ClassmatesReviews 166

North Syracuse High School in NORTH Syracuse, New York - IS NOT the same high school as North High School in Syracuse, New York! Read this a couple of time before you discard it. Your site has mixed up the 2 schools. Its annoying and one of the reasons I haven't subscribed... Respectfully, Cornelius C. Hayes, Jr. North Syracuse High School class of 1957.

I can't navigate from one school to another. I am stuck on the one school that I went to for a very short time, before going into the Army.
No help from their service either.

Classmates is like the Roach Motel... you can check in but you can never check out. I have requested cancellation of my subscription several times... they make dealing with them so difficult... run around, run around, run around. They won't let you change anything unless you can give them the last 4 digits of the credit card you used to set up the account decades ago! Finally, I went to my bank credit card to block them from billing me again. Dreadful service.

STRANGEST WEB SITE I HAVE EVER ENCOUNTERED WITH SO MUCH CONFUSING OR WRONG DATA. STATED A PERSON HAD JUST JOINED WHEN IN FACT PERSON HAD JOINED A WHILE BACK. WHAT A JOKE!

I canceled my subscription 5 days after the automatic billing date. That was 3 months ago and they said they would refund my money. Has not happened. It is difficult to see that the subscription is automatically renewed. Buyer beware.

F classmates.com f them so hard that there a holes are bleeding an will never truley close ever again

Not only did I not connect with anyone from my high school graduating class, I had a very unpleasant interaction with a male from the class that graduated one year before me. I never met him nor did I have any connection with him, but he insulted me by saying I was ugly in high school and still appeared to be ugly. I graduated over 50 years ago and this person simply posted a private message to insult someone from his home town.

I went to this site Classmates to find out if they in fact had my yearbook. The site prompted that they did have it and a message showed up stating I was in the 2004 edition which is when I graduated. So I ordered without looking first since it is a chore to go through all pages. A few minutes after placing the order I saw a link that shows names of all in the book. I am not even in the book! The lied and stated I was. I thought well ok I'm sure that I can cancel since I just placed the order. NOPE, all you get after searching is an email address l. So I promptly emailed them with screenshots showing that their site lied about me being in the yearbook. Got no response. I called the following day since it was not business hours when I placed the order and was told it was shipped and no refunds and they didn't give a $#*! if the site lied. I used PayPal to order so I tried to return that way and they didn't allow it.

So in short it is a scam buyer beware!

After subscribing, the names of people who "visited" me were blurred out. I reached out to customer service for assistance with this issue - they responded by giving me the option to cancel my subscription. I have managed many help desk/CSR operations and would have retrained/terminated anyone who provided this sub-standard level of service. Step-up Classmates with at least a modicum of service for subscribers.

They are absolutely WORTHLESS, but they want your MONEY... you sign up once and every year will take your money without you knowing... Stay clear of this company

I initially signed up because I wanted to replace my high school yearbook. Filled in my profile and even uploaded pictures. Received numerous emails where the site indicated that I had former classmates visit my profile. When I viewed it they said that Ellen R…… had reviewed my profile I knew that she died 37 years ago in an auto accident. When they said my brother (who passed away 3 years ago) visited, I was finished. Attempted to call them to cancel. Sat on hold on the phone for an hour. No one ever picked up. Why do they feel that they have to lie to create activity.

This app doesn't let me locate much at all. It keeps going to the same places that I dont want to be. I thought it would be alot better than it is. Check it out before you pay for this.

If you're considering purchasing a yearbook from them, DONT DO IT! It's a rip off. Book is of very poor quality and not worth what you pay for it. I wouldn't spend a dime for it much less the $75 I actually purchased it for (on sale). Poor customer service also. The yearbook had 4 pages of a love note written to the former owner. Classmates heads cut off at top of every page.

I recommend you donate your money to a charitable organization instead of wasting it on purchasing one of their yearbooks.

I signed up for a few years, and I think it was $36, so $12. A year. It wasn't worth that. So I wasn't going to renew since you can do as much as a paying member than you can as a free member. Then I was hit with a $48. Charge with no notification. I looked into it, and that's for one year...$48 what a rip off. I requested a refund and to cancel, but was told no. Anyone joining should be made aware of this. What a ripoff!

BEWARE! I normally say I will leave a review and then don't. Hate to hurt anyone's business. Yet the way they have this set up is so very sneaky. You will be charged e en if you do not enroll in the auto. They have a small area that locks you in once you sign up. Then you have to call and ask them to stop. By then they have your money and they will not be refunding you no matter what. So please beware and maybe Facebook would be a better choice as you can find people for free. There are hardly any to contact.
I wish I had read the reviews first myself.

After writing a not so nice final follow up email to Classmates.com (my 6th) and opening a new claim with paypal, I received an email this morning that they would refund my money and I could keep a free membership. Since they knew they had not provided me with the product they promised, they decided it best to refund and have the claim closed. I am persistant when I am right and will not allow others to take advantage of seniors. However, no one should have to jump through hoops, send 6 emails, to get any company to fulfill their obligation to consumers. I still recommend avoiding this company.

When U NO contact us info is NOT available... beware!
I signed up on discounted rates for 2 yrs... 6 mo later i received another notice... time ti renew. So I thought I just paid a 2 yr fee... So did the discounted rate for 2 yrs again... well here it is... 6 mo later my account is froze... Until I pay. WHATTTTTT. No way to see your billing info or anything...
ITS A SCAM! They even have drummed up people viewing your account... many times just to get u in to see who it is... unbelievable!