Classmates is like the Roach Motel... you can check in but you can never check out. I have requested cancellation of my subscription several times... they make dealing with them so difficult... run around, run around, run around. They won't let you change anything unless you can give them the last 4 digits of the credit card you used to set up the account decades ago! Finally, I went to my bank credit card to block them from billing me again. Dreadful service.