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CJ Dropshipping Reviews Summary
CJ Dropshipping presents a mixed reputation among its users. On the positive side, many customers appreciate the helpfulness and professionalism of specific agents, noting responsive customer service and effective communication. However, significant concerns arise regarding service delays, order fulfillment issues, and a lack of accountability for incorrect product specifications. Customers frequently report frustrations with long shipping times and unexpected price increases, which negatively impact their business operations. Overall, while some users find value in the platform, others caution potential clients to be prepared for operational challenges and inconsistencies in service.
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Its my first experience with CJ dropshipping and its great! Props to the agent Helen Li who I talked to and was very quick and efficient in answering my questions.
On the site it is marked that if the products are in the warehouses they say they send the products between 1 and 3 days but they are lying.
I placed 4 orders on February 25 and 26 but on the tracking numbers I see that the products did not arrive at the airport until March 02,03 and 06 until 8,9 and 12 days later and my customers not always received nothing
Excellent customer service. Fast responding agents. Perfect prices and products. Interface is so easy to use.
My package was a two hour drive away more than 70 hours ago. When i asked customer service were my package was they sent me a screen shot of the tracking page! Like I had not already looked at this page a hundred times a day trying to find out what was going on. I will not be purchasing anything from the supplier anymore becouse of this horrible experiance from CJ.
Hello Shannon, sorry for the experience. We are ready to provide you help with this order.
Please contact us by this email address:support@cjdropshipping.com
Thank you very much and many apologies!
Shoutout to Wendy Yuan for great customer service. She was very helpful and patient with me. All my requests were dealt with.
I highly recommend CJ, and especially Helen who is my agent. She is always responsive and helps me in sorting issues promptly and super professional. Thank you Helen!
I love working with cj they give what i need good shipping time quality item and we can source product too if we want and they will do it for us
Prompt service and the agents are very helpful. I called then at any hour they answer me quickly. Helen my agent is very helpful. Thank you.
Package arrived at Chicago O'Hare airport on Dec. 2nd. It is still there on Dec. 7th. When will my package be released and shipped to me? Can not reach the shipper or shipping company. CJPKL*******686YQ
Hello Jeramie. We feel sorry for your experience. This parcel is now under process at the destination country airport. With any problems, you can contact the seller for help. Thank you very much and many apologies!
I do have a very good experience while agent, Danielle. Helping me throughout the process. And she do very patient when helping me.
CJDropshipping's support staff is excellent! LYNETTE is my agent. She is very helpful and kind. I've had a lot of questions, to which she answered patiently.
Thinking about it, I'm not paying any monthly subscription to CJ, and haven't even started yet with my store. But they're already providing that much value!
Been using for over a month and generally much better than using AE. Better shipping and all your queries can go through a dedicated agent. Mine is Nina and she's been super helpful with finding products and shipping queries, helping through some particularly complex shipping options for very large size items. Thanks Nina!
Helen is very friendly and helpful, response very quick and provide valuable information and servies highly reccommended
You need to keep tabs and pay attention to your listings sometimes, but when it comes to customer service, they are some of the best I have encountered. I have had several issues (mostly of my own doing) and every time, they have made it right. Celia Yang is a true professional, and takes good care of her customers.
I wouldn't have been successful without Cj dropshipping, they are amazing.
Skye my agent is absolutely amazing at her job, and I can't praise her enough.
She gives me the ultimate customer service experience and you should be so proud to have her working for your company!
Hi, PrettyPretty S.
Thank you for your support! We are very glad to get you recognized. We will try our best to bring you better service, hope your business is moving well!
If you want to do dropshipping, you have to work with CJDROPSHIPPING.
Delivery time: 7-10 days to Europe, sourcing and an agent especially for you.
Great job!
Hi, Kilyam D.
Thank you for your support! We are very glad to get you recognized. We will try our best to bring you better service, hope your business is moving well!
I'm so (too much) glad with CJ Drop Shipping. Its easy to connect and set it up products in my Shopify store. Nice support, exactly AWESOME support I have with my agent Leely Wen, she rock, wonderful and help me very quickly. She is very kind and caring. My level satisfaction is too high.
Hi, RAFAEL S.
Thank you for your support! We are very glad to get you recognized. We will try our best to bring you better service, hope your business is moving well!
Cjdropshipping is cool app, sometimes will broken down but IT team and support team will fix it quick
Hi, Kent K.
Thank you for your support! We are very glad to get you recognized. We will try our best to bring you better service, hope your business is moving well!
I've had a look at some dropshipping companies and CJDropshipping just impressed me from the start. Agents Cissy, Maxine, Robert, Angel are great to deal with. The online software was well thought of. CJDropshipping even integrates with woocommerce which is hard to find with other businesses. You get sourcing responses so quickly and pricing of products are good too. Packaging options are great. Highly recommended. Keep up the great work CJ.
Hi, Craig R.
Thank you for your support! We are very glad to get you recognized. We will try our best to bring you better service, hope your business is moving well!
Overall a really good drop shipping platform, efficient and professional.
However they would not deal with very simple product issue and you would be the one to absorb the all problem product cost. It will only leave you very little profit for all the work you put in.
I have never once succesfully get money back from CJ.
Hi, Christie W.
We are extremely sorry for the unhappy experience and we take this seriously, please give us a chance to help you solve the problems, you can add Skype account: live:. Cid. D22d130a21f864b2, we will try our best to help you and bring you better service, hope your business is moving well!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, this is CJ Support. We are sorry for your experience. Please give us your order number and tracking number. Then, we will check it for you. Sincere sorry for the bad experience.