothing they could do for me so they basically robbed me of all the money I spent for the classpass credits I had left.

Impossible to get help and billing is dishonest. The fitness centers that participate that I tried also had hidden costs (certain type of socks needed and they were happy to sell me some for $16)

Never signed up, paid 5 months without going to any classes. Ridiculous. A company with good ethics would proactively reach out to customers asking if they want to cancel a membership they aren't using, not do everything they can to fly under the radar and keep charging them for something. I don't even know how or when I signed up for this and have gotten zero communications about it.

A great concept and a company I liked for many years, then the price gouging began. Then all of the technical glitches with their app/booking system began and sadly, even when admitting fault, they offered no real solution to rectify the situation or offer any make good.

I could not sign up because my phone number is taken. When I contacted customer service they ghosted me because they didn't want to deal with it. I was literally trying to sign up for their service.

They will let you sign up for services or classes that don't exist, expect you to show up to nothing. They will charge you for missing these nonexistent classes or services, and customer service does absolutely nothing to take responsibility.

DO NOT GIVE THIS COMPANY YOUR CREDIT CARD #. THEY WILL ERRONEOUSLY CHARGE YOU FOR THINGS, PURPOSELY MISTATE PACKAGES SO YOU DON'T KNOW WHY YOU HAVE BEEN CHARGED SO MUCH AND THEN REFUSE TO EVER FIX A SINGLE ERRONEOUS CHARGE NO MATTER WHAT. THEY WILL NEVER, EVER ISSUE A SINGLE REFUND WHETHER IT WAS THEIR MISTAKE OR NOT. OH YEAH, AND IF YOU MISS A CLASS THEY WILL CHARGE YOU 2X AS MUCH $ AS THE CREDITS FOR THAT COURSE WAS WORTH RATHER THAN JUST TAKING THE CREDITS SO YOU LITERALLY PAY DOUBLE FOR A CLASS IF YOU END UP MISSING IT. I DON'T UNDERSTAND HOW THEY HAVE BEEN ALLOWED TO CONTINUE OPERATING THIS WAY FOR YEARS!

Their payment processor is horrendous and the CS Reps admit it. I've tried multiple times to pay them and the payment never goes through. My bank actually never receives the request. I'm on my 5th or 6th time trying now with this company and it never gets better. Their CS tells you they will fix the issue and email you back and they literally never reach out to you again. Awful people

Accused customer of fraud without providing evidence and wanted customer to upgrade membership in order to use the platform. Unable to satisfy customer demand and want customer to continue using the platform. Bad service, bad attitude

Absolute scam of a company. They falsely charged me £19 for a 'missed' class that I had attended and then told me they'd processed the refund yet somehow, weeks later, the refund still hasn't appeared in my account. The bank say there's no trace of it. 'Customer service' is appalling. Just robotic avoidant answers and no attempt to rectify the situation. Cancelling immediately and I'm warning everyone I know to stay away.