I selected a three month trial costing $7 each month and was charged 9, then 18, then another 18 after 3 months and found that the charge was being autaomatically debited. When I contacted them for a refund, a frighteningly shady man wrote back that I my paid period would end in sometime in 2023 and after change back to free statusa. He stated that I agreed to Terms of Service when signing but when I scrolled down very long Terms of Service cuold not find information about being automatic debits and no refund policy. In addition, whicah I wrote him, these importants facts should be visible with the plan selections. Thae level of shadiness is surprising, scary, depressing, and enraging. Please beware!
I cancelled my membership some months ago and they are still charging me. I don't need to add 100 characters to state my point
I have been trying to unsubscribe for a while now but I keep getting the emails. They say that it takes up to 10 days once you click the unsubscribe button for the emails to stop it's been over a month now and the emails keep coming. I can't get a hold of anybody either to verbally tell them to cancel my subscription. They say you can always tell when someone is lying, their lips are moving. I am at the point now that I am going to have to talk with an attorney and file a lawsuit against them for harassment as well as falsifying their word on the ability to cancel as well as punitive damages. I am also going to find a way to get the government to permanently close this business down and force the owners of this business to never be able to open up a customer service type business since they are so corrupt. This is for the entire nation who is thinking of openning up an account with them, don't do it. You will regret it. If they are the last company on the planet that helps you reconnect with old friends, I would rather use smoke signals than go with them. To them employees, senior leaders and owner/s of this company, you should be ashamed of yourselves for misleading people on you websites just to take their money and run. How do you all sleep at night?
It's a nice idea that you could get in touch with your high school buddies or find someone you haven't seen in decades. Classmates offers to get you in touch with your school chums, and maybe it happens to some people, but the reviews are more than 90% negative for a reason. I received an email that said someone from my class was looking for me. So I joined Classmates to get access to the emails. The emails were being sent to my address by Classmates not from my buddies from high school. Also on the list of people supposedly in my class, there were people who were never in my school or my class and several people who had died years ago.
I checked the reviews of the site. It is common for any business to get a few bad reviews, but Classmates had greater than 90% bad reviews and allegations of fraud and abuse. I wanted to cancel the service, and Classmates wanted to charge me for the initial period. I disputed the charge on my credit card. Better to use Facebook to find your long lost friends.
Signed up. When opening the site it was a mishmash of intelligible indiscernible images appearing like a puzzle.The images would not respond to clicking on. Its a joke.
They try to suck you in by holding hostage comments about you. But the comments are pretty much cajoled and fabricated by them. Awful people, awful site.
1. Some members are falsely carrying 2 and 3 profiles.
2. Some members are listing, buying, and selling multiple real estate properties and using classmates as a free advertising forum at the expense of the other paying members. 3. They are still listing the names of those fellow students who passed away 15+ years ago. In fact one deceased friend has two profiles!
4. They have informed me on a number of occasions that I have had a visit from someone, and then when I go to check, no such visit was ever made. That's happened a dozen times.
5.They will tell me that someone has posted a new picture on their profile. So; you go to check it out and discover that it's the same photo that they submitted 15 years ago!
6. They will allow people from other schools to register in your graduating year.
7. They will not inform you as to when your membership is soon expring. No notice has been given.
8. If you have an issue or concern of some type - Good Luck! There are no managers or supervisors. Just wanna be drones that are happy to say goodbye to you and falsely tell you that a manager will be in touch with you when indeed that will never happen. It's largely run by young kids who in my view, could really care less. It's just a job to them, and your issues belong to you and need to stay there in their minds. Maturity then is lacking - big time in my view!
9. Nothing much has ever been done or created to expand the website to encourage other former members to return, or to reach out to those that aren't aware of the website.
We are sorry to hear you did not enjoy your experience with Classmates. Please reach out to our Member Care Team for further assistance with your concerns: https://help.classmates.com/hc/en-us/requests/new
I can't navigate from one school to another. I am stuck on the one school that I went to for a very short time, before going into the Army.
No help from their service either.
After numerous years I'm going on this site and reading about the classmates I finally decided to make the plunge and join their group with the $10.30 for 3 month subscription yes I agree to the agreement I did not know that I was agreeing to a automatic charge to my credit card monthly after I was recharged a second time of $21.30 I believe I called up the cancel took me forever to get somebody on the phone and finally I was told that they have no cancellation policy I was flabbergasted this is the second time in 2 weeks that this was done to me by classmates and also another website I put a complaint in through PayPal turns out that there's nothing they can do and I figured that before I put the complaint in but if anybody ever wants to try to get on to this site please do not ever sign up cuz it's the worst thing you'll ever do if you look at the reviews which I normally do but this time I didn't because I've been on it for off and on for years the site is only rated with one point star so as my title is scammed that's what I believe classmate thing it's a shame that people are out there trying to join this to connect with former classmates and these people found a way to rip you off please tell all your friends and anybody else never join this site I'm just glad I caught this mistake before it got too far I can't imagine how many other classmates out there have gone on and not even realize they're being charged
Thank you
Raymond Stanley
Thank you for taking the time to provide this review. Please visit https://help.classmates.com/hc/en-us/articles/15833429432461-What-is-the-Classmates-com-Refund-Policy- to review information regarding automatic renewal. If you believe you have been charged in error please reach out to our support team so we can look into this further for you: https://help.classmates.com/hc/en-us/requests/new
This site offers a trial offer. The offer is good for so many months and take you.re credit card then has a automatic payment for the next year with a promise of you being able to cancel within the year of first trial use. When youre year is up they have no live operator or telephone number to talk to especially if you can't get into you, re own account don't use this site as they will mercilisly hound for payment if you don't contact them or stop payment on siteor even stop payment at the end of trial. I will write to the BBB FOR SATISFACTION.
This app doesn't let me locate much at all. It keeps going to the same places that I dont want to be. I thought it would be alot better than it is. Check it out before you pay for this.
DO NOT SIGN UP FOR CLASSMATES.COM. I DID A TRIAL PERIOD FOR $10.80 AND I WAS JUST AUTOMATICALLY BILLED $21.60 FOR A THREE MONTH SUBSCRIPTION. I DID NOT AUTHORIZE AUTOMATIC RENEWAL PAYMENTS BEYOND THE TRIAL PRIOD. I ONLY AUTHORIZED A ONE-TIME PAYMENT OF $10.80.
I CALLED AND REQUESTED A REFUND AND WAS TOLD THEY HAVE A NO REFUND POLICY. AND THE REP I SPOKE WITH WAS VERY RUDE.
CLASSMATES TRIAL PERIOD IS A SCAM.
We are sorry to hear you did not enjoy your experience with Classmates. Please reach out to our Member Care Team for further assistance with your concerns: https://help.classmates.com/hc/en-us/requests/new
Classmates.com offered a three-month membership for $9. On July 11t, 2022, I decided to take advantage of that. On October 11,2022 I decided to check my bank statement. Classmates.com had charged me $18. I immediately contacted PayPal to have the charge reversed because I did not agree to an automatic billing renewal. I made sure of that when I agreed to purchase the three-month membership. I also immediately contacted classmates.com and discontinued any membership. Paypal.com responded that classmates.com was requesting a copy of my billing agreement something thar I never received from them and that they in fact possessed. Moreover, the onus was on classmates.com to prove that I had agreed to an automatic billing renewal not that I had a billing agreement. Realizing that this was an antic being played by classmates.com I immediately contacted my bank and had the charge reversed.
Classmates.com are rip-off artist! Please make sure that you review your billing statements and make sure that you do not pay a penny more than what you agreed to. My regret is that this organization will probably continue to use my information as though I am a user of the site which I am not. I will try to find a way to prevent that from happening. Please take care!
It is impossisble to cancel them. One has to jump through hoops. I could not log on after I paid but I still had to pay them. Do not EVER log on to their site. Worst company I ever dealt with.
Website has little participation from alumni of my specific high school, therefor I have little to no use for it. The problem is, having decided to vacate my subscription, I could find no way to do so. Only through several redirects did I finally get an e-mail address to contact them directly. They were extremely persistent in trying to convince me to just let it run out, assuring me that when it did (on July 13, '11) I would not be automatically renewed. As of 8-13-11 I'm still receiving alerts, e-mails, newsletters etc. from them. The alerts are always the same; "See who signed your guestbook". But it's never anyone new! Since July of 2010 I've gotten maybe 6 contacts total. And half of them are people I never even knew because they're from classes years after I graduated. I've sent them at least 2 e-mails (sternly worded) since my subscription "expired". They apologize for my frustration, and claim to want to "resolve my concerns" and yet they seem incapable of understanding or aknowledging what they are! And, by the way, they're STILL sending me all that useless crap that I have to delete (twice) from my e-mail on a nearly daily basis. I'm totally fed up with them, and I've told them so in an increasingly profane and undignifed manner! Somebody, please make them GO AWAY!
I made sure that i turned off renewal on classmates but the f UCKING thieves took my money anyway. F uckers robbed me in broad daylight. SO KEEP IN MIND EVEN IF U TURN OFF THE RENEWAL CLASSMATES WILL STILL TAKE YOUR MONEY. F UCKING THIEVES
Scammer site. Promises information and contacts which they do not have/post. It was so disappointing and such a waste of time. Terrible!
Ethically challenged in my opinion. They automatically renewed my membership with no advance notice and even though I told them not to!
They notify me of visitors but never let me see who it is.
Not unless I pay them or upgrade. Ridiculous!
We are sorry to hear you did not enjoy your experience with Classmates. Please reach out to our Member Care Team for further assistance with your concerns: https://help.classmates.com/hc/en-us/requests/new
Classmates could be a real and honest way to connect to friends from the past but they don't, Shame.
Answer: Use Paypal... you can stop any further auto pay before the next billing Year.
Answer: It may be possible. I can't say that for sure, but I do suspect foul play somewhere because it happened to me. I mean, my bank account was $18/mo since August 2021 and now $21.60 this year for something I swear that I never signed up for, and they insist that I did. When I called them to inquire about it, the rep (a woman named Paula), she rudely and quickly insisted the charges were legit because according to THEM, I had signed up for a 3-month membership--which is completely not untrue. She spoke fast, hardly let me talk, and hung up on me while I was still talking. That further may prove that perhaps there's foul play on their part. But, I cannot prove it. However, I strongly believe there's got to be some mistake (on their part) or some kind of fraud somewhere. If I were you, I wouldn't deal with these rude reps. Maybe go straight to the manager/supervisor. If that doesn't work, and you really think there's fraud, I would take it with and dispute it with your bank. I hope that helps
Classmates has a rating of 1.5 stars from 165 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Classmates most frequently mention credit card, customer service and automatic renewal. Classmates ranks 490th among Social Network sites.
Thank you for taking the time to provide this review. Please visit https://help.classmates.com/hc/en-us/articles/15833429432461-What-is-the-Classmates-com-Refund-Policy- to review information regarding automatic renewal. If you believe you have been charged in error please reach out to our support team so we can look into this further for you: https://help.classmates.com/hc/en-us/requests/new