ClassPassReviews 246

If I could give Classpass a negative rating, I would! The company employs every scamming technique available. Their website provides misleading information and their customer service is a joke. They make it painfully difficult to cancel membership (you need to go through a customer service rep on chat to cancel). It is impossible to do so on your own.
They have no phone number on their website; just forms. One of the classes I signed up for (4 credits) was not honored and I was turned back because the instructor was training a group for some event and did not want new members in the class. I asked the ClassPass customer service rep to look into the issue, but he did not even acknowledge the complaint.
I was also charged $135 for cancellations (their website is misleading because when you are trying to cancel, say 11 hours before class, they assure you that you will not be charged a cancellation fee and your credits will be refunded. They bill you one week after the cancellation so it is not immediately visible).
However, I noticed the charges when I was looking at my bank statement and tried to contact their customer service (a nightmare since their rep kept getting disconnected). They offered some lame deal on credits to convince me not to cancel. Not only did I cancel, but I am also going to warn my friends and family not to get fooled by their misleading and fraudulent techniques.

I've been an instructor for 10 years and I have mostly 5-star reviews, my classes are sold out on a consistent basis and I've worked with over 100 clients 1:1. I'm not saying I'm perfect, and I can definitely handle constructive criticism, but I will no longer tolerate being anonymously bullied and my name forever tarnished on the internet. I want to sue for libel/defamation at this point. I never allowed my name and workplace to be on public display, I never signed a waiver or was given warning. A lot of times people take out their frustations on their fitness instructor, people literally sweat out their demons. And now when you google my name I have a 1 star review about how fat I am, or that my class was low energy the day my dad died and couldn't find a sub, or how I didn't ride in my spin class because my foot was broken....I'm not going to announce at the beginning of my class that I have a migraine and couldn't find a sub, I'm going to do my job and teach an effective workout. Maybe it won't always be fun or extremely high energy because at the end of the day it's a job! What other jobs would allow unqualified strangers to come in and leave reviews about them all over the internet? Did you guys ever once stop and consider that instructors are what keeps YOUR business alive? But you'd rather make money than give a damn about the well being of others, a typical American company. Also the credits system is terrible...the entire class pass experience is lacking and unethical....this company won't last, and it really shouldn't. Us trainers were getting paid just fine before ya'll came in and tried to cheapen fitness and we'll be so much better off when you go under too!

Customer service is terrible.
First issue: My company had advised that we would be enrolling in ClassPass, so we needed to sign up but we got to try the free trial and had to input our CC number on the account. I did this and instead of taking my company enrollment, they charged my CC for the full month. After contacting them - they did not refund me.

Second: I signed up for a class and two reservations showed up. I told them - and instead of removing the second class they made me cancel it which resulted in my losing 8 credits that they didn't refund. Even as THEIR system made the mistake.

At first ClassPass was wonderful allowing my friend and I to visit different workout classes around our city. But after about a month we noticed a HUGE discrepancy in our credits. We would be looking at the same class at the same time and for her would always be just 3 credits while on mine would be 5. When contacted about it, it took 3 days to get a response and that was only through Instagram DM. HORRIBLE customer service. Offering no reasonable explanation for this credit disparity

I signed up for the free trial and thought I cancelled the membership after the initial period. The fact is, they don't accept cancellations! It is a request to cancel that never gets processed. Months later... being billed over $69/month for something I never used... I have actually been paying to participate at gyms covered by my pass because I was sure I had cancelled! I tried to cancel again, and they again refuse to cancel! They told me via chat that they'd refund me, only to write me an email saying they will give me credits! And that my account will remain active, unless I cancel it! This is SO unethical.

I had signed up with them for a free trial and forgot to cancel my subscription and was charged 39$ a month for a few months. I tried to cancel my subscription but I coudln't until I talked to a customer support representative. After I got confirmation that they cancelled, 2 days later I was charged the full amount for the new month and my subscription was reactivated without my approval.

This place has terrible business practices and they will try to get as much money from you as possible. Stay clear of them. They have bad terms and conditions to their subscriptions.

Guys don't ever use this app.!
First they drag u by using it for free days
The locations are terrible!
They don't have coordination with the gym or studios for accurate timing
Missing a class cause u to pay penalty
And calculating the points and other is over expensive
Register in a gym or buy groupon vouchers for classes if way cheaper.
I have been robbed by this application and I'm gona sur their asses in the court.
I rarely write any review in my life but my main focus on life now is to make people be aware of this fraud.
Seriously follow my advice people living in uae.
Read apple store reviews

I tried to cancel my membership and they made it almost impossible. I recently broke my leg and requested to cancel my membership.

1) They don't give you the option to cancel on the mobile app despite the fact that most functionality to use classpass is on the app

2) I logged in via my laptop and tried to cancel. Once i hit the cancel button, there was a really tiny text box at the bottom of the screen that said I would need to chat with a customer service rep to confirm my cancellation (? Wtf is that?)

3) I then explained the situation about my broken leg to the customer service rep. I was then offered a cheaper plan to convince me to stay on.

4) it was a pretty lengthy intense conversation to convince the rep to cancel my subscription. This is the most $#*!ed thing I've ever had to do.

5) this business is a scam. Makes it impossible to cancel. Absolute mockery

We were a studio previously partnered with ClassPass. We joined over 7 years ago based on terms agreed upon, where I had the option to limit headcount to control the flow of students, as we are very busy At times. They began offering premium slots without any notification and ability for me to manage a max. We started to have to turn away clients due to overbooking. When we reached out they took over 1 month to respond. We started logging daily service tickets and still no response. After jumping through hoops to terminate our contract they have not fully removed us from their site. There is no customer support phone number. It seems shady how they operate business. They are now in violation of using my trademark since we don't have a contract with them. They will not raise what they pay you either. Horrible company to work with.